AI receptionist for heating and air conditioning services in Nukus
In the heat in Nukus an air conditioner works without a day off, and when it gives up, the customer writes on Telegram at once, often by voice. The agent understands the message, checks the address, asks for a photo of the sticker and books a technician for the nearest free time.
Hello! The boiler has gone out and won’t start again, an error is flashing on the display. The house is getting cold.
Hello! First, can you smell gas at all? And please send a photo of the display with the error.
No smell of gas. Photo sent. It’s a house, 18 Navoi Street, by the mosque.
Thank you, I’ve added the photo to your request. A home without heating in winter can’t wait, so I’ve passed it to the on-call technician. Otabek will call you back and say when he’ll be there.
OK. How much is the call-out?
The call-out and diagnostics start at 80,000 sum. The technician will price the repair once he has seen the boiler.
When customers write in Nukus
In summer people write about air conditioners, in winter about gas boilers, and nearly everyone sends a voice message and a photo. The agent understands the voice messages and adds the photos to the request, so the technician sees the model and the error code before setting out.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Before the heat sets in, a request to clean the air conditioner. The agent quotes the “from” price and books the nearest free morning.
At lunch: how much is a regas, and when is the next free date?
Evening: a boiler goes out in a private house. The agent checks there is no smell of gas, asks for a photo of the error and passes the request to the on-call technician.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Yulduz! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Юлдуз, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
Many customers do not type, they record a voice message on Telegram. The agent understands it, replies in text and asks for whatever is missing: the address, the model, a photo of the sticker or of the error on the boiler display.
Books the visit
Offers the customer free slots from your technicians’ schedule, puts the visit in the calendar and saves the request in your CRM or the built-in Solwees CRM. Before the visit, it sends the customer a reminder.
Passes urgent jobs to the on-call technician
You decide what counts as urgent: a boiler out in the frost, an elderly person at home with the air conditioner dead in 40-degree heat. The agent passes these to the on-call technician that same minute and tells the customer the technician will call back.
Quotes “from” prices
Asked “how much?”, the agent answers with a “from” price from your list and explains what the service includes. It does not guess what a repair will cost: the technician says that on site.
Handles the spring rush
Before the heat and before the cold, requests pile up. The agent answers everyone, spreads the routine visits over free days and picks out the urgent ones at once, so the technician does not spend his evening on chats.
Nukus: local context
The capital of the Republic of Karakalpakstan, grown from a small settlement into a city of broad avenues.
It is home to the Savitsky Museum, with one of the world’s largest collections of Russian avant-garde art, and it is the starting point for trips to Muynak and the Aral Sea.
Karakalpak, Uzbek and Russian are all heard in the streets, and many people switch easily from one to another.
Summers are long and dry and winters are cold, so people are used to messaging first and only then crossing town.
In Nukus summers are hot and winters cold and windy, so requests come all year round: air conditioners in summer, boilers in winter. The agent tells a routine check apart from a home where the boiler has gone out, and passes that one to the on-call technician at once.
In Nukus a technician covers both the town and the districts of the region, and a drive to a far-off village for one clean does not pay. The agent asks straight away where the house is and, by your rules, offers the days when the technician will be out that way, while a boiler that has gone out in winter jumps the queue.
Areas and landmarks customers mention
the Central Bazaar, Kateks Bazaar, the Savitsky Museum, 27th Microdistrict
- Where
- Republic of Karakalpakstan
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent replies in the customer’s language: Uzbek, Russian or English. If a customer starts in Uzbek and moves to Russian, the agent moves with them.
Can customers send a voice message instead of typing?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves something out, it asks for the address or the model, and asks for a photo of the sticker separately.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
You decide. Most services treat a boiler that has gone out in winter as urgent, and in summer a dead air conditioner in a home with small children or elderly people. The agent passes these to the on-call technician that same minute.
Will the agent quote a price for the repair?
No. The agent only quotes what is in your price list, and only as a “from” price. It does not guess the cause of the fault or the final price: that is the technician’s job on site.
Can one account run several locations?
Yes. Each location has its own technicians and service area. The agent asks for the address and books a visit from the nearest one.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free and no card is needed. The agent starts answering customers the same day.
Put the agent to work in Nukus
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.