AI receptionist for hotels and guesthouses in Tashkent
In Tashkent a hotel serves business trips, forums and tourists travelling on to Samarkand, Bukhara and Khiva, all at once. The agent answers everyone on Telegram and WhatsApp: books rooms, explains the check-in rules and puts group requests together for your manager.
Hello! I need a single room from Monday to Thursday for a business trip. Can you invoice my organisation?
Hello! A single room is free for those days, 600,000 sum a night with breakfast. Our accounts team issues invoices: send me the organisation’s name and tax number, I’ll pass them on, and the invoice will come to your email.
Good, please book it under Guzal. I’ll send the details now.
I’ve booked a single room from Monday to Thursday under Guzal. As soon as the details arrive, I’ll pass them to accounts.
Sent.
Received and passed on. See you on Monday, check-in is from 14:00.
When customers write in Tashkent
From morning to lunch business trips get booked: companies ask for rooms for staff and an invoice, forum organisers ask about blocks of rooms. At night people who are flying write in: quite a few flights land in Tashkent between midnight and dawn, and the guest asks about early check-in before take-off.
Busiest hours: 09:00 to 12:00 and 21:00 to 00:00
Guests leaving today ask for a taxi to the station or the airport at a set time.
A company’s accounts team checks whether you can invoice for an employee’s stay.
Messages from Europe, where it is still evening: asking about free dates in spring.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Xayrli kech, Yulduz! Ertangi kunga konditsioner va nonushta bilan ikki kishilik xona bor. Band qilib qoʻyaymi?
Добрый вечер, Юлдуз! На завтра есть номер на двоих с кондиционером и завтраком. Бронирую?
What the agent takes off your hands
Books rooms
Looks at what is free for the guest’s dates, gives the price and makes the booking without your front desk, at night too. If your rooms are managed in a connected booking system, the booking goes straight in; if not, into the built-in CRM.
Answers by your house rules
Answers what people ask every season: is there air-conditioning, what time is breakfast, can bags be left after check-out, is a passport needed at check-in. It knows all this from your rules and never invents anything of its own.
Speaks the guest’s language
Answers tourists in English and guests from across the country in Uzbek or Russian. It understands Telegram voice messages and replies in text, so what was agreed stays in the chat.
Gets the guest ready to arrive
The day before, it sends a map pin, the check-in time and a tip on getting there from the station or the airport. If the guest can’t make it, it offers to move the dates by your rules.
Brings in a person when needed
A tour operator with a group, a question about refunding a deposit, a request your rules don’t cover: the agent hands these conversations to a member of staff instead of deciding itself. Along with the chat, they get a summary of what has already been agreed.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
In Tashkent a hotel lives on two flows. By day it is business trips, forums and exhibitions; at night, tourists and transit passengers who take the high-speed train to Samarkand or Bukhara in the morning. The agent answers both, and hands your manager a group request already put together.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram, WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Where do the bookings go?
Wherever your bookings already live: in the connected booking system and in the CRM. If you still keep everything in a notebook or in phone notes, the agent keeps bookings and guest contacts in the built-in CRM.
Will the agent answer a foreign guest in English?
Yes. The agent answers in the language the guest used: English, Russian or Uzbek. The time difference doesn’t matter: a tourist in Europe writes in their evening and gets an answer straight away.
Can the agent handle a group request?
Yes. The agent finds out the dates, how many people and rooms, whether a hall, meals and an airport pick-up are needed, and hands your manager a request that can be costed right away. It quotes group rates only when your rules include them.
What does the agent say about registering foreign guests?
Whatever your rules say: for example, that the hotel registers the guest at check-in and needs their passport for it. The agent doesn’t register anyone itself: it answers the question and reminds the guest to bring their passport the day before arrival.
What if a guest asks for something unusual?
Say, bringing a dog, checking in at six in the morning or a discount for ten nights. The agent doesn’t decide such things itself: it passes the question to your front desk with the chat and tells the guest a member of staff will reply.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: quotes the rate, offers free rooms and books.
How do I start?
Sign up, connect the hotel’s Telegram and WhatsApp and add your rooms, rates and house rules. The agent works free for a week, no card needed.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.