AI receptionist for pet groomers in Almaty
In Almaty owners choose a groomer by the photos of their work on Instagram and book on WhatsApp, usually in the evening after the walk. The agent answers for your front desk: asks the breed and weight, quotes the price and books straight away.
Hello! How much is a teddy-bear cut for a Pomeranian?
Hello! Could you tell me how much he weighs and when he was last groomed? The price and the time depend on that.
About three kilos, last groomed in spring.
A full groom for a dog up to 5 kg is 12,000 tenge: bath, dry, teddy-bear cut, nails and ears. It takes about two and a half hours. On Saturday we have 10:00 and 14:00 with Meruert. Which time suits you?
10:00, please.
Booked for Saturday at 10:00 with Meruert. Please bring the vet passport, and I’ll remind you the day before.
When customers write in Almaty
Owners write from the walk: early in the morning before work and late in the evening, once the dog has been out and the house is quiet. In spring, with the shedding, and before summer there are noticeably more bookings.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Before work: can I leave the dog for the day and collect it in the evening?
Checking whether you take cats and whether the vet passport is needed.
Evening: how long a groom takes and whether the dog can be collected before six.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сенбі күні сағат 11:00-де грумер Меруерт бос. Итіңізді жазып қояйын ба?
Здравствуйте! В субботу в 11:00 у грумера Меруерт есть свободное время. Записать вашу собаку?
What the agent takes off your hands
Books by breed and size
Books into wherever you keep your schedule, or the built-in Solwees CRM if you have no system. The groomer has nothing to copy over from a phone.
Quotes a price for the pet
Never answers “it depends on the dog”: it asks two or three questions about breed, weight and coat and gives the price from your list.
Reminds about vaccinations
If your rules require vaccinations, the agent says so when booking and reminds the owner to bring the vet passport the day before.
Reschedules without calls
Cancelling or moving takes one message. The groomer sees the change in the schedule and does not wait for a dog that is not coming.
Passes tricky cases to the groomer
Questions about health, sedation or a muzzle are not the agent’s to settle. The groomer gets the whole chat and answers the owner in the same thread.
Almaty: local context
The largest city and main business centre of Kazakhstan; it was the capital until the government moved to Astana and is still called the southern capital.
The city lies at the foot of the Trans-Ili Alatau, and Medeu, Shymbulak and Big Almaty Lake are a short drive away.
Mornings and evenings the main avenues are jammed, and many people book straight from the car or the bus.
At weekends people head for the mountains and their dachas, so convenient Saturday slots are usually gone by midweek.
In Almaty there are plenty of groomers, and an owner writes to several at once. They book with whoever first gives a price for the breed and offers a time.
Areas and landmarks customers mention
Bostandyk District, Samal-2, Orbita-1, Koktem-1, Aksai-4, Mamyr-4, the Green Bazaar, Kok-Tobe
- Where
- city of national significance
- Population
- over 2 million
- Customer languages
- Russian, Kazakh, English
- Where they write
- WhatsApp, Instagram and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Solwees CRM
Frequently asked questions
Will the agent answer an owner in Kazakh?
Yes. The owner chooses the language and the agent sticks to it: a chat that starts in Kazakh stays in Kazakh until the owner moves to Russian.
Will the agent quote a price for a particular breed?
Yes. The agent asks the breed, weight and coat condition and gives the price from your list. If the cut is unusual, the question goes to the groomer.
Will the agent ask about vaccinations and the vet passport?
If your rules say so, yes: it tells the owner which vaccinations are needed and reminds them to bring the vet passport the day before. Questions about a pet’s health come to you.
What if a dog bites or is very frightened?
Bookings like that go to the groomer with the chat history. The owner can see the groomer has the question and gets the answer in the same chat.
Can a groomer come to the owner’s home?
The agent follows your rules. Home-visit requests can go to the groomer to confirm, while salon bookings the agent makes itself.
How many chats can the agent handle at once?
As many as come in. In the evening dozens of customers write in Almaty at once, and each gets an answer straight away rather than waiting in a queue. If a person is needed, the agent hands the chat over with its history.
How do I start?
Connect the channels owners write on and fill in your price list: prices for small, medium and large dogs and for cats. The first 7 days are free, no card needed.
Put the agent to work in Almaty
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.