AI receptionist for heating and air conditioning services in Qarshi
A technician in Qarshi spends half the day on roofs and balconies at outdoor units, with no time to answer Telegram. The agent takes the chats over: it finds out what happened, quotes the call-out price and books, and tells the technician at once about a boiler that has gone out in winter.
Hello! The boiler has gone out and won’t start again, an error is flashing on the display. The house is getting cold.
Hello! First, can you smell gas at all? And please send a photo of the display with the error.
No smell of gas. Photo sent. It’s a house, 18 Navoi Street, by the mosque.
Thank you, I’ve added the photo to your request. A home without heating in winter can’t wait, so I’ve passed it to the on-call technician. Sanjar will call you back and say when he’ll be there.
OK. How much is the call-out?
The call-out and diagnostics start at 80,000 sum. The technician will price the repair once he has seen the boiler.
When customers write in Qarshi
During the day shops and offices write: the shop floor is stuffy and customers do not stay. In the evening homes write, with an air conditioner that will not cool or a boiler that will not heat. The agent puts routine jobs on free days and passes a home left without heat in winter straight to the on-call technician.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Before the heat sets in, a request to clean the air conditioner. The agent quotes the “from” price and books the nearest free morning.
At lunch: how much is a regas, and when is the next free date?
Evening: a boiler goes out in a private house. The agent checks there is no smell of gas, asks for a photo of the error and passes the request to the on-call technician.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Dilbar! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Дилбар, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
A customer can describe the fault by voice and send a couple of photos. The agent understands the voice message, replies in text and adds the photos to the request, so the technician sees the model in advance and brings the right parts.
Books the visit
Sees when each technician is free and books customers only into free time. The request, with the address, landmark and photos, is saved in the CRM, and the customer gets a confirmation at once and a reminder before the visit.
Passes urgent jobs to the on-call technician
You decide what counts as urgent: a boiler out in the frost, an elderly person at home with the air conditioner dead in 40-degree heat. The agent passes these to the on-call technician that same minute and tells the customer the technician will call back.
Quotes “from” prices
Asked “how much?”, the agent answers with a “from” price from your list and explains what the service includes. It does not guess what a repair will cost: the technician says that on site.
Handles the spring rush
In April and May everyone wants their air conditioners cleaned before the heat. The agent answers each of them, offers free days a week ahead and never puts two customers in one slot, so no job gets lost in the chats.
Qarshi: local context
The centre of Kashkadarya Region, known in ancient times as Nakhshab and in Arabic sources as Nasaf.
Kashkadarya is the country’s main gas region, and Qarshi has long been known for its flat-woven carpets.
The city splits into the old part around the Eski Bazaar and the newer microdistricts, and people usually give directions by landmarks: the bazaar, a mosque, a microdistrict number.
People come in from the districts of Kashkadarya to see doctors and masters and to visit the bazaar, and many agree a time in advance so they can get home before dark.
Summer in Qarshi is long and hot, and from May to September the air conditioner at home hardly gets a rest. In spring owners book a clean, in summer they write about breakdowns, and the agent answers all of it while the technician is out on jobs.
In Qarshi a technician covers both the town and the districts of the region, and a drive to a far-off village for one clean does not pay. The agent asks straight away where the house is and, by your rules, offers the days when the technician will be out that way, while a boiler that has gone out in winter jumps the queue.
Areas and landmarks customers mention
Pakhtazor, the Eski Bazaar, the Kok-Gumbaz Mosque, the Qarshi Bridge
- Where
- Kashkadarya Region
- Population
- over 300,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes, and in Russian too. Customers write in Uzbek, Russian or English, often mixing languages in one message, and the agent answers the way that suits the customer.
Can customers send a voice message instead of typing?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves something out, it asks for the address or the model, and asks for a photo of the sticker separately.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
You decide. Most services treat a boiler that has gone out in winter as urgent, and in summer a dead air conditioner in a home with small children or elderly people. The agent passes these to the on-call technician that same minute.
Will the agent quote a price for the repair?
No. The agent only quotes “from” prices from your list: the call-out, diagnostics, servicing, installation. The technician says what the repair costs after the inspection, and the agent explains exactly that to the customer.
Can one account run several locations?
Yes. Each location has its own technicians and service area. The agent asks for the address and books a visit from the nearest one.
How do I get started?
Connect Telegram, and Instagram and WhatsApp if you like, then upload your price list and your technicians’ schedule. It is free for 7 days with no card: time enough to see the agent handle real requests.
Put the agent to work in Qarshi
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.