AI receptionist for massage studios and spas in Semey
In Semey a massage therapist keeps the bookings and answers WhatsApp between sessions, while the client waits. The agent takes over the chats: quotes the price, offers a free time and books.
Good evening! My friend and I would like the sauna on Sunday and then a massage. How much would that be?
Good evening! The sauna for two for 2 hours is 15,000 tenge, and a 60-minute full-body massage afterwards is 9,000 tenge per person. On Sunday it’s free from 12:00 and from 17:00. Which time shall I book?
From 17:00. Should we bring towels?
No need, towels, robes and slippers are provided. I’ve booked you both for Sunday: the sauna from 17:00, then the massage.
Great, thanks!
I’ll send a reminder on Saturday evening. Have a lovely time!
When customers write in Semey
In winter it gets dark early and cold in Semey, and plenty of people want to warm up in a sauna or hammam after work. In the cold months the evening hours go first.
Busiest hours: 11:00 to 13:00 and 18:00 to 22:00
Before work: can I come in at eight in the morning?
Checking how many sessions a course has and whether they can come after work.
Late at night: arranging a massage for the weekend. The studio is closed, the answer comes from the agent.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Matches a free room and therapist to the time the client needs. If someone wants a particular therapist, it looks for a slot with that person.
Runs courses
If a client misses a session, the agent moves it to the nearest free time, so the course stays on track.
Gift certificates
Explains which certificates you offer and takes the request: which programme or amount, whose name, by what date. Your front desk handles payment and hands it over.
Respects preferences
If a woman wants a female therapist or a man asks for a male one, the agent books the right person according to your rules.
Passes on health questions
The agent does not diagnose or pick a treatment from health complaints. Messages like that go to a therapist, and the client can see the question has not been lost.
Semey: local context
The centre of Abai Region on both banks of the Irtysh, formerly Semipalatinsk.
The city of Abai and Shakarim, with the Abai and Dostoevsky house museums and the Stronger than Death memorial to the victims of nuclear tests.
The Left Bank and the centre are linked by bridges, and many people cross the Irtysh every day on their way to work or study.
The city is full of students, future doctors among them, and Kazakh is heard here more often than in other towns of the east.
In Semey people also travel in from the districts of the region, and a trip like that is planned ahead. The agent names the free days at once, books and sends a reminder the day before so nobody makes the journey for nothing.
In winter in Semey people want to warm up after work, and in the cold months evening sessions and sauna slots go fastest.
Areas and landmarks customers mention
the Left Bank, Shakarim Avenue, Polkovnichy Island, the suspension bridge, Kholodny Klyuch
- Where
- Abai Region
- Population
- over 310,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. Many people in Semey write in two languages in one message, and that is fine: the agent follows the meaning and replies in the language the client started with.
Can clients choose whether a man or a woman does the massage?
Yes, if you have both. The agent takes the wish into account when the client mentions it, or asks about it while booking, and books the right therapist.
Can the agent book a course of several sessions?
Yes. The client names the days that suit, the agent books every session the schedule already allows, and the rest can be added once the next week opens.
Can people order a gift certificate through the agent?
Yes, the agent takes the request at any hour, even the night before a holiday. Your front desk gets it with every detail and contacts the client to take payment.
Will the agent say whether massage is OK with pain or high blood pressure?
No. The agent does not judge anyone’s health or talk them out of booking. The question goes to a specialist, and the client gets a person’s answer in the same chat.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Semey or closer to home, and books there.
How do I start?
Connect WhatsApp and Instagram, upload your programmes with durations and prices, and add your therapists. The first 7 days are free, no card needed.
Put the agent to work in Semey
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.