AI receptionist for online stores in Bishkek
Shoppers in Bishkek find your store on Instagram and message in the evening: is the size in stock, what does delivery cost, can they pay on delivery. The agent answers at once, takes the order and passes it to your manager.
Hi! Do you have this dress in size M? Do you ship to Karakol?
Hello! Yes, M is in stock, the price is 3,200 som. We ship to Karakol: delivery takes 1-2 days and costs 300 som.
Can I pay on delivery?
Yes, in cash or by transfer when it arrives. Shall I place the order on this number?
Yes, under the name Jyldyz.
Done: dress, size M, delivery to Karakol, payment on delivery. I’ve passed the order to our manager, who will call in the morning to confirm the address.
When customers write in Bishkek
Most messages come in the evening, when people scroll Instagram at home, and at lunch. A shopper who gets no answer about size and price orders something similar from another store.
Busiest hours: 12:00 to 14:00 and 20:00 to 00:00
Scrolling Instagram at lunch and asking about size and price.
After work: “when will my order arrive?”
Orders placed before bed. Your manager is off, the agent takes the order and it ships in the morning.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
If a customer switches to English, the agent follows.
Саламатсызбы! M өлчөмү бар. Эртең жеткирип беребиз, алганда төлөйсүз.
Здравствуйте! Размер M есть. Доставим завтра, оплатите при получении.
What the agent takes off your hands
Answers about stock and sizes
Checks your catalogue and says whether an item is in stock, in which sizes and colours and at what price. Helps pick a size from your size chart.
Answers about delivery and payment
Quotes delivery prices and times across the city and to the regions by your rules, and explains how to pay: on delivery or by transfer.
Takes the order
Collects the item, size, name, phone and address, saves the order in Bitrix24 or amoCRM and passes it to your manager to ship. No CRM yet? Orders live in the built-in Solwees CRM.
Hands the tricky ones to your manager
Returns, exchanges, complaints and late deliveries go to your manager with the order details and a summary of the chat, so the shopper does not have to explain it all again.
Bishkek: local context
The capital and the largest service market in the country: over a million people and the toughest competition for every customer.
The city keeps growing south and east, and new residential areas get their own salons, cafes and clinics.
Life shifts to the evening: traffic and work by day, and after six people decide where to go and message businesses.
Many businesses run in two languages at once, with signs and chats in both Kyrgyz and Russian.
In Bishkek many stores have no website: products go up on Instagram and orders come in through direct messages and WhatsApp. Parcels leave the capital for the whole country, so questions about regional delivery and payment on delivery come in every day.
Areas and landmarks customers mention
Dzhal, Asanbai, Vostok-5, Yug-2, Kok-Zhar, Tunguch, Mossovet, Philharmonia
- Where
- city of national significance
- Population
- over 1 million
- Customer languages
- Russian, Kyrgyz, English
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the shopper wrote in: Kyrgyz, Russian or English. The language can change within one chat.
Where do orders live?
In Bitrix24 or amoCRM if you already use them, or in the built-in Solwees CRM. Your manager sees the whole order: item, size, address, payment method and the chat.
Can the agent tell a shopper where the order is?
The agent asks for the order number and phone and passes the question to your manager with those details, so the manager can answer without back-and-forth. It tells the buyer the answer will come from the manager.
What if a shopper asks something the agent does not know?
It does not make an answer up. It passes the question to your manager with a summary and tells the shopper a person will reply. Returns, exchanges and complaints go to the manager the same way.
Does the agent take bookings around the clock?
Yes. It answers at any hour, night included, and books against your schedule. In the morning your team sees every new request in one inbox.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect Instagram or WhatsApp, add your products, prices and delivery terms, and watch the agent answer shoppers.
Put the agent to work in Bishkek
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.