AI receptionist for hotels and guesthouses in Shahrisabz
In Shahrisabz in season a guesthouse gets questions in three or four languages at once: a tourist writes in English, a family from the next region sends a voice message in Uzbek. The agent answers each in their own language, books the room and sends a map pin.
Good evening! We’re driving from Samarkand over the pass and will reach you around 23:00. Do you have a room for one night?
Good evening! There is a double room with air-conditioning, 450,000 sum a night with breakfast. The night receptionist is on duty, so checking in at 23:00 is fine. The car can stay in the guarded car park by the entrance. Shall I book it?
Yes, under Mohinur. Could we have breakfast early? We leave at seven.
I’ve told the front desk: your breakfast will be ready at 6:30. The room is yours for tonight, booked under Mohinur. If you’re held up on the road, write here.
Thanks, will do.
Safe journey, see you tonight!
When customers write in Shahrisabz
There are two seasons here: April to early June and September to October. In those months a guest sends the same question to several guesthouses and picks whoever answers first, and at night only the agent can answer.
Busiest hours: 10:00 to 13:00 and 20:00 to 00:00
Guests off the night train ask whether they can leave their bags until check-in.
A guide asks whether you have rooms for a group at the weekend.
Messages from Europe, where it is still evening: asking about free dates in spring.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Mohinur! 12-maydan 14-maygacha nonushta bilan ikki kishilik boʻsh xona bor. Sizning nomingizga band qilib qoʻyaymi?
Здравствуйте, Мохинур! С 12 по 14 мая свободен двухместный номер с завтраком. Забронировать на ваше имя?
What the agent takes off your hands
Books rooms
Books one room or several at once when guests travel as a family or for a wedding. The guest’s contact is saved in the CRM, so on the next visit you can see who they are, when they stayed and in which room.
Answers by your house rules
Explains breakfast, air-conditioning, early check-in and late check-out, cots, transfers and registration for foreign guests. All of it exactly as your rules say, with no promises beyond them.
Speaks the guest’s language
A foreign visitor writes in English, a family from the next region sends a voice message in Uzbek, a business traveller writes in Russian. The agent answers each in their own language, in the same chat they wrote in.
Gets the guest ready to arrive
A day before arrival it reminds the guest of the dates and the check-in time and asks them to bring their passport. If plans change, it moves the booking itself, or passes the question to your front desk if their decision is needed.
Brings in a person when needed
When a guest asks for a weekly discount, complains or books for a whole group, the agent calls in your front desk and leaves a short summary of the conversation. Your staff carry on in the same chat, and the guest doesn’t have to repeat anything.
Shahrisabz: local context
Ancient Kesh and Amir Temur’s home town, with the ruins of his Ak-Saray palace in the centre.
UNESCO has recognised the historic centre as a World Heritage Site, and local needlewomen are known for their embroidery.
Many tourists come for the day from Samarkand over the pass, so in season the centre fills up by lunchtime and empties towards evening.
The town is ringed by orchards at the foot of the mountains, and in summer it is greener than the steppe part of the region.
In Shahrisabz a hotel takes in tourists and people heading further south, to Qarshi or Termez. Many write from the road asking for a room for one night, parking and an early breakfast. The agent answers by your rules and books straight away.
Areas and landmarks customers mention
Ak-Saray, Dorut Tilovat, Chorsu, Ipak Yoli Street
- Where
- Kashkadarya Region
- Population
- over 150,000
- Customer languages
- Uzbek, Russian
- Where they write
- WhatsApp, Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Where do the bookings go?
If your rooms are run in a connected booking system, the agent checks availability there and puts the booking straight into it. Guest contacts and requests go to the CRM, and without one everything is kept in the built-in CRM.
Will the agent answer a foreign guest in English?
Yes. The agent answers in the language the guest used: English, Russian or Uzbek. The time difference doesn’t matter: a tourist in Europe writes in their evening and gets an answer straight away.
Does it suit a family guesthouse in the old town?
Yes. While you lay out breakfast in the courtyard and welcome guests, the agent answers on WhatsApp and Telegram, gives prices and books. Anything only you decide, such as a discount for a week’s stay, it passes to you with the chat.
What does the agent say about registering foreign guests?
It repeats your terms: who handles the registration, which documents are needed at check-in and how long it takes. If the question goes further, say about extending a stay in the country, the agent passes it to your front desk.
What if a guest asks for something unusual?
The agent doesn’t promise anything your rules don’t cover: not a discount, not a late check-out, not an extra bed. It tells the guest it will ask your front desk and forwards the request with the chat right away.
How do I start?
Connect the hotel’s messengers, upload your rooms and rates, and the agent starts answering guests the same day. You can try the first week free, without a card.
Put the agent to work in Shahrisabz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.