AI receptionist for pet groomers in Astana
While a groomer in Astana is drying one dog, messages about the next ones are already arriving in DMs and on WhatsApp. The agent takes over the chats: checks the size and coat, quotes your price list, books and sends a reminder.
Hello! My husky is shedding like mad and I want him shaved for the summer. Can you do it?
Hello! Our groomers don’t shave huskies, that’s the salon’s rule. Instead we do an undercoat deshed with a bath: there’s far less hair around the house afterwards. How much does your dog weigh?
About 25 kg.
A deshed with a bath for a dog of 20-30 kg is 20,000 tenge and takes about three hours. Thursday is free from 09:00 with Balnur. Shall I book it?
Yes, 9 in the morning, please.
Booked for Thursday at 09:00. Please walk your dog before the visit, and I’ll remind you the day before.
When customers write in Astana
In Astana owners choose a groomer by day from Instagram photos and book in the evening, after the walk. Saturday fills first, so people write about the weekend from Wednesday on.
Busiest hours: 08:00 to 11:00 and 19:00 to 23:00
Asking about a free slot on Saturday morning.
Midday: looking at photos of your work and comparing prices.
Late in the evening: choosing a weekend time. The salon is closed, the agent answers and books.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Сенбі күні сағат 11:00-де грумер Балнұр бос. Итіңізді жазып қояйын ба?
Здравствуйте! В субботу в 11:00 у грумера Балнур есть свободное время. Записать вашу собаку?
What the agent takes off your hands
Books by breed and size
Asks the breed, weight and coat condition and books the right amount of time: bathing a Yorkie and deshedding a Central Asian Shepherd keep the table busy for very different lengths of time. The booking shows in your schedule at once.
Quotes a price for the pet
Knows your separate prices for cats, puppies, large breeds and express deshedding and names the one that fits this particular pet.
Reminds about vaccinations
If your rules require vaccinations, the agent says so when booking and reminds the owner to bring the vet passport the day before.
Reschedules without calls
Cancelling or moving takes one message. The groomer sees the change in the schedule and does not wait for a dog that is not coming.
Passes tricky cases to the groomer
A dog that bites, has just had surgery or is very old: the agent does not decide cases like these itself and passes them to the groomer with the chat history.
Astana: local context
The capital of Kazakhstan on the Yesil river, which splits the city into the old Right Bank and the new Left Bank, home to Baiterek and the government buildings.
Since the capital moved here the city has spread out, and the Left Bank has been built almost from scratch: ministries, boulevards, residential complexes.
The city is full of ministries and offices, and people sort out personal errands in the lunch break or straight after work.
In winter the frost and wind cut every walk short, so people agree an exact time to avoid waiting outside.
In Astana dogs wear overalls for winter walks, and the coat underneath mats quickly. By spring owners book deshedding and cuts well ahead, and they need an answer at once.
Areas and landmarks customers mention
the Left Bank, the Right Bank, Mangilik El Avenue, Turan Avenue, Respublika Avenue, Kenesary Street, Koktal, Baiterek
- Where
- the capital
- Population
- over 1.5 million
- Customer languages
- Kazakh, Russian, English
- Where they write
- WhatsApp, Instagram and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Solwees CRM
Frequently asked questions
Will the agent answer an owner in Kazakh?
Yes. If an owner mixes Kazakh and Russian, the agent follows all of it and carries on in whichever language suits the owner.
Will the agent quote a price for a particular breed?
Yes, from your price list. For large breeds and difficult coats the agent gives a “from” price, and the groomer confirms the exact figure.
Will the agent ask about vaccinations and the vet passport?
Yes, if you set it up that way. If that is your rule, the agent will not book a puppy without the right vaccinations and will explain why to the owner.
What if a dog bites or is very frightened?
Bookings like that go to the groomer with the chat history. The owner can see the groomer has the question and gets the answer in the same chat.
Can a groomer come to the owner’s home?
The agent follows your rules. Home-visit requests can go to the groomer to confirm, while salon bookings the agent makes itself.
Does the agent answer late in the evening and at weekends?
Yes. In Astana many people write after work and at weekends, when offices are closed. The agent answers at any hour and books against your schedule, and in the morning your team sees every new booking.
How do I start?
Sign-up, connecting WhatsApp and Instagram, and a price list with your groomers: an evening is usually enough for all of it. A week free, no card.
Put the agent to work in Astana
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.