AI receptionist for plumbers in Gulistan
When the pressure drops in a private house in Gulistan or the sink starts leaking, the owner writes to a plumber on Telegram, usually by voice. The agent answers at once: it understands the message, asks for a photo and a landmark, quotes the call-out price and books the plumber.
Good evening! After our guests left, the kitchen sink got blocked and the water is just sitting there.
Good evening! Is it a flat or a house? And does the bathroom drain normally?
A flat on the third floor. The bathroom drains, it’s only the kitchen.
I see. Sherzod can come tomorrow at 9:30 or 19:00. Clearing a blockage starts at 80,000 sum, and he will give the final price on site. Which time works?
19:00, please. 33 Navoi Street, flat 12.
Booked: tomorrow at 19:00 with Sherzod. I’ll send a reminder in the morning, and if your plans change, write here.
When customers write in Gulistan
In the morning, before work, people send a photo of the puddle under the sink; in the evening they write that the water will not drain after the guests have gone. Daytime is quieter: questions about the price of a new toilet or a water heater. The agent answers all of it and makes sure nothing urgent gets lost among the routine.
Busiest hours: 07:00 to 10:00 and 18:00 to 22:00
Before work: the toilet cistern will not stop filling. The agent quotes the call-out price and books a slot over the lunch break.
Afternoon, a question about a pump: the pressure upstairs is weak. The agent checks whether it is a house or a flat and books the plumber to take a look.
Late evening, the guests have gone and the kitchen sink has blocked. The agent asks whether it is a flat or a house, quotes the “from” price for clearing it and books a plumber for tomorrow.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Lobar! Usta bugun soat 20:00 da keladi. U yetib kelguncha, iltimos, suvni ochmang.
Лобар, здравствуйте! Мастер будет у вас сегодня в 20:00. Пока он не приехал, пожалуйста, не открывайте воду.
What the agent takes off your hands
Finds out how urgent it is first
The first thing the agent asks is whether it is leaking right now and where the water is going. If it is going into the flat below, it asks the customer to close the main valve and calls the on-call plumber straight away. Everything else, from a cistern to a new water heater, gets booked into free time.
Understands voice messages and photos
On Telegram it is easier to record a voice message than to type, and the agent is ready for that: it understands the message, replies in text and asks only for what is missing, such as the flat number or a landmark.
Books and reminds
Offers times when the plumber is free and puts the job in his schedule, so customers never overlap. The request with the address and photos is saved in your CRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
“From” prices only
Quotes “from” prices for the call-out and the work if they are in your price list: clearing a blockage, replacing a mixer tap, connecting a water heater. The agent never promises the final sum: the plumber names it on site.
Asks for a landmark
Addresses in a mahalla are often explained by a landmark, and the agent asks for one in every request, along with the floor or flat number. The plumber does not waste time searching and arrives at the booked hour.
Gulistan: local context
The centre of Syrdarya Region in the Hungry Steppe; until it was renamed the town was called Mirzachul.
The town grew up around a railway station and today has a state university.
Gulistan is small and calm, with plenty of students by day, and in the evening life gathers in the centre and around the New Bazaar.
Cotton fields surround the town, and in autumn, during the harvest, many families only have the evenings free.
In Gulistan new blocks of flats stand next to old private houses, and their requests differ: leaks into the flat below in the blocks, pumps and pipes in the yards. The agent asks straight away whether it is a house or a flat and asks the questions that matter.
Areas and landmarks customers mention
New Bazaar, the university campus, the railway station
- Where
- Syrdarya Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes, in Uzbek and in Russian, and in English when needed. The agent takes the language from the customer’s message, so nobody has to choose it.
Can a customer just send a voice message?
Yes, it is even quicker. The agent understands the voice message, replies in text and puts a short summary in the request, so the plumber does not have to listen to the recording himself.
What does the agent do if water is going through to the neighbours?
First the agent helps stop the water: it asks the customer to close the main valve to the flat. Then it gets the floor and flat number, attaches the photos and passes the request to the on-call plumber, telling the customer the plumber already knows and will call back.
Will the agent tell customers what the repair will cost?
No, only “from” prices from your list: the call-out, clearing a blockage, connecting a water heater. The plumber names the exact sum on site, once he sees what has happened.
Where are requests saved?
Wherever you already keep your customers. If you have no such system, everything is stored in the built-in Solwees CRM, and the visits show up in your plumbers’ calendar.
Can one account run several locations?
Yes. Each location has its own technicians and service area. The agent asks for the address and books a visit from the nearest one.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free with no card: enough to see the agent at work on real requests.
Put the agent to work in Gulistan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.