AI receptionist for heating and air conditioning services in Talas
In Talas air-conditioner and boiler requests come in waves, with the first heat and the first cold. The agent answers for your dispatcher: it collects the address and model, books a visit and hands urgent cases to the on-call technician.
Good evening! The boiler won’t start and it’s already cold in the house. Can a technician come tonight?
Good evening! Could you tell me the boiler model and your address? If there’s an error on the boiler’s display, take a photo and send it here.
Photo sent, something is flashing on the display. Address: 40 Toktogul Street, it’s a house.
Thank you, I can see the photo. A house can’t be left without heating until morning, so I’m passing your request to the on-call technician right now. Please don’t touch anything in the boiler for now. Adilet will call you shortly and say when he’ll be there.
OK, I’ll wait. How much is the call-out?
The call-out and diagnostics start at 600 som, and Adilet will price the repair after the check. He already has your request with the address and photo.
When customers write in Talas
In the morning, before work, people write about planned jobs: cleaning an air conditioner, checking a boiler, the price of an install. In the evening they write about breakdowns, having noticed at home that something is not cooling or not heating. In winter such a request does not wait for the morning, and the agent passes it straight to the on-call technician.
Busiest hours: 09:00 to 12:00 and 18:00 to 22:00
Before work, a request to clean the air conditioner before the heat sets in. The agent quotes the “from” price and books a weekend slot.
Afternoon, a shop writes: the air conditioner on the shop floor is dripping. The agent asks for a photo and books a technician for the evening, after closing.
Evening: the boiler will not start and the house is getting cold. The agent asks for a photo of the error and passes the request straight to the on-call technician.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 10:00дө уста келет. Дарегиңизди жазыңызчы.
Здравствуйте! Мастер приедет завтра в 10:00. Напишите, пожалуйста, ваш адрес.
What the agent takes off your hands
Takes the whole request
Asks what happened and when, which model is installed and where to go. To save hunting for the model, a photo of the sticker on the unit or boiler is enough. The technician gets it all in one message and does not have to call the customer back with questions.
Books the visit
Offers the customer two or three free slots from your technicians’ schedule in Google Calendar and books the one they pick. The request, with the address and photo, is saved in Bitrix24, amoCRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
Passes urgent cases to the on-call technician
If a boiler stops heating in winter or a home has no heat, the agent does not queue the request: it passes it at once to the on-call technician with the address and a summary of the chat.
Quotes “from” prices
How much it costs to fit an air conditioner, clean it or start up a boiler: the agent answers from your price list, always as a “from” price. It never promises the final figure: the technician names it on site, once he has seen the equipment.
Talas: local context
The centre of Talas Region, next to the Manas Ordo memorial complex.
The valley is known for the beans it grows for export.
A small, quiet town where many customers know each other.
In summer many people work the fields and write early in the morning or late at night.
In Talas there are fewer technicians than in the capital, and one often covers both the town and nearby villages. The agent keeps every request in one place and books by your call-out rules, and in winter it passes “the boiler is not heating” straight to the technician.
Areas and landmarks customers mention
the town centre, the market, the road to Manas Ordo
- Where
- Talas Region
- Customer languages
- Russian, Kyrgyz
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the customer wrote in: Kyrgyz, Russian or English. The language can change within one chat.
Where do requests go?
Into Bitrix24 or amoCRM if you already work there, or into the built-in Solwees CRM. If your technicians keep their visits in Google Calendar, the agent sees their free time and books straight into it.
What does the agent do with an urgent request?
If a boiler stops heating in winter or a home has no heat, the agent passes the request straight to the on-call technician with the address, the model and a summary of the chat, and tells the customer the technician will be in touch shortly. These requests do not wait for the morning.
Can the agent quote a price?
Only a “from” price, and only from your price list: for example, for an air-conditioner clean or a call-out with diagnostics. The technician gives the exact price after the inspection, and the agent tells the customer exactly that.
Can I connect several locations across the region?
Yes. Each location keeps its own address, hours and staff, and the agent sends the customer to the one that suits them, in Talas or in the district.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect WhatsApp, add your services and prices, and watch the agent take requests.
Put the agent to work in Talas
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.