AI receptionist for hotels and guesthouses in Samarkand
In spring and autumn the good dates in Samarkand go early, and a tourist books wherever answered before they went to bed. The agent replies at once, even at three in the morning local time: gives the price, books the room and answers about breakfast and transfers.
Voice message, 0:34
Hello! Here is what I understood: relatives are coming for a wedding on 17 October, and you need four rooms from 16 to 18 October, two of them family rooms. Is that right?
Yes, exactly. How much will it be?
A family room is 600,000 sum a night and a double 450,000 sum, breakfast included. All four are free for those dates. What name shall I book them under?
Yulduz. We’ll pay at check-in.
I’ve booked four rooms from 16 to 18 October under Yulduz, payment at check-in. The day before, I’ll send the address and a reminder that check-in is from 14:00.
When customers write in Samarkand
There are two seasons here: April to early June and September to October. In those months a guest sends the same question to several guesthouses and picks whoever answers first, and at night only the agent can answer.
Busiest hours: 10:00 to 13:00 and 20:00 to 00:00
A guest who has just arrived asks whether they can check in right now.
Guests off the night train ask whether they can leave their bags until check-in.
A guide asks whether you have rooms for a group at the weekend.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
Many people here speak Tajik at home, and the agent answers in Tajik too.
Assalomu alaykum, Gulnoz! 12-maydan 14-maygacha nonushta bilan ikki kishilik boʻsh xona bor. Sizning nomingizga band qilib qoʻyaymi?
Здравствуйте, Гулноз! С 12 по 14 мая свободен двухместный номер с завтраком. Забронировать на ваше имя?
What the agent takes off your hands
Books rooms
Looks at what is free for the guest’s dates, gives the price and makes the booking without your front desk, at night too. If your rooms are managed in a connected booking system, the booking goes straight in; if not, into the built-in CRM.
Answers by your house rules
Explains breakfast, air-conditioning, early check-in and late check-out, cots, transfers and registration for foreign guests. All of it exactly as your rules say, with no promises beyond them.
Speaks the guest’s language
Answers tourists in English and guests from across the country in Uzbek or Russian. It understands Telegram voice messages and replies in text, so what was agreed stays in the chat.
Gets the guest ready to arrive
The day before, it sends a map pin, the check-in time and a tip on getting there from the station or the airport. If the guest can’t make it, it offers to move the dates by your rules.
Brings in a person when needed
When a guest asks for a weekly discount, complains or books for a whole group, the agent calls in your front desk and leaves a short summary of the conversation. Your staff carry on in the same chat, and the guest doesn’t have to repeat anything.
Samarkand: local context
The centre of Samarkand Region and one of the oldest cities in Central Asia, famous since the days of the Silk Road.
The Registan, Gur-e-Amir and Shah-i-Zinda are part of a UNESCO World Heritage Site.
The city splits into the old part, with its mahallas around the Registan, and the newer part along the shady University Boulevard, always full of students.
For locals the morning starts at the Siab Bazaar, where they go for bread, fruit and news, and in the evening life moves back to the mahalla.
In Samarkand the main season is spring and early autumn, and in those months free dates at the guesthouses near the Registan run out fast. Tourists arrive on the morning high-speed train from Tashkent, ask whether they can leave their bags before check-in and how to get to Shahrisabz for a day. The agent answers by your rules and passes requests for guides and cars to you.
Areas and landmarks customers mention
the Registan, Siab Bazaar, University Boulevard, the railway station, Mikrorayon, Sattepo
- Where
- Samarkand Region
- Population
- over 550,000
- Customer languages
- Uzbek, Tajik, Russian, English
- Where they write
- WhatsApp, Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Where do the bookings go?
If your rooms are run in a connected booking system, the agent checks availability there and puts the booking straight into it. Guest contacts and requests go to the CRM, and without one everything is kept in the built-in CRM.
Will the agent answer a foreign guest in English?
Yes, and in the guest’s other languages too: English, Russian, Uzbek or Tajik. You don’t need to translate your rates and rules beforehand: the agent answers from them in the guest’s language.
Does it suit a family guesthouse in the old town?
Yes, even with five rooms and one family doing everything. The agent handles the messages in season, and if you close for the winter, it tells people the date you reopen and keeps guests’ contacts for the spring.
What does the agent say about registering foreign guests?
Whatever your rules say: for example, that the hotel registers the guest at check-in and needs their passport for it. The agent doesn’t register anyone itself: it answers the question and reminds the guest to bring their passport the day before arrival.
What if a guest asks for something unusual?
The agent doesn’t promise anything your rules don’t cover: not a discount, not a late check-out, not an extra bed. It tells the guest it will ask your front desk and forwards the request with the chat right away.
How do I start?
Sign up, connect the hotel’s Telegram and WhatsApp and add your rooms, rates and house rules. The agent works free for a week, no card needed.
Put the agent to work in Samarkand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.