AI receptionist for massage studios and spas in Gulistan
Clients of a massage room in Gulistan decide quickly: the back hurts, and they want to come in today or tomorrow. The agent answers at once, finds the nearest slot and books before the client writes somewhere else.
Hello! Is the massage done by a woman? I’d like to come with my mother, she’s 62.
Hello! Yes, women are seen by our therapist Nilufar. On Thursday we have 17:00 and 18:00, one after the other. A full-body massage, 60 minutes, is 180,000 sum. Shall I book you both?
Yes. My mother first, waiting is hard for her.
Booked for Thursday: your mother at 17:00 and you at 18:00, with Nilufar. If your mother has any health conditions, write them here: I’ll pass them on, and Nilufar will reply before the visit.
Good, thank you!
You’re welcome! I’ll send a reminder on Wednesday evening.
When customers write in Gulistan
After weddings and big family gatherings, when the women of the house have been on their feet for days, people write about their backs and legs. In autumn, the wedding season, there are more of these messages than usual.
Busiest hours: 10:00 to 12:00 and 19:00 to 22:00
Before work: can I drop in at lunch for half an hour, neck and shoulders?
At lunch: is there a woman therapist, and when is she free?
After dinner, grown-up children write for their parents: book dad a back massage on Saturday.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Payshanba kuni soat 18:00 da massajchimiz Nilufar boʻsh, seans 60 daqiqa davom etadi. Sizni yozib qoʻyaymi?
Здравствуйте! В четверг в 18:00 свободна массажистка Нилуфар, сеанс 60 минут. Записать вас?
What the agent takes off your hands
Books treatments
Knows how long each treatment takes and books without clashes: an hour-long massage never runs into the next session. Bookings show up in the journal at once, or in the built-in CRM if you have no journal.
Women with women therapists
Knows which therapists see women and which see men, and never makes the client ask twice. A mother and daughter go to the same therapist, one after the other.
Courses and children’s massage
Children’s massage goes into the hours the mother chose, and the whole course stays with one therapist. A reminder goes out before every session.
Understands voice messages
Clients often describe their problem by voice: where it hurts, since when. The agent understands Telegram voice messages and replies in text, with a time and a price.
Hands the tricky ones to you
Complaints and discount requests are not the agent’s to settle: it passes them to your front desk with the chat. The client knows a person will reply and is not left waiting for nothing.
Gulistan: local context
The centre of Syrdarya Region in the Hungry Steppe; until it was renamed the town was called Mirzachul.
The town grew up around a railway station and today has a state university.
Gulistan is small and calm, with plenty of students by day, and in the evening life gathers in the centre and around the New Bazaar.
Cotton fields surround the town, and in autumn, during the harvest, many families only have the evenings free.
In summer in Gulistan it gets very hot by day, so people come for a massage after sunset. Evening hours go a day or two ahead, and the agent shows at once what is still free.
Areas and landmarks customers mention
New Bazaar, the university campus, the railway station
- Where
- Syrdarya Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. It answers in the language of the message: Uzbek, Russian or English. If a client starts in Russian and switches to Uzbek, the agent carries on in Uzbek.
Can a client book a woman therapist?
Yes. In your rules you state which therapists see women and which see men, and the agent books only that way. The client does not have to explain it twice.
How does the agent handle gift certificates?
Before 8 March and Navruz there are many questions about certificates, and the agent answers them all by your rules: price, validity, how to collect. Your front desk gets a complete request.
Will the agent answer about contraindications?
No, and that is by design: a specialist should decide. The agent passes the question to you, you answer in the same chat, and the client sees the reply where they asked.
Can it book a course of several sessions?
Yes. The client says how many sessions and how often, and the agent proposes a schedule for the whole course at once. If one session needs moving, it leaves the rest alone.
Can one account run several locations?
Yes. Each location has its own address, hours and staff. The agent asks which is closer for the customer, in Gulistan or in the district, and books the right one.
How do I try it?
Connecting Telegram or Instagram takes a few minutes. Upload your prices and therapists, and the agent starts answering. You can use it free for 7 days, with no card to enter.
Put the agent to work in Gulistan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.