AI receptionist for massage studios and spas in Uralsk
In Uralsk a massage therapist keeps the bookings and answers WhatsApp between sessions, while the client waits. The agent takes over the chats: quotes the price, offers a free time and books.
Hello! My back’s seized up after a long drive. Can I come in for a massage this evening?
Hello! We have 19:30 free today with Aigerim. A classic back massage, 60 minutes, is 9,000 tenge. Shall I book you in?
Yes, please. It hurts quite a lot though, is it definitely OK for me?
You’re booked for 19:30 today. I can’t decide health questions, so I’ve passed yours to the therapist: Aigerim will reply here before the session.
OK, thanks.
Get well soon! If it gets worse, just write and we’ll move it to another day.
When customers write in Uralsk
During the day messages are short: how much, and is there time today. The detailed ones come after eight in the evening: which programme suits a desk job, how many sessions are needed, can two people come together.
Busiest hours: 11:00 to 13:00 and 18:00 to 22:00
A daughter booking her mum in for a course of back massage.
Checking how many sessions a course has and whether they can come after work.
After ten: messages from people whose neck aches by the end of the day. The agent finds a time tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Ертең сағат 18:00-де арқа массажына бос уақыт бар. Сізді жазып қояйын ба?
Здравствуйте! Завтра в 18:00 есть свободный час на массаж спины. Записать вас?
What the agent takes off your hands
Books treatments
Knows how long each programme takes, from half an hour for the neck to two hours in the spa, and books sessions without overlaps. The booking is saved in your schedule or CRM.
Runs courses
If a client misses a session, the agent moves it to the nearest free time, so the course stays on track.
Gift certificates
Answers what a certificate can be spent on, how long it is valid and whether it can be extended, if your rules cover that. A purchase request goes straight to your front desk.
Respects preferences
Asks what pressure the client prefers and whether any areas are best avoided, and notes it on the booking for the therapist.
Passes on health questions
Contraindications, recent injuries, pregnancy: the agent does not answer those itself. The chat goes to a therapist or your front desk, and the client knows a specialist will reply.
Uralsk: local context
The centre of West Kazakhstan Region on the Ural and the Chagan, close to the Russian border.
The town was founded by Yaik Cossacks; it has a Pugachev house museum, and Pushkin came here to gather material on the uprising.
In summer people spend weekends by the Ural and the Chagan, on the beaches and at the dachas along the river near Melovye Gorki.
Some residents work at the gas condensate field near Aksai and come home at weekends or between rotations.
In Uralsk people also travel in from the districts of the region, and a trip like that is planned ahead. The agent names the free days at once, books and sends a reminder the day before so nobody makes the journey for nothing.
Areas and landmarks customers mention
Kureni, Stroitel, Zhuldyz, Samal, Zachagansk
- Where
- West Kazakhstan Region
- Population
- over 250,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Bitrix24
- Solwees CRM
Frequently asked questions
Will the agent answer in Kazakh?
Yes. The agent writes in the client’s language: Kazakh, Russian or English, and if someone moves from one to another, so does the agent.
Can clients choose whether a man or a woman does the massage?
Yes. If a client writes “I’d prefer a woman”, the agent only offers times with female therapists, and if none are free it says so honestly and offers another day.
Can the agent book a course of several sessions?
Yes. The client names the days that suit, the agent books every session the schedule already allows, and the rest can be added once the next week opens.
Can people order a gift certificate through the agent?
Yes, the agent takes the request at any hour, even the night before a holiday. Your front desk gets it with every detail and contacts the client to take payment.
Will the agent say whether massage is OK with pain or high blood pressure?
No, that is the therapist’s call. The agent can book the nearest time and pass the question to a specialist at the same moment, so they reply before the session.
Does it work if we have locations across the region?
Yes. Each location gets its own address, hours and staff. The agent asks where the customer would rather go, in Uralsk or closer to home, and books there.
How do I start?
You need three things: connected channels, a price list with treatment durations and your therapists’ hours. After that the agent starts answering straight away, and the first 7 days are free.
Put the agent to work in Uralsk
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.