AI receptionist for massage studios and spas in Aktau
A massage course in Aktau usually runs over two or three weeks, and every session needs a time that suits the client. The agent sets them all up in one chat and sends a reminder before each visit.
Hello! My back’s seized up after a long drive. Can I come in for a massage this evening?
Hello! We have 19:30 free today with Aruzhan. A classic back massage, 60 minutes, is 9,000 tenge. Shall I book you in?
Yes, please. It hurts quite a lot though, is it definitely OK for me?
You’re booked for 19:30 today. I can’t decide health questions, so I’ve passed yours to the therapist: Aruzhan will reply here before the session.
OK, thanks.
Get well soon! If it gets worse, just write and we’ll move it to another day.
When customers write in Aktau
During the day messages are short: how much, and is there time today. The detailed ones come after eight in the evening: which programme suits a desk job, how many sessions are needed, can two people come together.
Busiest hours: 11:00 to 13:00 and 18:00 to 22:00
Before work: can I come in at eight in the morning?
Checking how many sessions a course has and whether they can come after work.
Evening: couples choosing a time for a massage together.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Matches a free room and therapist to the time the client needs. If someone wants a particular therapist, it looks for a slot with that person.
Runs courses
For a course it offers a fixed time, so the client sees the same therapist at the usual hours. Moving one session does not shift the rest.
Gift certificates
Explains which certificates you offer and takes the request: which programme or amount, whose name, by what date. Your front desk handles payment and hands it over.
Respects preferences
If a client has been to one of your therapists before, the agent offers a time with the same person rather than whoever is free first.
Passes on health questions
Contraindications, recent injuries, pregnancy: the agent does not answer those itself. The chat goes to a therapist or your front desk, and the client knows a specialist will reply.
Aktau: local context
The centre of Mangystau Region and a port city on the eastern shore of the Caspian, built in the desert in Soviet times.
There are hardly any streets in the usual sense: an address is written as microdistrict, building and flat numbers.
In summer holidaymakers come to the sea from all over the country, the beaches and the seafront are busy until night, and businesses work almost without a day off.
Plenty of residents go off on rotation to the oil fields and offshore service companies, so customers often write from another town to book for their days at home.
In Aktau backs and shoulders ache after a rotation, and for many a massage is part of the time at home. The agent books convenient days and sends a reminder the day before every session.
In summer holidaymakers come to Aktau for the sea and look for a massage straight from their hotels on the seafront. The agent answers them at once, in English too.
Areas and landmarks customers mention
4th Microdistrict, 16th Microdistrict, Shygys, the seafront, the lighthouse
- Where
- Mangystau Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. If a client says hello in Kazakh and carries on in Russian, the agent keeps up with both. The language can change as often as the client likes.
Can clients choose whether a man or a woman does the massage?
Yes. If a client writes “I’d prefer a woman”, the agent only offers times with female therapists, and if none are free it says so honestly and offers another day.
Can the agent book a course of several sessions?
Yes. The agent finds regular days and times, puts the sessions in the schedule and sends a reminder before each one. If a session needs moving, the client writes in the same chat.
Can people order a gift certificate through the agent?
The agent explains which certificates you offer and takes the request: programme or amount, name, date. Your front desk handles payment and hands the certificate over.
Will the agent say whether massage is OK with pain or high blood pressure?
No. The agent does not judge anyone’s health or talk them out of booking. The question goes to a specialist, and the client gets a person’s answer in the same chat.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books those days and sends a reminder the day before so the visit does not get lost.
How do I start?
Sign up and connect the channels your clients write on. Then add your price list and the therapists’ hours, and the agent starts answering. A week free, no card.
Put the agent to work in Aktau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.