AI receptionist for online stores in Osh
Shoppers in Osh message on Instagram and WhatsApp at any hour with the same questions: is the size in stock, what does delivery cost, when will it arrive. The agent answers at once and takes orders.
Hi! Do you have this dress in size M? Do you ship to Jalal-Abad?
Hello! Yes, M is in stock, the price is 2,800 som. We ship to Jalal-Abad: delivery takes 1-2 days and costs 250 som.
Can I pay on delivery?
Yes, in cash or by transfer when it arrives. Shall I place the order on this number?
Yes, under the name Gulnur.
Done: dress, size M, delivery to Jalal-Abad, payment on delivery. I’ve passed the order to our manager, who will call in the morning to confirm the address.
When customers write in Osh
Most messages come in the evening, when people scroll Instagram at home, and at lunch. A shopper who gets no answer about size and price orders something similar from another store.
Busiest hours: 11:00 to 14:00 and 19:00 to 23:00
Scrolling Instagram at lunch and asking about size and price.
After work: “when will my order arrive?”
Orders placed before bed. Your manager is off, the agent takes the order and it ships in the morning.
Answers in Kyrgyz and Russian
The agent replies in the language the customer wrote in and does not switch unless asked. Here is the same reply in both.
In the south customers also write in Uzbek, and the agent answers in Uzbek too.
Саламатсызбы! M өлчөмү бар. Эртең жеткирип беребиз, алганда төлөйсүз.
Здравствуйте! Размер M есть. Доставим завтра, оплатите при получении.
What the agent takes off your hands
Answers about stock and sizes
Checks your catalogue and says whether an item is in stock, in which sizes and colours and at what price. Helps pick a size from your size chart.
Answers about delivery and payment
Quotes delivery prices and times across the city and to the regions by your rules, and explains how to pay: on delivery or by transfer.
Takes the order
Collects the item, size, name, phone and address, saves the order in Bitrix24 or amoCRM and passes it to your manager to ship. No CRM yet? Orders live in the built-in Solwees CRM.
Hands the tricky ones to your manager
Returns, exchanges, complaints and late deliveries go to your manager with the order details and a summary of the chat, so the shopper does not have to explain it all again.
Osh: local context
The second city of the country and the capital of the south, with over 300,000 people.
Customers write in Kyrgyz, Uzbek and Russian, often switching language in the same conversation.
Osh starts early: the bazaar opens at dawn, and messages pick up again towards the evening.
People come from nearby districts to shop and for services, so many customers write ahead before the trip.
In Osh stores ship orders all over the south: to Jalal-Abad, Batken and the districts of Osh Region. Questions about delivery times and payment never stop, and the agent answers in whichever language the shopper wrote in.
Areas and landmarks customers mention
Jayma Bazaar, Sulaiman-Too, Kurmanjan Datka Street, Lenin Street
- Where
- city of national significance
- Population
- over 300,000
- Customer languages
- Kyrgyz, Uzbek, Russian
- Where they write
- Instagram and WhatsApp
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Kyrgyz?
Yes. It replies in the language the shopper wrote in: Kyrgyz, Uzbek, Russian or English. The language can change within one chat.
Where do orders live?
In Bitrix24 or amoCRM if you already use them, or in the built-in Solwees CRM. Your manager sees the whole order: item, size, address, payment method and the chat.
Can the agent tell a shopper where the order is?
The agent asks for the order number and phone and passes the question to your manager with those details, so the manager can answer without back-and-forth. It tells the buyer the answer will come from the manager.
What if a shopper asks something the agent does not know?
It does not make an answer up. It passes the question to your manager with a summary and tells the shopper a person will reply. Returns, exchanges and complaints go to the manager the same way.
Will it answer people coming to Osh from the districts?
Yes. Many write ahead, before the trip into town. The agent answers at once, finds a convenient day and sends a reminder the day before so the trip is not wasted.
How do I try it?
Sign-up takes a few minutes and the first 7 days are free, no card. Connect Instagram or WhatsApp, add your products, prices and delivery terms, and watch the agent answer shoppers.
Put the agent to work in Osh
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.