AI receptionist for massage studios and spas in Aktobe
In Aktobe a massage therapist keeps the bookings and answers WhatsApp between sessions, while the client waits. The agent takes over the chats: quotes the price, offers a free time and books.
Hello! My back’s seized up after a long drive. Can I come in for a massage this evening?
Hello! We have 19:30 free today with Meruert. A classic back massage, 60 minutes, is 9,000 tenge. Shall I book you in?
Yes, please. It hurts quite a lot though, is it definitely OK for me?
You’re booked for 19:30 today. I can’t decide health questions, so I’ve passed yours to the therapist: Meruert will reply here before the session.
OK, thanks.
Get well soon! If it gets worse, just write and we’ll move it to another day.
When customers write in Aktobe
During the day messages are short: how much, and is there time today. The detailed ones come after eight in the evening: which programme suits a desk job, how many sessions are needed, can two people come together.
Busiest hours: 11:00 to 13:00 and 18:00 to 22:00
A daughter booking her mum in for a course of back massage.
Asking whether there is a male therapist.
Evening: couples choosing a time for a massage together.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Answers with a definite time and puts the booking straight into your schedule, or the built-in Solwees CRM if you have no system. Your front desk has nothing to copy over.
Runs courses
When someone needs a course of 5 or 10 sessions, the agent finds regular days and times, puts the sessions in the schedule and sends a reminder before each one.
Gift certificates
Before 8 March and New Year there are lots of certificate requests. The agent takes each one in full and passes it to your front desk so none gets lost in the chats.
Respects preferences
If a woman wants a female therapist or a man asks for a male one, the agent books the right person according to your rules.
Passes on health questions
The agent does not diagnose or pick a treatment from health complaints. Messages like that go to a therapist, and the client can see the question has not been lost.
Aktobe: local context
The centre of Aktobe Region and the largest city in the west of the country, on the banks of the Ilek.
It grew from the Ak-Tobe military post and is known today for its ferroalloy and chrome chemicals plants, while oil and gas are produced across the region.
The city keeps growing to the west and east, and people in the new quarters look for salons, clinics and tradespeople close to home.
Winter brings blizzards and summer brings dust storms, and in that weather people would rather arrange things by message than set off on the off chance.
In Aktobe people also travel in from the districts of the region, and a trip like that is planned ahead. The agent names the free days at once, books and sends a reminder the day before so nobody makes the journey for nothing.
Areas and landmarks customers mention
the Old Town, Zhilgorodok, 11th Microdistrict, Batys-2, Nur-Aktobe, Abilkaiyr Khan Avenue
- Where
- Aktobe Region
- Population
- over 580,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. If a client says hello in Kazakh and carries on in Russian, the agent keeps up with both. The language can change as often as the client likes.
Can clients choose whether a man or a woman does the massage?
Yes. Your rules can say which therapists work with whom, and the agent will only offer times with the right ones.
Can the agent book a course of several sessions?
Yes. The client names the days that suit, the agent books every session the schedule already allows, and the rest can be added once the next week opens.
Can people order a gift certificate through the agent?
The agent takes the request and checks the details: which programme or amount, from whom and for whom. It takes no payment in the chat; your front desk handles that.
Will the agent say whether massage is OK with pain or high blood pressure?
No. The agent gives no health advice. A question like that goes to a therapist or your front desk with the chat, and the agent tells the client a specialist will reply.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Aktobe or closer to home, and books there.
How do I start?
Sign up and connect the channels your clients write on. Then add your price list and the therapists’ hours, and the agent starts answering. A week free, no card.
Put the agent to work in Aktobe
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.