AI receptionist for hotels and guesthouses in Termez
In Termez guests write a month before the trip and from the train an hour before arrival, often by voice. The agent understands voice messages, answers in text and books the room before the guest starts looking elsewhere.
Good evening! We’re driving from Samarkand and will reach you around 23:00. Do you have a room for one night?
Good evening! There is a double room with air-conditioning, 450,000 sum a night with breakfast. The night receptionist is on duty, so checking in at 23:00 is fine. The car can stay in the guarded car park by the entrance. Shall I book it?
Yes, under Lobar. Could we have breakfast early? We leave at seven.
I’ve told the front desk: your breakfast will be ready at 6:30. The room is yours for tonight, booked under Lobar. If you’re held up on the road, write here.
Thanks, will do.
Safe journey, see you tonight!
When customers write in Termez
In the morning guests ask whether they can leave early and take breakfast with them. By day bookings for the next few dates come in, and in the evening and at night people write who will arrive late and want to be sure they will be checked in.
Busiest hours: 10:00 to 13:00 and 18:00 to 22:00
Guests off the night train ask whether they can leave their bags until check-in.
Relatives ask for rooms near the hall for the wedding weekend.
A voice message from a driver: arriving around midnight and asking you to hold the room.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Mohinur! 12-maydan 14-maygacha nonushta bilan ikki kishilik boʻsh xona bor. Sizning nomingizga band qilib qoʻyaymi?
Здравствуйте, Мохинур! С 12 по 14 мая свободен двухместный номер с завтраком. Забронировать на ваше имя?
What the agent takes off your hands
Books rooms
Books one room or several at once when guests travel as a family or for a wedding. The guest’s contact is saved in the CRM, so on the next visit you can see who they are, when they stayed and in which room.
Answers by your house rules
Answers what people ask every season: is there air-conditioning, what time is breakfast, can bags be left after check-out, is a passport needed at check-in. It knows all this from your rules and never invents anything of its own.
Speaks the guest’s language
A foreign visitor writes in English, a family from the next region sends a voice message in Uzbek, a business traveller writes in Russian. The agent answers each in their own language, in the same chat they wrote in.
Gets the guest ready to arrive
A day before arrival it reminds the guest of the dates and the check-in time and asks them to bring their passport. If plans change, it moves the booking itself, or passes the question to your front desk if their decision is needed.
Brings in a person when needed
When a guest asks for a weekly discount, complains or books for a whole group, the agent calls in your front desk and leaves a short summary of the conversation. Your staff carry on in the same chat, and the guest doesn’t have to repeat anything.
Termez: local context
The centre of Surkhandarya Region on the Amu Darya and the southernmost city in the country, on the Afghan border.
Nearby are the Buddhist monasteries of Kara Tepe and Fayaz Tepe and the memorial complex of al-Hakim at-Termizi.
Trade with Afghanistan passes through the city, so there are many visitors: drivers, traders and people on business trips.
Pilgrims come to the shrines of Termez from all over the country, and tourists in spring and autumn, so there are more visitors than you would expect in a city this size.
People come to Termez to see the Buddhist sites of Fayaz Tepa and Kara Tepa, the archaeological museum and the mausoleum of Hakim at-Termizi, which draws pilgrims. Summer afternoons here go past forty degrees, so guests ask about air-conditioning first. The agent answers at once and books the room.
Areas and landmarks customers mention
Yashil Dunyo Bazaar, Yubileyny, Alpomish, the railway station
- Where
- Surkhandarya Region
- Population
- over 200,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Where do the bookings go?
If your rooms are run in a connected booking system, the agent checks availability there and puts the booking straight into it. Guest contacts and requests go to the CRM, and without one everything is kept in the built-in CRM.
Will the agent answer a foreign guest in English?
Yes. The agent answers in the language the guest used: English, Russian or Uzbek. The time difference doesn’t matter: a tourist in Europe writes in their evening and gets an answer straight away.
Can relatives book several rooms for a wedding?
Yes. Relatives can send one list, even as a voice message: who is coming, with or without children, for which nights. The agent sorts it into rooms, books the free ones and sends everyone the address the day before.
What does the agent say about registering foreign guests?
It repeats your terms: who handles the registration, which documents are needed at check-in and how long it takes. If the question goes further, say about extending a stay in the country, the agent passes it to your front desk.
What if a guest asks for something unusual?
Say, bringing a dog, checking in at six in the morning or a discount for ten nights. The agent doesn’t decide such things itself: it passes the question to your front desk with the chat and tells the guest a member of staff will reply.
Can one account run several hotels?
Yes. Each hotel has its own address, rooms and rates. The agent asks where the guest would rather stay and books a room there.
How do I start?
Connect the hotel’s messengers, upload your rooms and rates, and the agent starts answering guests the same day. You can try the first week free, without a card.
Put the agent to work in Termez
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.