AI receptionist for massage studios and spas in Almaty
Someone in Almaty with a bad back messages several places at once and goes wherever answers first with a time today. The agent replies without delay, finds a free hour and books it.
Hello! I need a course of neck massage, 10 sessions. Could I come on Tuesdays and Thursdays after work?
Hello! Yes. A neck and shoulder massage takes 30 minutes and is 7,000 tenge a session. Zhanar is free on Tuesdays and Thursdays at 18:30. Shall I put in the first sessions for this week?
Yes, please.
Booked: Tuesday and Thursday at 18:30 for the next two weeks, four sessions in all. I’ll add the rest once the therapist’s schedule opens for the following weeks.
Great, thank you!
I’ll send a reminder before every session. See you on Tuesday!
When customers write in Almaty
During the day messages are short: how much, and is there time today. The detailed ones come after eight in the evening: which programme suits a desk job, how many sessions are needed, can two people come together.
Busiest hours: 12:00 to 14:00 and 19:00 to 23:00
A daughter booking her mum in for a course of back massage.
Asking whether there is a male therapist.
Late at night: arranging a massage for the weekend. The studio is closed, the answer comes from the agent.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Matches a free room and therapist to the time the client needs. If someone wants a particular therapist, it looks for a slot with that person.
Runs courses
For a course it offers a fixed time, so the client sees the same therapist at the usual hours. Moving one session does not shift the rest.
Gift certificates
Explains which certificates you offer and takes the request: which programme or amount, whose name, by what date. Your front desk handles payment and hands it over.
Respects preferences
If a client has been to one of your therapists before, the agent offers a time with the same person rather than whoever is free first.
Passes on health questions
If a question is about health, the agent gives no advice of its own and passes it to a person along with the chat history.
Almaty: local context
The largest city and main business centre of Kazakhstan; it was the capital until the government moved to Astana and is still called the southern capital.
The city lies at the foot of the Trans-Ili Alatau, and Medeu, Shymbulak and Big Almaty Lake are a short drive away.
Mornings and evenings the main avenues are jammed, and many people book straight from the car or the bus.
At weekends people head for the mountains and their dachas, so convenient Saturday slots are usually gone by midweek.
In Almaty lots of people head into the mountains at weekends and then write on Monday with aching legs and backs. Weekday evenings after the office are fully booked too, and people want an answer straight away.
Areas and landmarks customers mention
Bostandyk District, Samal-2, Orbita-1, Koktem-1, Aksai-4, Mamyr-4, the Green Bazaar, Kok-Tobe
- Where
- city of national significance
- Population
- over 2 million
- Customer languages
- Russian, Kazakh, English
- Where they write
- WhatsApp, Instagram and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. Many people in Almaty write in two languages in one message, and that is fine: the agent follows the meaning and replies in the language the client started with.
Can clients choose whether a man or a woman does the massage?
Yes, if you have both. The agent takes the wish into account when the client mentions it, or asks about it while booking, and books the right therapist.
Can the agent book a course of several sessions?
Yes. The agent finds regular days and times, puts the sessions in the schedule and sends a reminder before each one. If a session needs moving, the client writes in the same chat.
Can people order a gift certificate through the agent?
Yes, the agent takes the request at any hour, even the night before a holiday. Your front desk gets it with every detail and contacts the client to take payment.
Will the agent say whether massage is OK with pain or high blood pressure?
No, that is the therapist’s call. The agent can book the nearest time and pass the question to a specialist at the same moment, so they reply before the session.
How many chats can the agent handle at once?
As many as come in. In the evening dozens of customers write in Almaty at once, and each gets an answer straight away rather than waiting in a queue. If a person is needed, the agent hands the chat over with its history.
How do I start?
Connect WhatsApp and Instagram, upload your programmes with durations and prices, and add your therapists. The first 7 days are free, no card needed.
Put the agent to work in Almaty
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.