AI receptionist for plumbers in Khiva
A plumber in Khiva cannot answer messages while lying under a sink. The agent answers for him: it quotes “from” prices from your list, offers free time, and if water is going through to the neighbours, calls the on-call plumber that same minute.
Voice message, 0:19
Hello! I’ve listened to your message: a pipe under the bath is leaking and the neighbours downstairs have already come up. If you can, please close the main water valve to the flat and send a photo of where it is leaking.
Closed it. Photo sent. 12 Mustaqillik Street, flat 8, second floor.
Thank you, I’ve added the photo to your request. A leak into the flat below can’t wait, so I’ve passed it to the on-call plumber. Sanjar will message you here and say what time he’ll be there.
OK. How much is the call-out?
The call-out starts at 80,000 sum, and the plumber will price the work on site once he sees what is wrong. If it gets worse, write here at any time.
When customers write in Khiva
In the morning, before work, people send a photo of the puddle under the sink; in the evening they write that the water will not drain after the guests have gone. Daytime is quieter: questions about the price of a new toilet or a water heater. The agent answers all of it and makes sure nothing urgent gets lost among the routine.
Busiest hours: 07:00 to 10:00 and 18:00 to 22:00
Early morning, no water in a private house: the frost hit overnight and the pipe in the yard froze. The agent asks where the pipe runs and books the plumber into the first free slot.
At lunch: how much to connect a water heater, and when is a plumber free? The agent answers from your price list.
Evening, and the neighbours from downstairs are at the door: water is dripping from their ceiling. The customer sends a voice message; the agent asks them to shut off the water and passes the request straight to the on-call plumber.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Mohinur! Usta bugun soat 20:00 da keladi. U yetib kelguncha, iltimos, suvni ochmang.
Мохинур, здравствуйте! Мастер будет у вас сегодня в 20:00. Пока он не приехал, пожалуйста, не открывайте воду.
What the agent takes off your hands
Finds out how urgent it is first
A puddle from a flexible hose and water coming through the neighbours’ ceiling look alike in a chat, but they cannot wait the same amount of time. The agent asks for details, passes only what cannot wait to the on-call plumber and books the rest for a day that suits the customer.
Understands voice messages and photos
A customer can describe the problem in a voice message and send a photo. The agent understands the voice message, replies in text and adds the photo to the request, so the plumber knows in advance what to bring.
Books and reminds
Offers times when the plumber is free and puts the job in his schedule, so customers never overlap. The request with the address and photos is saved in your CRM or the built-in Solwees CRM, and the day before, the customer gets a reminder.
“From” prices only
Quotes “from” prices for the call-out and the work if they are in your price list: clearing a blockage, replacing a mixer tap, connecting a water heater. The agent never promises the final sum: the plumber names it on site.
Asks for a landmark
In the private-house districts a house number does not always help, so the agent asks for a landmark: a mosque, a school, the shop on the corner. The plumber drives out with clear directions and does not have to call the customer from the road.
Khiva: local context
The former capital of the Khanate of Khiva, in Khorezm Region.
Itchan Kala, the walled inner town, was the first site in the country on the UNESCO World Heritage List, and people still live inside its walls.
In spring and autumn Itchan Kala is full of tourists, summer afternoons are hot and quiet, and in winter the old town is left almost to locals.
Guesthouse owners often answer guests themselves, in between housework and welcoming new arrivals.
Inside Itchan Kala and around it there are many small guesthouses, and in season they need water from morning till night. The agent books routine work for the mornings, while guests are out sightseeing, and passes a leak in a guest room to the plumber at once.
Summer in Khiva is hot, and when a house loses its water or the water heater fails, it becomes urgent for the whole family. The agent answers at once, quotes the call-out price and books the plumber into the nearest free time, while a bad leak goes to him ahead of the queue.
Areas and landmarks customers mention
Itchan Kala, Dishan Kala, the Ota Darvoza gate, the Palvan Darvoza gate
- Where
- Khorezm Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian, English
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. Customers write in Uzbek, Russian or English, and the agent answers in the same language, even when one message mixes Uzbek and Russian words.
Can a customer just send a voice message?
Yes. The agent understands Telegram voice messages and replies in text. It takes the essentials from the voice message, what is leaking, where and since when, and asks about anything missing.
What does the agent do if water is going through to the neighbours?
First the agent helps stop the water: it asks the customer to close the main valve to the flat. Then it gets the floor and flat number, attaches the photos and passes the request to the on-call plumber, telling the customer the plumber already knows and will call back.
Will the agent tell customers what the repair will cost?
No, only “from” prices from your list: the call-out, clearing a blockage, connecting a water heater. The plumber names the exact sum on site, once he sees what has happened.
Where are requests saved?
In your CRM if you have one, or in the built-in Solwees CRM. The request keeps the address, the landmark, the photos, a short summary and the whole conversation with the customer.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free with no card: enough to see the agent at work on real requests.
Put the agent to work in Khiva
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.