AI receptionist for hotels and guesthouses in Naryn
Questions about free rooms, breakfast and transfers in Naryn all come into one WhatsApp, often at night. The agent answers at once: quotes prices, books the room and reminds the guest about check-in the day before.
Hi! Do you have a room from Friday to Sunday? Two adults and a child.
Hello! For those dates we have a family room with a mountain view: 4,500 som a night, breakfast for three included. What name should I book it under?
Talant. Can you pick us up from the bus station?
Yes, a transfer from the bus station is 500 som. I’ve booked the family room from Friday to Sunday under Talant. What time should we meet you?
We’ll be there around 12:00, thanks!
Transfer noted for 12:00. See you on Friday, and I’ll send a reminder the day before.
When customers write in Naryn
Daytime brings questions about free rooms and directions, evenings bring bookings. If the answer comes in the morning, the guest has already found somewhere else.
Busiest hours: 10:00 to 13:00 and 19:00 to 23:00
Guests leaving today ask for a late check-out or where to leave their bags until the evening.
Guests on the way ask how to find you and where to park.
Late bookings after work. Your staff are asleep, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең эки кишилик бош бөлмө бар. Брондоп коёюнбу?
Здравствуйте! На завтра есть свободный номер на двоих. Забронировать?
What the agent takes off your hands
Books rooms
Sees free rooms in Exely and books straight away, then saves the guest in Bitrix24 or amoCRM. No system yet? Rooms and bookings live in the built-in Solwees CRM.
Answers rates and house rules
Quotes the nightly rate and explains breakfast, transfers, parking, check-in and check-out, children and pets. Only by your rules: the agent never promises what you don’t offer.
Sends a pre-arrival reminder
The day before arrival it sends the guest the address, check-in time and directions. If plans change, it offers other dates right away.
Passes the tricky ones to your staff
If a guest complains, asks for a deposit back or books for a large group, the agent doesn’t decide for you. It hands the conversation to a member of staff with a short note on what it’s about, so the guest doesn’t have to repeat themselves.
Naryn: local context
The highest regional capital in the country, about 2,000 m above sea level.
It is the base for trips to Song-Kul and Tash-Rabat, and home to a University of Central Asia campus.
Winter is long and cold here, and people prefer to sort things out quickly without leaving home.
In summer tourists pass through on the way to Song-Kul and the Torugart pass.
In winter hotels in Naryn hear mostly from people travelling for work, and the first thing they ask is whether the rooms are warm and there is hot water. In summer tourists join them, writing in English and wanting an early start for Song-Kul. The agent answers each one in their own language and books right away.
Areas and landmarks customers mention
the town centre, the University of Central Asia campus, the Naryn riverside
- Where
- Naryn Region
- Customer languages
- Kyrgyz, Russian, English
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes, and not only in Kyrgyz. The agent writes to each guest in their own language: Kyrgyz, Russian or English, and in Kazakh for guests from Kazakhstan. If a guest switches language mid-chat, the agent switches too.
Where do bookings live?
In Exely, if you use it: the agent sees free rooms and writes the booking straight in. Guests and requests are saved in Bitrix24 or amoCRM, and without a system everything lives in the built-in Solwees CRM.
Can I connect the hotel’s WhatsApp and Instagram?
Yes, along with Telegram and your website chat. Every guest message comes into one inbox, where you see what the agent replied and can take over the conversation yourself at any moment.
What if a guest asks for something your rules don’t cover?
Then the agent tells the guest honestly that it will check with the staff and forwards the request to your front desk with the chat right away. Discounts, late check-out and anything your rules don’t cover are your call, not the agent’s.
Can I connect several locations across the region?
Yes. Each location keeps its own address, hours and staff, and the agent sends the customer to the one that suits them, in Naryn or in the district.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your rooms, rates and house rules, and watch the agent answer guests.
Put the agent to work in Naryn
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.