AI receptionist for heating and air conditioning services in Navoi
A technician in Navoi spends half the day on roofs and balconies at outdoor units, with no time to answer Telegram. The agent takes the chats over: it finds out what happened, quotes the call-out price and books, and tells the technician at once about a boiler that has gone out in winter.
Hello! The boiler has gone out and won’t start again, an error is flashing on the display. The house is getting cold.
Hello! First, can you smell gas at all? And please send a photo of the display with the error.
No smell of gas. Photo sent. It’s a house, 18 Navoi Street, by the mosque.
Thank you, I’ve added the photo to your request. A home without heating in winter can’t wait, so I’ve passed it to the on-call technician. Farrukh will call you back and say when he’ll be there.
OK. How much is the call-out?
The call-out and diagnostics start at 80,000 sum. The technician will price the repair once he has seen the boiler.
When customers write in Navoi
During the day shops and offices write: the shop floor is stuffy and customers do not stay. In the evening homes write, with an air conditioner that will not cool or a boiler that will not heat. The agent puts routine jobs on free days and passes a home left without heat in winter straight to the on-call technician.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Before work: can another air conditioner go in the children’s room, and how long is the wait? The agent answers from your price list and offers days.
In the midday heat a cafe writes: the air conditioner in the dining room is dripping onto the tables. The agent asks for a photo and books the technician for after lunch, when there are fewer guests.
Evening: a boiler goes out in a private house. The agent checks there is no smell of gas, asks for a photo of the error and passes the request to the on-call technician.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Nilufar! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Нилуфар, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
Many customers do not type, they record a voice message on Telegram. The agent understands it, replies in text and asks for whatever is missing: the address, the model, a photo of the sticker or of the error on the boiler display.
Books the visit
Offers the customer free slots from your technicians’ schedule, puts the visit in the calendar and saves the request in your CRM or the built-in Solwees CRM. Before the visit, it sends the customer a reminder.
Passes urgent jobs to the on-call technician
In winter a home without heat cannot wait until morning. If a boiler has gone out and will not restart, the agent does not queue the request: it sends it straight to the on-call technician with the address, photos and a short summary.
Quotes “from” prices
Answers from your price list: a call-out with diagnostics, servicing, installation, regassing, starting a boiler. The agent never promises the final repair price: the technician names it once he has seen the equipment.
Handles the spring rush
In April and May everyone wants their air conditioners cleaned before the heat. The agent answers each of them, offers free days a week ahead and never puts two customers in one slot, so no job gets lost in the chats.
Navoi: local context
The centre of Navoi Region, a young city founded next to old Karmana for a mining and metallurgical combine.
It is also home to a large fertiliser plant and a free economic zone by the cargo airport.
Many families here live by the schedule of the big plants: the streets are busy early in the morning and in the evening, and calm by day.
Navoi is young and green, with wide streets, and everything you need is close at hand.
There are fewer air-conditioning technicians in Navoi than in Tashkent, and in July there are more requests than anyone has time to read. The agent answers every customer, books the nearest free time and sends a reminder the day before.
Areas and landmarks customers mention
the city hall, Karmana, 9th Microdistrict
- Where
- Navoi Region
- Population
- over 160,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent replies in the customer’s language: Uzbek, Russian or English. If a customer starts in Uzbek and moves to Russian, the agent moves with them.
Can customers send a voice message instead of typing?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves something out, it asks for the address or the model, and asks for a photo of the sticker separately.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
You decide. Most services treat a boiler that has gone out in winter as urgent, and in summer a dead air conditioner in a home with small children or elderly people. The agent passes these to the on-call technician that same minute.
Will the agent quote a price for the repair?
No. The agent only quotes what is in your price list, and only as a “from” price. It does not guess the cause of the fault or the final price: that is the technician’s job on site.
Can one account run several locations?
Yes. Each location has its own technicians and service area. The agent asks for the address and books a visit from the nearest one.
How do I get started?
Connect Telegram, and Instagram and WhatsApp if you like, then upload your price list and your technicians’ schedule. It is free for 7 days with no card: time enough to see the agent handle real requests.
Put the agent to work in Navoi
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.