AI receptionist for pet groomers in Tashkent
In Tashkent owners choose a groomer by the photos of their work on Instagram and arrange the visit on Telegram, often by voice message. The agent handles those chats itself: checks the breed and weight, quotes the price, offers a free hour and books.
Hello! We have a Maltipoo, 4 kg. We’d like a shorter cut for the summer, it’s hot. How much is it?
Hello! For a dog up to 7 kg there is a full groom for 250,000 sum: bath, dry, haircut, ears and nails, about two hours in all. The nearest times are Thursday at 10:00 or Saturday at 09:00. We’ll also need the vet passport with vaccinations. When suits you?
Saturday at 9, before it gets hot.
Booked for Saturday at 09:00: a full groom with a summer cut, with Yulduz. I’ll send a reminder on Friday evening.
Thanks! Should we walk the dog before the groom?
Yes, we ask owners to walk the dog before the visit. See you on Saturday!
When customers write in Tashkent
People write from their walks: early in the morning and late in the evening, and in summer, when days are close to forty degrees, especially late. In spring, before the heat, many want their dog clipped short, and May and June fill up fast.
Busiest hours: 07:00 to 10:00 and 20:00 to 23:00
From an early walk, before the heat: any time this week?
Afternoon: cat owners checking whether you do a lion cut.
Late-night voice messages: the dog is all matted, when can we come?
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Shanba kuni soat 09:00 da gruming uchun boʻsh vaqt bor, taxminan ikki soat. Itingizni yozib qoʻyaymi?
Здравствуйте! В субботу в 09:00 есть время на груминг, около двух часов. Записать вашу собаку?
What the agent takes off your hands
Books by breed and size
Checks what dog it is and how much it weighs and picks the booking length from your price list. It will not put a big dog into a slot meant for a small one.
Answers on prices and preparation
Quotes the price by the pet’s size and lists what a full groom includes. It mentions vaccinations and the vet passport by your rules, in advance rather than at the door.
Cats too
Books cats too: checks the breed, coat length and temperament and puts them with the groomer who handles cats. A lion cut is never mixed up with a simple bath.
Every channel in one inbox
Instagram, Telegram and WhatsApp sit in one inbox, and each owner’s history is in view: which dog, when it last came, what was done.
Hands the tricky ones to you
If an owner is unhappy with a cut or asks for a discount, the agent does not argue: it calls in your front desk, who see the whole chat.
Tashkent: local context
The capital of the country and the largest city in Central Asia, with over 3 million people.
The country’s business and transport hub, with the first metro in Central Asia.
Telegram replaced the phone call here long ago: people ask the price, check the address and move a visit there, often from a traffic jam or from work.
In summer the daytime heat pushes life into the evening: after sunset people head out to parks, cafes and salons, and chats only quieten down at night.
In Tashkent summer days get close to forty degrees, and dogs with thick coats struggle. Before the heat owners want their pets clipped shorter, and in spring the groomer’s diary is fuller than usual.
In the heat dogs are walked before eight in the morning and after nine at night, and messages to the groomer come at the same hours. The agent answers at once, even when the salon is already empty.
Areas and landmarks customers mention
Chilanzar, Yunusabad, Sergeli, Karakamysh, TTZ, Beshagach, Chorsu, Alay Bazaar
- Where
- the capital
- Population
- over 3 million
- Customer languages
- Uzbek, Russian, English
- Where they write
- Instagram and Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
Altegio
DIKIDI- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. An owner can write in Uzbek, Russian or English, and the answer comes in the same language, with the price for their breed.
Will the agent ask about vaccinations?
Whether to require the vet passport and which vaccinations are needed is your call, and the agent simply follows the rules. Anything about how a dog is doing after an illness goes to the groomer.
Does the agent book cats?
Yes. Cat services and prices are set up separately, along with the groomer who handles cats, and the agent books cats only with that groomer.
What if a pet is aggressive or very old?
The agent does not book those without you. It tells the owner it will check with the groomer, and you get an alert on Telegram with the chat.
Where are bookings kept?
In your booking journal, if you have one: the agent sees the groomers’ free hours and books into it. If not, bookings, owners and their pets are kept in the built-in CRM.
Does the agent understand Telegram voice messages?
Yes. In Tashkent many people talk rather than type. The agent understands a Telegram voice message and answers in text: quotes the price, offers a free time and books.
How do I try it?
Sign up, connect the salon’s Instagram or Telegram and add prices by dog size. The first 7 days are free with no card, and you will see the agent handle real chats.
Put the agent to work in Tashkent
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.