AI receptionist for plumbers in Kogon
In Kogon people write to the plumber about everything at once: pumps, water heaters, pipes in the yard, a leak under the bath. The agent answers while the plumber works: it asks for a photo and a landmark, books the job on a free day and tells the plumber at once if something is leaking badly.
Good evening! After our guests left, the kitchen sink got blocked and the water is just sitting there.
Good evening! Is it a flat or a house? And does the bathroom drain normally?
A flat on the third floor. The bathroom drains, it’s only the kitchen.
I see. Sanjar can come tomorrow at 9:30 or 19:00. Clearing a blockage starts at 60,000 sum, and he will give the final price on site. Which time works?
19:00, please. 33 Navoi Street, flat 12.
Booked: tomorrow at 19:00 with Sanjar. I’ll send a reminder in the morning, and if your plans change, write here.
When customers write in Kogon
In summer, when the mains pressure is not enough, people write more about pumps and tanks. In winter, during the chilla, the forty coldest days, they write about pipes frozen in the yard. The agent answers on Telegram while the plumber is on a job and says straight away when he can come.
Busiest hours: 06:00 to 09:00 and 18:00 to 21:00
Morning, a puddle in the kitchen: the flexible hose under the sink is leaking. The agent asks for a photo and books a plumber for the evening, when the owners are back.
At lunch: how much to connect a water heater, and when is a plumber free? The agent answers from your price list.
Late evening, the guests have gone and the kitchen sink has blocked. The agent asks whether it is a flat or a house, quotes the “from” price for clearing it and books a plumber for tomorrow.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum, Lobar! Usta bugun soat 20:00 da keladi. U yetib kelguncha, iltimos, suvni ochmang.
Лобар, здравствуйте! Мастер будет у вас сегодня в 20:00. Пока он не приехал, пожалуйста, не открывайте воду.
What the agent takes off your hands
Finds out how urgent it is first
The first thing the agent asks is whether it is leaking right now and where the water is going. If it is going into the flat below, it asks the customer to close the main valve and calls the on-call plumber straight away. Everything else, from a cistern to a new water heater, gets booked into free time.
Understands voice messages and photos
On Telegram it is easier to record a voice message than to type, and the agent is ready for that: it understands the message, replies in text and asks only for what is missing, such as the flat number or a landmark.
Books and reminds
Confirms the booking at once, in the same chat, and sends a reminder before the visit. If the customer needs a different time, they write in the same chat and the agent finds a new slot.
“From” prices only
What a repair will cost only becomes clear on site, and the agent tells the customer so. In advance it quotes only what is in your price list, as a “from” price.
Asks for a landmark
In the private-house districts a house number does not always help, so the agent asks for a landmark: a mosque, a school, the shop on the corner. The plumber drives out with clear directions and does not have to call the customer from the road.
Kogon: local context
A railway town next to Bukhara, founded as the settlement of New Bukhara.
It has the main station for trains to Bukhara, and the former palace of the Emir of Bukhara stands in the town.
Bukhara is next door, and for many Kogon is home while work, study and time off happen in the neighbouring city.
There are always travellers off the trains at the station who need a taxi, a meal and somewhere to stay.
In Kogon there is often one plumber for the whole area, and neighbours in the mahalla pass his number around. The agent answers his Telegram while he works: it asks what happened, books and reminds, and tells the plumber at once about a bad leak.
Areas and landmarks customers mention
the railway station, the Kogon bazaar, the Emir’s Palace
- Where
- Bukhara Region
- Population
- over 60,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Uzbek?
Yes. Customers write in Uzbek, Russian or English, and the agent answers in the same language, even when one message mixes Uzbek and Russian words.
Can a customer just send a voice message?
Yes. The agent understands Telegram voice messages and replies in text. It takes the essentials from the voice message, what is leaking, where and since when, and asks about anything missing.
What does the agent do if water is going through to the neighbours?
A request like that does not join the queue. The agent asks the customer to shut off the water, collects the address and photos and hands it all straight to the on-call plumber. You decide who receives urgent requests.
Will the agent tell customers what the repair will cost?
In advance the agent quotes only what is in your price list, and always as a “from” price. The total depends on what the plumber finds on site, and the agent explains exactly that to the customer.
Where are requests saved?
In your CRM if you have one, or in the built-in Solwees CRM. The request keeps the address, the landmark, the photos, a short summary and the whole conversation with the customer.
Does it suit a business with just a couple of people?
Yes. In Kogon the same person often does the work and answers customers. The agent takes over the chats so you do not have to stop what you are doing.
How do I get started?
Sign up, connect Telegram and add your services with “from” prices. The first 7 days are free with no card: enough to see the agent at work on real requests.
Put the agent to work in Kogon
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.