AI receptionist for heating and air conditioning services in Samarkand
In the heat in Samarkand an air conditioner works without a day off, and when it gives up, the customer writes on Telegram at once, often by voice. The agent understands the message, checks the address, asks for a photo of the sticker and books a technician for the nearest free time.
Voice message, 0:23
Hello! I’ve listened to your message: the air conditioner turns on but blows warm air, and the room is hot. Could you send your address and a photo of the sticker on the side of the indoor unit?
Photo sent. It’s a house, 27 Mustaqillik Street, near School No. 5.
Thank you, I’ve added the photo to your request. Sherzod can come tomorrow at 8:30 or 17:00. The call-out and diagnostics start at 80,000 sum, and he will tell you what a repair or a regas costs after the check. Which time suits you?
8:30, please, before it gets too hot.
Booked: tomorrow at 8:30 with Sherzod. I’ll send a reminder at 7:30, and if your plans change, just write here.
When customers write in Samarkand
In summer people write about air conditioners, in winter about gas boilers, and nearly everyone sends a voice message and a photo. The agent understands the voice messages and adds the photos to the request, so the technician sees the model and the error code before setting out.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Before work: can another air conditioner go in the children’s room, and how long is the wait? The agent answers from your price list and offers days.
In the midday heat a cafe writes: the air conditioner in the dining room is dripping onto the tables. The agent asks for a photo and books the technician for after lunch, when there are fewer guests.
Evening, over 30 degrees indoors and the air conditioner blowing warm. The customer sends a voice message; the agent understands it, asks for a photo of the sticker and books a technician for the morning.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
Many people here speak Tajik at home, and the agent answers in Tajik too.
Assalomu alaykum, Yulduz! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Юлдуз, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
Many customers do not type, they record a voice message on Telegram. The agent understands it, replies in text and asks for whatever is missing: the address, the model, a photo of the sticker or of the error on the boiler display.
Books the visit
Offers the customer free slots from your technicians’ schedule, puts the visit in the calendar and saves the request in your CRM or the built-in Solwees CRM. Before the visit, it sends the customer a reminder.
Passes urgent jobs to the on-call technician
You decide what counts as urgent: a boiler out in the frost, an elderly person at home with the air conditioner dead in 40-degree heat. The agent passes these to the on-call technician that same minute and tells the customer the technician will call back.
Quotes “from” prices
Answers from your price list: a call-out with diagnostics, servicing, installation, regassing, starting a boiler. The agent never promises the final repair price: the technician names it once he has seen the equipment.
Handles the spring rush
Before the heat and before the cold, requests pile up. The agent answers everyone, spreads the routine visits over free days and picks out the urgent ones at once, so the technician does not spend his evening on chats.
Samarkand: local context
The centre of Samarkand Region and one of the oldest cities in Central Asia, famous since the days of the Silk Road.
The Registan, Gur-e-Amir and Shah-i-Zinda are part of a UNESCO World Heritage Site.
The city splits into the old part, with its mahallas around the Registan, and the newer part along the shady University Boulevard, always full of students.
For locals the morning starts at the Siab Bazaar, where they go for bread, fruit and news, and in the evening life moves back to the mahalla.
In Samarkand the old quarters have narrow streets, and a technician needs to know in advance how to reach the house. The agent asks for the address and a landmark and answers customers in Uzbek, Tajik or Russian, whichever they prefer.
Areas and landmarks customers mention
the Registan, Siab Bazaar, University Boulevard, the railway station, Mikrorayon, Sattepo
- Where
- Samarkand Region
- Population
- over 550,000
- Customer languages
- Uzbek, Tajik, Russian, English
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent replies in the customer’s language: Uzbek, Tajik, Russian or English. If a customer starts in Uzbek and moves to Russian, the agent moves with them.
Can customers send a voice message instead of typing?
Yes, and many people do: they record a voice message standing right by the air conditioner or boiler. The agent understands it, replies in text and saves the gist in the request, so the technician does not have to listen to it all again.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
You decide. Most services treat a boiler that has gone out in winter as urgent, and in summer a dead air conditioner in a home with small children or elderly people. The agent passes these to the on-call technician that same minute.
Will the agent quote a price for the repair?
No. The agent only quotes what is in your price list, and only as a “from” price. It does not guess the cause of the fault or the final price: that is the technician’s job on site.
How do I get started?
Connect Telegram, and Instagram and WhatsApp if you like, then upload your price list and your technicians’ schedule. It is free for 7 days with no card: time enough to see the agent handle real requests.
Put the agent to work in Samarkand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.