AI receptionist for plumbers in Ekibastuz
In Ekibastuz people write to the plumber on WhatsApp in the morning, in the evening and at weekends, while he is under someone else’s sink. The agent answers at once: it finds out what is leaking or blocked, asks for a photo, quotes the call-out price and books a free slot.
Hello! The kitchen sink hasn’t drained for two days, and the plunger doesn’t help.
Hello! Is it a flat or a private house? And could you send the address, please.
A flat on the third floor, address: 8 Abai Street, flat 12.
Thank you. The call-out starts at 4,000 tenge, and the plumber will price the clearing on site. I can book you today at 19:30 or tomorrow at 8:30.
Today at 19:30, please.
You’re booked for today at 19:30 with Daniyar. I’ll send a reminder an hour before.
When customers write in Ekibastuz
Winter in Ekibastuz is long, and from December to February many plumbing requests come down to the frost: a pipe frozen in the yard, no water in the house, a burst tap in an unheated outbuilding. These messages arrive early in the morning, when the owners find the water gone.
Busiest hours: 06:00 to 09:00 and 18:00 to 21:00
After a frosty night: no water in the summer kitchen. The agent books the nearest free slot.
Morning, a café manager writes: the kitchen mixer tap is leaking. The agent books the plumber before opening time.
Water is standing in the kitchen sink. The agent checks whether it is a flat or a house and finds a plumber for the same evening.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
If water is reaching the neighbours or a pipe has burst, the agent first asks for the water to be shut off and passes the request straight to the on-call plumber. A dripping tap or a slow drain is calmly booked for a convenient time.
Collects the address, photos and details
From a photo the plumber can tell in advance which fittings, hoses or trap he will need, so the agent asks for a picture in every request. The address, the floor or a landmark and the customer’s description go in too.
Books and reminds
Sees your plumbers’ schedule and never books two visits into one slot. The request with photos and the chat is saved in your CRM or the built-in Solwees CRM, and the customer gets a confirmation and a reminder.
The call-out price, no promises
Asked about price, it answers with the call-out charge from your list. What the job itself costs is up to the plumber once he sees the pipes, and the customer knows this before the visit.
Knows private houses
In a private house requests are about the pump, the borehole, the water heater or pipes in the yard. The agent finds out what exactly, where it is and how to get there, so the plumber wastes no time looking.
Ekibastuz: local context
A town of coal miners and power engineers in Pavlodar Region, at the heart of the Ekibastuz coal basin.
Huge open-pit coal mines and power stations surround the town, and one of them has the tallest chimney in the world.
The pits and power stations run around the clock, so there is always someone going on shift or coming off it.
For big purchases and rarer specialists people go to Pavlodar, but haircuts, manicures and repairs they are used to finding in town.
In the five-storey blocks in Ekibastuz the risers and valves are often older than the tenants, and one leak affects several flats. The agent asks for the water to be shut off, takes the floor and flat number and passes urgent cases to the plumber at once.
Areas and landmarks customers mention
Mashkhur Zhusup Street, Kunaev Avenue, Solnechny, the Bogatyr pit
- Where
- Pavlodar Region
- Population
- over 120,000
- Customer languages
- Russian, Kazakh
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh. Will the agent reply?
Yes. The agent writes in Kazakh, Russian and English and replies in the language the customer chose. If someone starts in Russian and carries on in Kazakh, the agent follows.
How does the agent handle an emergency?
First it asks for the water to be shut off at the main valve, then takes the address, the floor or a landmark and passes the request to the on-call plumber that same minute. It gives no other repair advice.
Does the agent quote a repair price?
Only the call-out and job prices as “from” prices, if your list has them. The plumber gives the exact price on site, once he sees what has broken.
Where can we see the requests?
Wherever you keep customers now, or in the built-in Solwees CRM. The plumber opens a request and sees everything: what happened, where to go and when he is expected.
What does the agent say if the water goes off in a frost?
It asks the customer not to thaw pipes with an open flame, takes the address and a description and books the earliest slot. If something is already leaking, it first asks for the water to be shut off.
Can people call out a technician after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a visit time when someone will be home, early mornings and weekends included.
How do we get started?
Sign up and connect your work WhatsApp number. The first week is free, no card needed, and the agent starts answering customers the same day.
Put the agent to work in Ekibastuz
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.