AI receptionist for massage studios and spas in Petropavl
In Petropavl a massage therapist keeps the bookings and answers WhatsApp between sessions, while the client waits. The agent takes over the chats: quotes the price, offers a free time and books.
Good evening! My friend and I would like the sauna on Sunday and then a massage. How much would that be?
Good evening! The sauna for two for 2 hours is 15,000 tenge, and a 60-minute full-body massage afterwards is 9,000 tenge per person. On Sunday it’s free from 12:00 and from 17:00. Which time shall I book?
From 17:00. Should we bring towels?
No need, towels, robes and slippers are provided. I’ve booked you both for Sunday: the sauna from 17:00, then the massage.
Great, thanks!
I’ll send a reminder on Saturday evening. Have a lovely time!
When customers write in Petropavl
In Petropavl massage is more often booked as a course, and messages ask not just the price but how often to come. Most of the chat happens on weekdays after six and on Sunday evening, when people plan their week.
Busiest hours: 11:00 to 13:00 and 18:00 to 22:00
Before work: can I come in at eight in the morning?
Asking whether there is a male therapist.
Late at night: arranging a massage for the weekend. The studio is closed, the answer comes from the agent.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Answers with a definite time and puts the booking straight into your schedule, or the built-in Solwees CRM if you have no system. Your front desk has nothing to copy over.
Runs courses
For a course it offers a fixed time, so the client sees the same therapist at the usual hours. Moving one session does not shift the rest.
Gift certificates
Answers what a certificate can be spent on, how long it is valid and whether it can be extended, if your rules cover that. A purchase request goes straight to your front desk.
Respects preferences
If a client has been to one of your therapists before, the agent offers a time with the same person rather than whoever is free first.
Passes on health questions
Contraindications, recent injuries, pregnancy: the agent does not answer those itself. The chat goes to a therapist or your front desk, and the client knows a specialist will reply.
Petropavl: local context
The centre of North Kazakhstan Region on the right bank of the Ishim and the northernmost regional centre in the country.
The city grew from the fortress of St Peter, stands on the Trans-Siberian Railway and has the Russian border close by.
Winter is long and snowy, the roads out of town close in a blizzard, and on those days many things get settled by message.
In summer the pedestrian Konstitutsii Street becomes the main place for a stroll, and at weekends people leave for their dachas and the lakes.
In Petropavl people also travel in from the districts of the region, and a trip like that is planned ahead. The agent names the free days at once, books and sends a reminder the day before so nobody makes the journey for nothing.
In winter in Petropavl people want to warm up after work, and in the cold months evening sessions and sauna slots go fastest.
Areas and landmarks customers mention
Konstitutsii Kazakhstana Street, Rabochy Posyolok, Benzostroy, the railway station
- Where
- North Kazakhstan Region
- Population
- over 220,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. If a client says hello in Kazakh and carries on in Russian, the agent keeps up with both. The language can change as often as the client likes.
Can clients choose whether a man or a woman does the massage?
Yes. Your rules can say which therapists work with whom, and the agent will only offer times with the right ones.
Can the agent book a course of several sessions?
Yes. The agent finds regular days and times, puts the sessions in the schedule and sends a reminder before each one. If a session needs moving, the client writes in the same chat.
Can people order a gift certificate through the agent?
The agent explains which certificates you offer and takes the request: programme or amount, name, date. Your front desk handles payment and hands the certificate over.
Will the agent say whether massage is OK with pain or high blood pressure?
No. The agent gives no health advice. A question like that goes to a therapist or your front desk with the chat, and the agent tells the client a specialist will reply.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Petropavl or closer to home, and books there.
How do I start?
Sign up and connect the channels your clients write on. Then add your price list and the therapists’ hours, and the agent starts answering. A week free, no card.
Put the agent to work in Petropavl
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.