AI receptionist for plumbers in Aktobe
In Aktobe people write to the plumber on WhatsApp in the morning, in the evening and at weekends, while he is under someone else’s sink. The agent answers at once: it finds out what is leaking or blocked, asks for a photo, quotes the call-out price and books a free slot.
Good evening! The water heater in the bathroom is leaking from underneath, there’s a puddle on the floor.
Good evening! Please unplug it and close the cold water supply to it. Send a photo of the heater from below and your address.
Done. Photo sent, the address is 14 Baitursynov Street, flat 23.
Thank you, the plumber already has the photo. The call-out starts at 4,000 tenge, and he will say on site whether it needs a repair or a replacement. Askhat is free tomorrow at 9:30 or 18:00. Which suits you?
Tomorrow at 18:00.
Booked: tomorrow at 18:00 with Askhat. I’ll send a reminder during the day.
When customers write in Aktobe
In the morning in Aktobe messages come from people who have found the water off or leaking, in the evening from those who came home to a puddle on the floor. During the day they ask about planned work: a new mixer tap, a water heater, moving a basin.
Busiest hours: 07:00 to 10:00 and 18:00 to 21:00
Morning, a café manager writes: the kitchen mixer tap is leaking. The agent books the plumber before opening time.
In autumn, a request to insulate the pipes in the yard before the cold. The agent finds a free day this week.
The water heater is leaking. The agent asks for it to be unplugged and the water shut off, and books a plumber for tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
Words like “leaking into the flat below”, “burst” or “the pipe has split” tell the agent it is an emergency: it asks for the main valve to be closed and calls the on-call plumber that same minute. Everything else goes into the schedule without a rush.
Collects the address, photos and details
Asks what is leaking and where, since when, whether it is a flat or a private house, and asks for a photo. In a block of flats it takes the floor and flat number, in a street of houses a landmark. The plumber arrives with the right parts.
Books and reminds
Offers your plumbers’ free time, books the visit, confirms it and sends a reminder the day before. Moving or cancelling happens in the same chat, and the slot is freed for another customer at once.
The call-out price, no promises
Quotes the call-out and job prices as “from” prices, if your list has them. The plumber sets the final price on site, and the agent says exactly that without promising more.
Knows private houses
Asks whether the house has its own borehole or pump and where the pipes run. If the house is out of town, the agent books the visit on the days you keep for such trips.
Aktobe: local context
The centre of Aktobe Region and the largest city in the west of the country, on the banks of the Ilek.
It grew from the Ak-Tobe military post and is known today for its ferroalloy and chrome chemicals plants, while oil and gas are produced across the region.
The city keeps growing to the west and east, and people in the new quarters look for salons, clinics and tradespeople close to home.
Winter brings blizzards and summer brings dust storms, and in that weather people would rather arrange things by message than set off on the off chance.
Winters in Aktobe are windy and frosty and summers hot, so private houses have their yard pipes checked twice a year. The agent books these checks ahead, and passes a sudden leak to the plumber at once.
Areas and landmarks customers mention
the Old Town, Zhilgorodok, 11th Microdistrict, Batys-2, Nur-Aktobe, Abilkaiyr Khan Avenue
- Where
- Aktobe Region
- Population
- over 580,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh. Will the agent reply?
Yes, the reply comes in the language of the message: the agent works in Kazakh, Russian and English. Mixed messages, half in Russian and half in Kazakh, are no problem either.
How does the agent handle an emergency?
First it asks for the water to be shut off at the main valve, then takes the address, the floor or a landmark and passes the request to the on-call plumber that same minute. It gives no other repair advice.
Does the agent quote a repair price?
No, the plumber prices the repair after looking at it. The agent says what the call-out costs and makes it clear that the rest will be settled on site.
Where can we see the requests?
In your CRM, or in the built-in Solwees CRM if you have none. Each request has the address, photos, a description and the chat, and the visit sits in the plumber’s schedule.
What does the agent say if the water goes off in a frost?
It asks the customer not to thaw pipes with an open flame, takes the address and a description and books the earliest slot. If something is already leaking, it first asks for the water to be shut off.
Does it work if we have locations across the region?
Yes. Each location gets its own technicians and service area. The agent asks for the customer’s address and books a visit from the nearest one.
How do we get started?
Sign up and connect your work WhatsApp number. The first week is free, no card needed, and the agent starts answering customers the same day.
Put the agent to work in Aktobe
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.