AI receptionist for hotels and guesthouses in Toktogul
Questions about free rooms, breakfast and transfers in Toktogul all come into one WhatsApp, often at night. The agent answers at once: quotes prices, books the room and reminds the guest about check-in the day before.
Hi! Do you have a room from Friday to Sunday? Two adults and a child.
Hello! For those dates we have a family room overlooking the reservoir: 4,500 som a night, breakfast for three included. What name should I book it under?
Erlan. Can you pick us up from the bus station?
Yes, a transfer from the bus station is 500 som. I’ve booked the family room from Friday to Sunday under Erlan. What time should we meet you?
We’ll be there around 12:00, thanks!
Transfer noted for 12:00. See you on Friday, and I’ll send a reminder the day before.
When customers write in Toktogul
Many guests write from the road, from a car or a bus: is there a room tonight, how late can they check in, is there parking. They need the answer while they are on their way, not once they have arrived.
Busiest hours: 10:00 to 13:00 and 19:00 to 23:00
Early check-in requests: the guest is here, check-in is at 14:00.
Guests already staying with you ask if they can stay another night.
Late bookings after work. Your staff are asleep, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең эки кишилик бош бөлмө бар. Брондоп коёюнбу?
Здравствуйте! На завтра есть свободный номер на двоих. Забронировать?
What the agent takes off your hands
Books rooms
Sees free rooms in Exely and books straight away, then saves the guest in Bitrix24 or amoCRM. No system yet? Rooms and bookings live in the built-in Solwees CRM.
Answers rates and house rules
Quotes the nightly rate and explains breakfast, transfers, parking, check-in and check-out, children and pets. Only by your rules: the agent never promises what you don’t offer.
Sends a pre-arrival reminder
The day before arrival it sends the guest the address, check-in time and directions. If plans change, it offers other dates right away.
Passes the tricky ones to your staff
Group requests, complaints, deposit refunds and anything the owner decides go to your front desk with a short summary of the chat.
Toktogul: local context
A town by the Toktogul Reservoir, the largest in the country, on the Bishkek-Osh road.
A town halfway between Bishkek and Osh where drivers and travellers stop over.
Many drivers on the Bishkek-Osh road would rather not cross the passes in the dark and look for a bed in Toktogul as soon as dusk falls. These messages come towards evening: is there a room tonight, can they get dinner, where can they park. The agent answers at once and books, and in the morning the guest drives on rested.
Areas and landmarks customers mention
the town centre, the reservoir shore, the Bishkek-Osh road
- Where
- Jalal-Abad Region
- Customer languages
- Kyrgyz, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Exely- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the guest wrote in: Kyrgyz, Russian or English. Guests from Kazakhstan can get answers in Kazakh too.
Where do bookings live?
Wherever you keep them now. If you manage rooms in Exely, the agent books straight into it, and guest contacts go to Bitrix24 or amoCRM. If you use none of these, bookings and guests stay in the built-in Solwees CRM, with nothing extra to connect.
Can I connect the hotel’s WhatsApp and Instagram?
Yes. WhatsApp, Instagram, Telegram and your website chat all connect. Every conversation lands in one inbox, and you see what the agent replied.
What if a guest asks for something your rules don’t cover?
The agent does not make things up or promise a discount, a late check-out or an extra bed on its own. It passes the request to your front desk with a summary and tells the guest a person will reply.
Can I connect several locations across the region?
Yes. Each location keeps its own address, hours and staff, and the agent sends the customer to the one that suits them, in Toktogul or in the district.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your rooms, rates and house rules, and watch the agent answer guests.
Put the agent to work in Toktogul
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.