AI receptionist for heating and air conditioning services in Termez
In the heat in Termez an air conditioner works without a day off, and when it gives up, the customer writes on Telegram at once, often by voice. The agent understands the message, checks the address, asks for a photo of the sticker and books a technician for the nearest free time.
Hello! We’d like two air conditioners cleaned before the heat. How much is it and when can you come?
Hello! Servicing one air conditioner starts at 200,000 sum: the technician cleans the filters and both the indoor and outdoor units. On Saturday he is free at 10:00 and 15:00. Which suits you?
10:00, please. It’s a house, 64 Amir Temur Street.
Booked: Saturday at 10:00 with Sanjar, two air conditioners. I’ll remind you on Friday evening.
Thank you!
You’re welcome! If your plans change, write here and I’ll move the visit.
When customers write in Termez
In spring people book a clean, in summer they write about breakdowns, in autumn they ask for the boiler to be looked at before the cold. The most messages come in the worst of the heat: the air conditioner runs all day and breaks exactly when nobody can do without it.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Before work: can another air conditioner go in the children’s room, and how long is the wait? The agent answers from your price list and offers days.
In the midday heat a cafe writes: the air conditioner in the dining room is dripping onto the tables. The agent asks for a photo and books the technician for after lunch, when there are fewer guests.
Evening: a request to clean the air conditioners before the heat. The agent quotes the “from” price per unit and books a technician for Saturday.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Gulnoz! Usta ertaga soat 9:00 da keladi. Iltimos, ichki blokdagi yorliqni suratga olib yuboring.
Гулноз, здравствуйте! Мастер приедет завтра в 9:00. Пришлите, пожалуйста, фото наклейки на внутреннем блоке.
What the agent takes off your hands
Understands voice messages and photos
A customer can describe the fault by voice and send a couple of photos. The agent understands the voice message, replies in text and adds the photos to the request, so the technician sees the model in advance and brings the right parts.
Books the visit
Sees when each technician is free and books customers only into free time. The request, with the address, landmark and photos, is saved in the CRM, and the customer gets a confirmation at once and a reminder before the visit.
Passes urgent jobs to the on-call technician
You decide what counts as urgent: a boiler out in the frost, an elderly person at home with the air conditioner dead in 40-degree heat. The agent passes these to the on-call technician that same minute and tells the customer the technician will call back.
Quotes “from” prices
Answers from your price list: a call-out with diagnostics, servicing, installation, regassing, starting a boiler. The agent never promises the final repair price: the technician names it once he has seen the equipment.
Handles the spring rush
In April and May everyone wants their air conditioners cleaned before the heat. The agent answers each of them, offers free days a week ahead and never puts two customers in one slot, so no job gets lost in the chats.
Termez: local context
The centre of Surkhandarya Region on the Amu Darya and the southernmost city in the country, on the Afghan border.
Nearby are the Buddhist monasteries of Kara Tepe and Fayaz Tepe and the memorial complex of al-Hakim at-Termizi.
Trade with Afghanistan passes through the city, so there are many visitors: drivers, traders and people on business trips.
Pilgrims come to the shrines of Termez from all over the country, and tourists in spring and autumn, so there are more visitors than you would expect in a city this size.
Termez is one of the hottest towns in the country, and in summer air conditioners stay on day and night. When one breaks, the customer writes to several technicians at once and the job goes to whoever answers first. The agent answers for you straight away, day or night.
There are fewer air-conditioning technicians in Termez than in Tashkent, and in July there are more requests than anyone has time to read. The agent answers every customer, books the nearest free time and sends a reminder the day before.
Areas and landmarks customers mention
Yashil Dunyo Bazaar, Yubileyny, Alpomish, the railway station
- Where
- Surkhandarya Region
- Population
- over 200,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes, and in Russian too. Customers write in Uzbek, Russian or English, often mixing languages in one message, and the agent answers the way that suits the customer.
Can customers send a voice message instead of typing?
Yes. The agent understands Telegram voice messages and replies in text. If the voice message leaves something out, it asks for the address or the model, and asks for a photo of the sticker separately.
Where do the requests go?
Wherever you already work: your CRM or your technicians’ calendar. If you have no system, everything stays in the built-in Solwees CRM: the customer, the address, the photos and the chat history.
What does the agent treat as urgent?
Whatever you tell it is urgent. Usually that is a boiler that has gone out in winter, or a home without heat. The agent sends such a request straight to the on-call technician with the address and photos and tells the customer the technician will call back.
Will the agent quote a price for the repair?
No. The agent only quotes “from” prices from your list: the call-out, diagnostics, servicing, installation. The technician says what the repair costs after the inspection, and the agent explains exactly that to the customer.
Can one account run several locations?
Yes. Each location has its own technicians and service area. The agent asks for the address and books a visit from the nearest one.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free and no card is needed. The agent starts answering customers the same day.
Put the agent to work in Termez
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.