AI receptionist for heating and air conditioning services in Naryn
Air conditioners get fitted before summer and boilers checked before winter, and people in Naryn write about both on WhatsApp and Instagram at any hour. The agent replies at once: it quotes “from” prices from your list and finds a day for the visit, and if a home has gone cold, it alerts the on-call technician that same minute.
Good evening! The boiler won’t start and it’s already cold in the house. Can a technician come tonight?
Good evening! Could you tell me the boiler model and your address? If there’s an error on the boiler’s display, take a photo and send it here.
Photo sent, something is flashing on the display. Address: 40 Toktogul Street, it’s a house.
Thank you, I can see the photo. A house can’t be left without heating until morning, so I’m passing your request to the on-call technician right now. Please don’t touch anything in the boiler for now. Emir will call you shortly and say when he’ll be there.
OK, I’ll wait. How much is the call-out?
The call-out and diagnostics start at 600 som, and Emir will price the repair after the check. He already has your request with the address and photo.
When customers write in Naryn
In the morning, before work, people write about planned jobs: cleaning an air conditioner, checking a boiler, the price of an install. In the evening they write about breakdowns, having noticed at home that something is not cooling or not heating. In winter such a request does not wait for the morning, and the agent passes it straight to the on-call technician.
Busiest hours: 09:00 to 12:00 and 18:00 to 22:00
Morning, and the house is cold: the boiler stopped overnight. The agent passes this straight to the on-call technician.
Lunchtime, the hottest hour: questions about installation prices and the next free date.
Evening: the boiler will not start and the house is getting cold. The agent asks for a photo of the error and passes the request straight to the on-call technician.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 10:00дө уста келет. Дарегиңизди жазыңызчы.
Здравствуйте! Мастер приедет завтра в 10:00. Напишите, пожалуйста, ваш адрес.
What the agent takes off your hands
Takes the whole request
Finds out what is not working, the model of the air conditioner or boiler and the address, and asks for a photo of the sticker. The technician arrives knowing the job and brings the right parts.
Books the visit
Sees your technicians’ free time in Google Calendar or the built-in Solwees CRM, books the customer and saves the request in Bitrix24 or amoCRM. The day before, it reminds the customer about the visit.
Passes urgent cases to the on-call technician
If a boiler stops heating in winter or a home has no heat, the agent does not queue the request: it passes it at once to the on-call technician with the address and a summary of the chat.
Quotes “from” prices
How much it costs to fit an air conditioner, clean it or start up a boiler: the agent answers from your price list, always as a “from” price. It never promises the final figure: the technician names it on site, once he has seen the equipment.
Naryn: local context
The highest regional capital in the country, about 2,000 m above sea level.
It is the base for trips to Song-Kul and Tash-Rabat, and home to a University of Central Asia campus.
Winter is long and cold here, and people prefer to sort things out quickly without leaving home.
In summer tourists pass through on the way to Song-Kul and the Torugart pass.
The heating season in Naryn is longer than down in the valleys, so a boiler is best checked early, at the start of autumn. The agent books these checks, and if a boiler stops in the middle of winter, passes the request to the on-call technician at once.
Areas and landmarks customers mention
the town centre, the University of Central Asia campus, the Naryn riverside
- Where
- Naryn Region
- Customer languages
- Kyrgyz, Russian, English
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the customer wrote in: Kyrgyz, Russian or English. The language can change within one chat.
Where do requests go?
Wherever you already keep them: in Bitrix24 or amoCRM. If you have no CRM, requests stay in the built-in Solwees CRM together with the chat and photos. And the agent can put visits straight into your technicians’ Google Calendar.
What does the agent do with an urgent request?
First it tells from the customer’s words that the case is urgent: “not heating”, “the house is cold”, “the boiler has stopped”. The agent sends such a request to the on-call technician that same minute, day or night, and tells the customer the technician already knows and will call soon.
Can the agent quote a price?
Yes, but only a “from” price and only if it is in your price list: say, for regassing an air conditioner or starting up a boiler. The technician says what the repair will cost after the inspection, and the agent never promises the customer an exact sum in advance.
Can I connect several locations across the region?
Yes. Each location keeps its own address, hours and staff, and the agent sends the customer to the one that suits them, in Naryn or in the district.
How do I try it?
Sign up, connect WhatsApp and add your list of services with “from” prices. The first 7 days are free and no card is needed. In that time you will see the agent handle real requests from your customers.
Put the agent to work in Naryn
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.