AI receptionist for massage studios and spas in Karakol
In the evening in Karakol, people who spent the day behind the wheel or at a computer write in, wanting a massage in the next few days. The agent answers while your therapist is busy: explains how the programmes on your list differ, quotes the price and books straight away.
Hello! I’d like to give my friend a massage gift certificate. What do you have?
Hello! It can be for an amount or for a treatment. For example, a 60-minute back massage is 1,200 som, and a certificate for it is valid for three months. Which would you prefer?
The back massage. My friend’s name is Akylai, her birthday is on Saturday.
I’ve passed the request to our front desk: a certificate for a 60-minute back massage, name on the certificate: Akylai. Tomorrow before 12:00 they’ll message you to take payment and arrange when to collect it.
Thank you! And my friend can choose the time herself later?
Yes, she can message us on WhatsApp and I’ll book her in at a time that suits her. Enjoy the celebration!
When customers write in Karakol
In Karakol people usually plan a massage ahead: on Monday they ask about Saturday, and on Friday evening they try to get in for the next day. Evening hours and weekends go first.
Busiest hours: 11:00 to 13:00 and 19:00 to 22:00
Morning: “I’ve got a stiff neck, can I come in today?”
Afternoon: questions about a course of several sessions and about packages.
Evening, after work: booking for the weekend, often for two. The front desk has gone home, the agent answers at once.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! Эртең саат 18:00дө 60 мүнөттүк массажга бош убакыт бар. Сизди жазып коёюнбу?
Здравствуйте! Завтра в 18:00 есть свободное время на массаж, 60 минут. Записать вас?
What the agent takes off your hands
Books massages
Knows how long each treatment takes, books a free therapist and sends a reminder the day before. Sees the schedule in Altegio or DIKIDI, or keeps it in the built-in Solwees CRM if you have no journal.
Answers prices and packages
Answers “how much is it?” with a price from your list, not a request to call. Explains what each programme includes and how many sessions a package has, and offers a free time straight away.
Couples and gift certificates
Books a couples massage for two at the same time, takes gift certificate requests and passes them to your front desk to issue.
Hands the tricky ones to you
Whether someone can have a massage with a hernia, high blood pressure or during pregnancy is not the agent’s call. Those questions, complaints and discount requests go to your front desk with the chat, and the client knows a person will answer.
Karakol: local context
The centre of Issyk-Kul Region and the gateway to the mountains: summer treks to Altyn-Arashan and Jeti-Oguz, winter trips to the ski base.
Demand swings with the seasons, and visitors write in Russian, English and Kazakh.
A green, low-rise town of poplar-lined streets and old wooden houses.
Summer and winter bring visitors; in spring and autumn the town lives mostly on its own residents.
In summer there are many holidaymakers in Karakol, and they look for a massage straight from their guesthouse or sanatorium: “any time tonight?” The agent answers at once, in English too, and books free slots without mixing visitors up with your regulars. In winter skiers write the same way after a day at the ski base.
Areas and landmarks customers mention
the Dungan Mosque, the Holy Trinity Cathedral, the central market, the road to the ski base
- Where
- Issyk-Kul Region
- Population
- over 80,000
- Customer languages
- Russian, Kyrgyz, English
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. A client can write in Kyrgyz, Russian or English, and the agent replies in the same language. If the client switches from Russian to Kyrgyz mid-chat, the agent carries on in Kyrgyz.
Where do bookings live?
In Altegio or DIKIDI if you already keep your journal there: the agent sees when your therapists are free and books straight into it. Clients can be kept in Bitrix24, and with no system at all everything lives in the built-in Solwees CRM.
Does the agent sell gift certificates?
It explains which certificates you offer and what they cost, collects the request and passes it to your front desk to issue and take payment.
What if a client asks something the agent does not know?
The agent answers only from what you have uploaded: prices, rules, the schedule. If the answer is not there, especially on health, it does not fill the gap itself: it sends the question to your front desk along with the chat and tells the client a person will reply.
Will the agent answer tourists in English or Kazakh?
Yes. It replies in the guest’s language: English, Kazakh, Russian or Kyrgyz. In high season both locals and visitors write in Karakol, and the agent keeps every chat going at once.
How do I try it?
Sign up and connect the studio’s WhatsApp or Instagram, then add your treatments with their durations and prices. You can use it free for the first 7 days, no card, and in that time the agent will have answered real clients.
Put the agent to work in Karakol
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.