AI receptionist for plumbers in Denov
In Denov a plumber is found by word of mouth, and new customers write to him on Telegram while he is busy on another job. The agent answers them at once: it understands the voice message, asks where the leak is and names a time when the plumber can come.
Voice message, 0:19
Hello! I’ve listened to your message: a pipe under the bath is leaking and the neighbours downstairs have already come up. If you can, please close the main water valve to the flat and send a photo of where it is leaking.
Closed it. Photo sent. 12 Mustaqillik Street, flat 8, second floor.
Thank you, I’ve added the photo to your request. A leak into the flat below can’t wait, so I’ve passed it to the on-call plumber. Otabek will message you here and say what time he’ll be there.
OK. How much is the call-out?
The call-out starts at 60,000 sum, and the plumber will price the work on site once he sees what is wrong. If it gets worse, write here at any time.
When customers write in Denov
In a small town there is often just one plumber, and people write to him directly: early in the morning, while he is still at home, and in the evening after work. During the day he is out on jobs, and without the agent the messages would sit there until night.
Busiest hours: 06:00 to 09:00 and 18:00 to 21:00
Before work: the toilet cistern will not stop filling. The agent quotes the call-out price and books a slot over the lunch break.
At lunch: how much to connect a water heater, and when is a plumber free? The agent answers from your price list.
Evening, and the neighbours from downstairs are at the door: water is dripping from their ceiling. The customer sends a voice message; the agent asks them to shut off the water and passes the request straight to the on-call plumber.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Lobar! Usta bugun soat 20:00 da keladi. U yetib kelguncha, iltimos, suvni ochmang.
Лобар, здравствуйте! Мастер будет у вас сегодня в 20:00. Пока он не приехал, пожалуйста, не открывайте воду.
What the agent takes off your hands
Finds out how urgent it is first
A puddle from a flexible hose and water coming through the neighbours’ ceiling look alike in a chat, but they cannot wait the same amount of time. The agent asks for details, passes only what cannot wait to the on-call plumber and books the rest for a day that suits the customer.
Understands voice messages and photos
A customer can describe the problem in a voice message and send a photo. The agent understands the voice message, replies in text and adds the photo to the request, so the plumber knows in advance what to bring.
Books and reminds
Confirms the booking at once, in the same chat, and sends a reminder before the visit. If the customer needs a different time, they write in the same chat and the agent finds a new slot.
“From” prices only
What a repair will cost only becomes clear on site, and the agent tells the customer so. In advance it quotes only what is in your price list, as a “from” price.
Asks for a landmark
Addresses in a mahalla are often explained by a landmark, and the agent asks for one in every request, along with the floor or flat number. The plumber does not waste time searching and arrives at the booked hour.
Denov: local context
The second-largest town of Surkhandarya Region, in the Surkhandarya valley by the Hissar range.
The ancient site of Dalverzin Tepe is nearby, and the old Sayyid Atalik madrasa stands in the town.
The valley around the town is warm and fertile, and in season many people are out in the orchards and fields from early morning, leaving errands for the evening.
People from the villages of the north of the region come here to shop and see doctors, and the town is busiest on bazaar days.
In Denov almost everyone lives in a private house, and directions are given by landmarks: the mosque, the school, the shop. The agent checks the street and the landmark, answers in Uzbek or Russian and hands the plumber a finished request.
Areas and landmarks customers mention
Yangi Bozor, the Sayyid Atalik Madrasa, Rashidov Street
- Where
- Surkhandarya Region
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes, in Uzbek and in Russian, and in English when needed. The agent takes the language from the customer’s message, so nobody has to choose it.
Can a customer just send a voice message?
Yes, it is even quicker. The agent understands the voice message, replies in text and puts a short summary in the request, so the plumber does not have to listen to the recording himself.
What does the agent do if water is going through to the neighbours?
A request like that does not join the queue. The agent asks the customer to shut off the water, collects the address and photos and hands it all straight to the on-call plumber. You decide who receives urgent requests.
Will the agent tell customers what the repair will cost?
In advance the agent quotes only what is in your price list, and always as a “from” price. The total depends on what the plumber finds on site, and the agent explains exactly that to the customer.
Where are requests saved?
Wherever you already keep your customers. If you have no such system, everything is stored in the built-in Solwees CRM, and the visits show up in your plumbers’ calendar.
Does it suit a business with just a couple of people?
Yes. In Denov the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I get started?
Connect Telegram, and WhatsApp if you like, and upload your price list. The first 7 days are free, no card is needed, and the agent starts answering customers the same day.
Put the agent to work in Denov
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.