AI receptionist for plumbers in Rudny
A leaking water heater, a blocked sink, no water in a private house: in Rudny it all lands in one chat. The agent separates emergencies from routine jobs, hands emergencies to the plumber at once and books the rest into the schedule with a reminder.
Good morning! There’s no water in the house, looks like a pipe froze overnight. It’s minus 32 outside.
Good morning! Please don’t try to thaw the pipe with an open flame. Where does it run: inside the house, under the floor or across the yard? And send the address, please.
Across the yard, from the well to the house. Address: a house, 46 Baitursynov Street.
Thank you. Today Nurlan is free at 11:00 or 15:00. The call-out starts at 4,000 tenge, and he will price the work once he sees the pipe. Which time suits you?
11:00, the sooner the better.
Booked: today at 11:00 with Nurlan. If anything starts leaking before he arrives, shut off the water and write here.
When customers write in Rudny
In summer people in Rudny write to plumbers about dachas, summer water lines and water heaters, in winter about pipes that could not take the frost. Messages peak early in the morning and in the evening after work.
Busiest hours: 06:00 to 09:00 and 18:00 to 21:00
No water in the house: a pipe in the yard froze overnight. The agent asks for no open flame near it and books the earliest slot.
Lunchtime, after a renovation: how much to fit a toilet and a basin? The agent quotes “from” prices from your list and offers some days.
In autumn, a request to insulate the pipes in the yard before the cold. The agent finds a free day this week.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
Words like “leaking into the flat below”, “burst” or “the pipe has split” tell the agent it is an emergency: it asks for the main valve to be closed and calls the on-call plumber that same minute. Everything else goes into the schedule without a rush.
Collects the address, photos and details
From a photo the plumber can tell in advance which fittings, hoses or trap he will need, so the agent asks for a picture in every request. The address, the floor or a landmark and the customer’s description go in too.
Books and reminds
Sees your plumbers’ schedule and never books two visits into one slot. The request with photos and the chat is saved in your CRM or the built-in Solwees CRM, and the customer gets a confirmation and a reminder.
The call-out price, no promises
Asked about price, it answers with the call-out charge from your list. What the job itself costs is up to the plumber once he sees the pipes, and the customer knows this before the visit.
Knows private houses
Asks whether the house has its own borehole or pump and where the pipes run. If the house is out of town, the agent books the visit on the days you keep for such trips.
Rudny: local context
A mining town of Kostanay Region on the Tobol, built to extract iron ore.
Huge open pits lie next to the town, where ore is mined and made into concentrate and pellets.
The old town is divided into kvartals and the new one into microdistricts, and people give a tradesperson their address by kvartal or microdistrict number.
The town is compact, almost everything is close by, and many people walk to their usual master.
In the five-storey blocks in Rudny the risers and valves are often older than the tenants, and one leak affects several flats. The agent asks for the water to be shut off, takes the floor and flat number and passes urgent cases to the plumber at once.
Areas and landmarks customers mention
the Old Town, the New Town, Komsomolsky Avenue, Gornyatsky
- Where
- Kostanay Region
- Population
- over 110,000
- Customer languages
- Russian, Kazakh
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh. Will the agent reply?
Yes. The agent writes in Kazakh, Russian and English and replies in the language the customer chose. If someone starts in Russian and carries on in Kazakh, the agent follows.
How does the agent handle an emergency?
First it asks for the water to be shut off at the main valve, then takes the address, the floor or a landmark and passes the request to the on-call plumber that same minute. It gives no other repair advice.
Does the agent quote a repair price?
Only the call-out and job prices as “from” prices, if your list has them. The plumber gives the exact price on site, once he sees what has broken.
Where can we see the requests?
In your CRM, or in the built-in Solwees CRM if you have none. Each request has the address, photos, a description and the chat, and the visit sits in the plumber’s schedule.
What does the agent say if the water goes off in a frost?
It asks the customer not to thaw pipes with an open flame, takes the address and a description and books the earliest slot. If something is already leaking, it first asks for the water to be shut off.
Can people call out a technician after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a visit time when someone will be home, early mornings and weekends included.
How do we get started?
Connect WhatsApp, put the call-out and your main jobs in the price list and add the plumbers’ schedule. 7 days free, no card: in that time the agent answers your real customers.
Put the agent to work in Rudny
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.