AI receptionist for heating and air conditioning services in Bukhara
In Bukhara people ask for air conditioners to be fitted and cleaned in summer and for gas boilers to be started in winter, all in the same chat. The agent answers for your service at any hour: it quotes “from” prices from your list, offers free days and reminds the customer about the visit.
Voice message, 0:23
Hello! I’ve listened to your message: the air conditioner turns on but blows warm air, and the room is hot. Could you send your address and a photo of the sticker on the side of the indoor unit?
Photo sent. It’s a house, 27 Mustaqillik Street, near School No. 5.
Thank you, I’ve added the photo to your request. Sherzod can come tomorrow at 8:30 or 17:00. The call-out and diagnostics start at 80,000 sum, and he will tell you what a repair or a regas costs after the check. Which time suits you?
8:30, please, before it gets too hot.
Booked: tomorrow at 8:30 with Sherzod. I’ll send a reminder at 7:30, and if your plans change, just write here.
When customers write in Bukhara
In spring people book a clean, in summer they write about breakdowns, in autumn they ask for the boiler to be looked at before the cold. The most messages come in the worst of the heat: the air conditioner runs all day and breaks exactly when nobody can do without it.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Before work: can another air conditioner go in the children’s room, and how long is the wait? The agent answers from your price list and offers days.
In the midday heat a cafe writes: the air conditioner in the dining room is dripping onto the tables. The agent asks for a photo and books the technician for after lunch, when there are fewer guests.
Evening, over 30 degrees indoors and the air conditioner blowing warm. The customer sends a voice message; the agent understands it, asks for a photo of the sticker and books a technician for the morning.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
Many people here speak Tajik at home, and the agent answers in Tajik too.
Assalomu alaykum, Guzal! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Гузал, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
Many customers do not type, they record a voice message on Telegram. The agent understands it, replies in text and asks for whatever is missing: the address, the model, a photo of the sticker or of the error on the boiler display.
Books the visit
Offers the customer free slots from your technicians’ schedule, puts the visit in the calendar and saves the request in your CRM or the built-in Solwees CRM. Before the visit, it sends the customer a reminder.
Passes urgent jobs to the on-call technician
You decide what counts as urgent: a boiler out in the frost, an elderly person at home with the air conditioner dead in 40-degree heat. The agent passes these to the on-call technician that same minute and tells the customer the technician will call back.
Quotes “from” prices
Asked “how much?”, the agent answers with a “from” price from your list and explains what the service includes. It does not guess what a repair will cost: the technician says that on site.
Handles the spring rush
In April and May everyone wants their air conditioners cleaned before the heat. The agent answers each of them, offers free days a week ahead and never puts two customers in one slot, so no job gets lost in the chats.
Bukhara: local context
The centre of Bukhara Region and one of the great Silk Road cities.
Its historic centre, with the Ark fortress and the Poi Kalyan ensemble, is protected by UNESCO as a World Heritage Site.
By day craftsmen work in shops under the domes of the old trading arcades, and in the evening the city gathers by Lyabi-Hauz and in the teahouses.
The memorial of Bahouddin Naqshband stands just outside Bukhara, and pilgrims come from all over the country all year round.
In Bukhara hotels and guesthouses check the air conditioners in their rooms before the spring and autumn seasons, and those requests arrive almost together. The agent spreads them over your technicians’ free days and finds the nearest slot for a room where the air conditioner has failed with guests in it.
Areas and landmarks customers mention
the old town, Lyabi-Hauz, the Covered Market, Sharq, Karvon Bazaar
- Where
- Bukhara Region
- Population
- over 300,000
- Customer languages
- Uzbek, Tajik, Russian, English
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent replies in the customer’s language: Uzbek, Tajik, Russian or English. If a customer starts in Uzbek and moves to Russian, the agent moves with them.
Can customers send a voice message instead of typing?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves something out, it asks for the address or the model, and asks for a photo of the sticker separately.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
Whatever you tell it is urgent. Usually that is a boiler that has gone out in winter, or a home without heat. The agent sends such a request straight to the on-call technician with the address and photos and tells the customer the technician will call back.
Will the agent quote a price for the repair?
No. The agent only quotes what is in your price list, and only as a “from” price. It does not guess the cause of the fault or the final price: that is the technician’s job on site.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free and no card is needed. The agent starts answering customers the same day.
Put the agent to work in Bukhara
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.