AI receptionist for heating and air conditioning services in Karakol
In Karakol air-conditioner and boiler requests come in waves, with the first heat and the first cold. The agent answers for your dispatcher: it collects the address and model, books a visit and hands urgent cases to the on-call technician.
Good evening! The boiler won’t start and it’s already cold in the house. Can a technician come tonight?
Good evening! Could you tell me the boiler model and your address? If there’s an error on the boiler’s display, take a photo and send it here.
Photo sent, something is flashing on the display. Address: 40 Toktogul Street, it’s a house.
Thank you, I can see the photo. A house can’t be left without heating until morning, so I’m passing your request to the on-call technician right now. Please don’t touch anything in the boiler for now. Erlan will call you shortly and say when he’ll be there.
OK, I’ll wait. How much is the call-out?
The call-out and diagnostics start at 600 som, and Erlan will price the repair after the check. He already has your request with the address and photo.
When customers write in Karakol
In the morning, before work, people write about planned jobs: cleaning an air conditioner, checking a boiler, the price of an install. In the evening they write about breakdowns, having noticed at home that something is not cooling or not heating. In winter such a request does not wait for the morning, and the agent passes it straight to the on-call technician.
Busiest hours: 09:00 to 12:00 and 18:00 to 22:00
Before work, a request to clean the air conditioner before the heat sets in. The agent quotes the “from” price and books a weekend slot.
Lunchtime, the hottest hour: questions about installation prices and the next free date.
Evening: the boiler will not start and the house is getting cold. The agent asks for a photo of the error and passes the request straight to the on-call technician.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 10:00дө уста келет. Дарегиңизди жазыңызчы.
Здравствуйте! Мастер приедет завтра в 10:00. Напишите, пожалуйста, ваш адрес.
What the agent takes off your hands
Takes the whole request
Asks what happened and when, which model is installed and where to go. To save hunting for the model, a photo of the sticker on the unit or boiler is enough. The technician gets it all in one message and does not have to call the customer back with questions.
Books the visit
Sees your technicians’ free time in Google Calendar or the built-in Solwees CRM, books the customer and saves the request in Bitrix24 or amoCRM. The day before, it reminds the customer about the visit.
Passes urgent cases to the on-call technician
If a boiler stops heating in winter or a home has no heat, the agent does not queue the request: it passes it at once to the on-call technician with the address and a summary of the chat.
Quotes “from” prices
Answers from your price list: installing, cleaning and regassing an air conditioner, starting up a boiler. The technician names the exact price after the inspection, and the agent tells the customer exactly that.
Karakol: local context
The centre of Issyk-Kul Region and the gateway to the mountains: summer treks to Altyn-Arashan and Jeti-Oguz, winter trips to the ski base.
Demand swings with the seasons, and visitors write in Russian, English and Kazakh.
A green, low-rise town of poplar-lined streets and old wooden houses.
Summer and winter bring visitors; in spring and autumn the town lives mostly on its own residents.
In Karakol hotels and guesthouses work in summer and in winter, and a boiler that stops with a full house of guests cannot wait until Monday. The agent tells such a request apart from a routine check and passes it straight to the on-call technician.
Areas and landmarks customers mention
the Dungan Mosque, the Holy Trinity Cathedral, the central market, the road to the ski base
- Where
- Issyk-Kul Region
- Population
- over 80,000
- Customer languages
- Russian, Kyrgyz, English
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A customer can write in Kyrgyz, Russian or English, and the agent replies in the same language. If the customer switches from Russian to Kyrgyz mid-chat, the agent switches too.
Where do requests go?
Wherever you already keep them: in Bitrix24 or amoCRM. If you have no CRM, requests stay in the built-in Solwees CRM together with the chat and photos. And the agent can put visits straight into your technicians’ Google Calendar.
What does the agent do with an urgent request?
If a boiler stops heating in winter or a home has no heat, the agent passes the request straight to the on-call technician with the address, the model and a summary of the chat, and tells the customer the technician will be in touch shortly. These requests do not wait for the morning.
Can the agent quote a price?
Yes, but only a “from” price and only if it is in your price list: say, for regassing an air conditioner or starting up a boiler. The technician says what the repair will cost after the inspection, and the agent never promises the customer an exact sum in advance.
Will the agent answer tourists in English or Kazakh?
Yes. It replies in the guest’s language: English, Kazakh, Russian or Kyrgyz. In high season both locals and visitors write in Karakol, and the agent keeps every chat going at once.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent take requests.
Put the agent to work in Karakol
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.