AI receptionist for online stores in Tashkent
A shopper in Tashkent sees a post in the channel and writes “how much?” or records a voice message. If the answer comes an hour later, they have already bought from the shop next door. The agent answers for your manager on Telegram and Instagram: stock, price, delivery, the order.
Voice message, 0:14
Hello! I’ve listened to your message: you’re asking about the white trainers from yesterday’s post in size 38. They’re in stock at 420,000 sum. We can deliver in town tomorrow, and delivery is 25,000 sum.
Can I pay the courier by card?
Yes, you can pay the courier by card or in cash when it arrives. Shall I place the order? Please send your name and address and share your contact.
Dilbar, Chilanzar, block 12, building 5, flat 18. I’ve shared my contact.
Done: trainers, size 38, delivery tomorrow, payment to the courier. I’ve passed the order to our manager, who will confirm the delivery time in the morning.
When customers write in Tashkent
During the day people ask whether a size is in stock and what delivery costs; in the evening they place the order, often by voice. In Ramadan the evening peak moves later, to the hours after iftar. The agent answers at any hour, and by morning the orders are waiting for your manager.
Busiest hours: 12:00 to 14:00 and 20:00 to 00:00
Lunchtime: scrolling the channel and asking about size and colour.
On the way home: will delivery make it before the weekend?
Towards midnight a voice message arrives with an order. The agent understands it, checks the address and leaves the order for your manager in the morning.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Lobar! 38-oʻlcham bor. Shahar ichida ertaga yetkazib beramiz, buyurtmani olganingizda kuryerga toʻlaysiz.
Лобар, здравствуйте! 38 размер есть. По городу доставим завтра, оплатите курьеру при получении.
What the agent takes off your hands
Answers about products from your catalogue
Sizes, colours, materials, what comes in the box: the agent answers from your catalogue and descriptions. If an item is out of stock, it says so plainly and suggests what is available.
Understands voice messages
Many shoppers do not type, they dictate: “is that suit available in black?”. The agent understands Telegram voice messages and replies in text, so no question gets lost.
Explains delivery and payment
What delivery costs in town and to the regions, how many days it takes, whether the courier can take payment: the agent answers by your rules and never promises what you do not do.
Takes the order
Collects the item, size, name, phone and address with a landmark, saves the order in your CRM or the built-in Solwees CRM and passes it to your manager for packing.
Hands the rest to your manager
Returns, exchanges, complaints and “where is my order?” questions go to your manager with the order number and a summary of the chat. The shopper does not have to explain it all again, and the manager can answer to the point.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
In Tashkent many stores live on Telegram: a channel for new arrivals, private messages for orders, sometimes a catalogue bot. A shopper sees a post, writes “how much?” and expects an answer right away, and if none comes, scrolls on.
Orders leave the capital for the whole country, and people ask about regional delivery every day: how long to Namangan, can I pay on delivery in Termez. The agent answers by your terms for each destination and puts the order together for your manager.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. The agent answers in the shopper’s language: Uzbek, Russian or English. If a shopper starts in Russian and carries on in Uzbek, the agent carries on the same way.
Shoppers message us after posts in our Telegram channel. Will the agent answer them?
Yes. The agent answers on Telegram, where shoppers write after a post, and on Instagram and WhatsApp too. All the chats are gathered in one inbox, and your manager can see every one.
Can the agent tell a shopper where their order is?
The agent cannot see order status itself. It asks for the order number and phone, passes the question to your manager with those details and tells the shopper honestly that the answer will come from the manager.
Where do orders end up?
In your CRM if you have one, and if not, in the built-in Solwees CRM. The order keeps everything the shopper said: the item and size, the address with a landmark, how they want to pay, and the chat itself.
What if a shopper wants to return something?
The agent explains your returns and exchange rules if they are in your materials, and hands the return itself to your manager with the order number and a summary. The decision stays with you.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: tells them about stock, price and delivery and takes the order.
How do I try it?
Connect your store’s Telegram or Instagram and upload your catalogue with prices and your delivery terms. It is free for 7 days with no card, and you will see straight away how the agent answers your shoppers.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.