AI receptionist for online stores in Samarkand
In Samarkand an online store is often run by two or three people: one answers shoppers, another packs and ships the orders. The agent takes over the chats: it answers about stock and delivery in town and across the region and passes finished orders on for packing.
Hello! Is the 12-litre cast-iron kazan from your channel still available? Do you deliver around the region?
Hello! Yes, it is, the price is 380,000 sum. We deliver around the region in 1-2 days, delivery is 30,000 sum, and you can pay when it arrives.
Does it come with a lid?
Yes, the lid is included. Shall I place the order? Please send your name and address with a landmark, and share your contact.
Yulduz, Urgut, 17 Navoi Street, near the college. I’ve shared my contact.
Done: the 12-litre kazan, delivery to Urgut, payment on delivery. The order is with our manager, who will send it tomorrow and message you.
When customers write in Samarkand
During the day people ask whether a size is in stock and what delivery costs; in the evening they place the order, often by voice. In Ramadan the evening peak moves later, to the hours after iftar. The agent answers at any hour, and by morning the orders are waiting for your manager.
Busiest hours: 12:00 to 14:00 and 20:00 to 23:00
Lunch break: screenshots from the channel arrive with the question “how much?”.
On the way home: will delivery make it before the weekend?
Late in the evening someone asks about an item from the channel and delivery to their district. The agent answers from your catalogue and takes the order, and in the morning your manager ships it.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
Many people here speak Tajik at home, and the agent answers in Tajik too.
Assalomu alaykum, Nilufar! 38-oʻlcham bor. Shahar ichida ertaga yetkazib beramiz, buyurtmani olganingizda kuryerga toʻlaysiz.
Нилуфар, здравствуйте! 38 размер есть. По городу доставим завтра, оплатите курьеру при получении.
What the agent takes off your hands
Answers about products from your catalogue
Sizes, colours, materials, what comes in the box: the agent answers from your catalogue and descriptions. If an item is out of stock, it says so plainly and suggests what is available.
Understands voice messages
Many shoppers do not type, they dictate: “is that suit available in black?”. The agent understands Telegram voice messages and replies in text, so no question gets lost.
Explains delivery and payment
What delivery costs in town and to the regions, how many days it takes, whether the courier can take payment: the agent answers by your rules and never promises what you do not do.
Takes the order
Collects the item, size, name, phone and address with a landmark, saves the order in your CRM or the built-in Solwees CRM and passes it to your manager for packing.
Hands the rest to your manager
Returns, exchanges, complaints and “where is my order?” questions go to your manager with the order number and a summary of the chat. The shopper does not have to explain it all again, and the manager can answer to the point.
Samarkand: local context
The centre of Samarkand Region and one of the oldest cities in Central Asia, famous since the days of the Silk Road.
The Registan, Gur-e-Amir and Shah-i-Zinda are part of a UNESCO World Heritage Site.
The city splits into the old part, with its mahallas around the Registan, and the newer part along the shady University Boulevard, always full of students.
For locals the morning starts at the Siab Bazaar, where they go for bread, fruit and news, and in the evening life moves back to the mahalla.
In Samarkand stores ship orders across the region and to the neighbouring ones, and shoppers write in Uzbek, Tajik and Russian, sometimes within one message. The agent answers in the shopper’s language and takes the order down so that your manager has nothing to ask again.
Before weddings, and autumn is full of them, people ask about tableware, textiles and gifts for relatives. The agent answers from your catalogue and gives delivery times straight away, so the shopper gets everything in time for the celebration.
Areas and landmarks customers mention
the Registan, Siab Bazaar, University Boulevard, the railway station, Mikrorayon, Sattepo
- Where
- Samarkand Region
- Population
- over 550,000
- Customer languages
- Uzbek, Tajik, Russian, English
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent answers in the shopper’s language: Uzbek, Tajik, Russian or English. If a shopper starts in Russian and carries on in Uzbek, the agent carries on the same way.
Shoppers message us after posts in our Telegram channel. Will the agent answer them?
Yes. The agent answers on Telegram, where shoppers write after a post, and on Instagram and WhatsApp too. All the chats are gathered in one inbox, and your manager can see every one.
Can the agent tell a shopper where their order is?
The agent cannot see order status itself. It asks for the order number and phone, passes the question to your manager with those details and tells the shopper honestly that the answer will come from the manager.
Where do orders end up?
In your CRM if you have one, and if not, in the built-in Solwees CRM. The order keeps everything the shopper said: the item and size, the address with a landmark, how they want to pay, and the chat itself.
What if a shopper wants to return something?
The agent explains your returns and exchange rules if they are in your materials, and hands the return itself to your manager with the order number and a summary. The decision stays with you.
How do I try it?
Connect your store’s Telegram or Instagram and upload your catalogue with prices and your delivery terms. It is free for 7 days with no card, and you will see straight away how the agent answers your shoppers.
Put the agent to work in Samarkand
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.