AI receptionist for heating and air conditioning services in Gulistan
In Gulistan people ask for air conditioners to be fitted and cleaned in summer and for gas boilers to be started in winter, all in the same chat. The agent answers for your service at any hour: it quotes “from” prices from your list, offers free days and reminds the customer about the visit.
Hello! The boiler has gone out and won’t start again, an error is flashing on the display. The house is getting cold.
Hello! First, can you smell gas at all? And please send a photo of the display with the error.
No smell of gas. Photo sent. It’s a house, 18 Navoi Street, by the mosque.
Thank you, I’ve added the photo to your request. A home without heating in winter can’t wait, so I’ve passed it to the on-call technician. Jahongir will call you back and say when he’ll be there.
OK. How much is the call-out?
The call-out and diagnostics start at 80,000 sum. The technician will price the repair once he has seen the boiler.
When customers write in Gulistan
In spring people book a clean, in summer they write about breakdowns, in autumn they ask for the boiler to be looked at before the cold. The most messages come in the worst of the heat: the air conditioner runs all day and breaks exactly when nobody can do without it.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Before the heat sets in, a request to clean the air conditioner. The agent quotes the “from” price and books the nearest free morning.
At lunch: how much is a regas, and when is the next free date?
Evening: a boiler goes out in a private house. The agent checks there is no smell of gas, asks for a photo of the error and passes the request to the on-call technician.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Yulduz! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Юлдуз, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
A customer can describe the fault by voice and send a couple of photos. The agent understands the voice message, replies in text and adds the photos to the request, so the technician sees the model in advance and brings the right parts.
Books the visit
Sees when each technician is free and books customers only into free time. The request, with the address, landmark and photos, is saved in the CRM, and the customer gets a confirmation at once and a reminder before the visit.
Passes urgent jobs to the on-call technician
In winter a home without heat cannot wait until morning. If a boiler has gone out and will not restart, the agent does not queue the request: it sends it straight to the on-call technician with the address, photos and a short summary.
Quotes “from” prices
Asked “how much?”, the agent answers with a “from” price from your list and explains what the service includes. It does not guess what a repair will cost: the technician says that on site.
Handles the spring rush
Before the heat and before the cold, requests pile up. The agent answers everyone, spreads the routine visits over free days and picks out the urgent ones at once, so the technician does not spend his evening on chats.
Gulistan: local context
The centre of Syrdarya Region in the Hungry Steppe; until it was renamed the town was called Mirzachul.
The town grew up around a railway station and today has a state university.
Gulistan is small and calm, with plenty of students by day, and in the evening life gathers in the centre and around the New Bazaar.
Cotton fields surround the town, and in autumn, during the harvest, many families only have the evenings free.
There are fewer air-conditioning technicians in Gulistan than in Tashkent, and in July there are more requests than anyone has time to read. The agent answers every customer, books the nearest free time and sends a reminder the day before.
Areas and landmarks customers mention
New Bazaar, the university campus, the railway station
- Where
- Syrdarya Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent replies in the customer’s language: Uzbek, Russian or English. If a customer starts in Uzbek and moves to Russian, the agent moves with them.
Can customers send a voice message instead of typing?
Yes, and many people do: they record a voice message standing right by the air conditioner or boiler. The agent understands it, replies in text and saves the gist in the request, so the technician does not have to listen to it all again.
Where do the requests go?
Into your CRM if you already use one, or into the built-in Solwees CRM. The address, landmark, photos and the whole chat are saved with the request, so the technician sees everything in one place.
What does the agent treat as urgent?
You decide. Most services treat a boiler that has gone out in winter as urgent, and in summer a dead air conditioner in a home with small children or elderly people. The agent passes these to the on-call technician that same minute.
Will the agent quote a price for the repair?
No. The agent only quotes “from” prices from your list: the call-out, diagnostics, servicing, installation. The technician says what the repair costs after the inspection, and the agent explains exactly that to the customer.
Can one account run several locations?
Yes. Each location has its own technicians and service area. The agent asks for the address and books a visit from the nearest one.
How do I get started?
Connect Telegram, and Instagram and WhatsApp if you like, then upload your price list and your technicians’ schedule. It is free for 7 days with no card: time enough to see the agent handle real requests.
Put the agent to work in Gulistan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.