AI receptionist for plumbers in Saryagash
In Saryagash people find a plumber through their neighbours and write to his personal WhatsApp whenever they like. The agent takes those messages over: it books routine jobs, sends a reminder the day before and only interrupts the plumber when something is leaking badly.
Good evening! The water heater in the bathroom is leaking from underneath, there’s a puddle on the floor.
Good evening! Please unplug it and close the cold water supply to it. Send a photo of the heater from below and your address.
Done. Photo sent, the address is a house, 9 Baitursynov Street.
Thank you, the plumber already has the photo. The call-out starts at 3,000 tenge, and he will say on site whether it needs a repair or a replacement. Baurzhan is free tomorrow at 9:30 or 18:00. Which suits you?
Tomorrow at 18:00.
Booked: tomorrow at 18:00 with Baurzhan. I’ll send a reminder during the day.
When customers write in Saryagash
In summer people in Saryagash ask about pumps, watering and water heaters; in winter they write less, mostly about blockages and dripping mixer taps. Most messages come in the morning and after six in the evening, when the owners are home.
Busiest hours: 07:00 to 10:00 and 18:00 to 22:00
Lunchtime, after a renovation: how much to fit a toilet and a basin? The agent quotes “from” prices from your list and offers some days.
In summer, a request to replace the garden tap in the yard. The agent books the plumber for the weekend.
The water heater is leaking. The agent asks for it to be unplugged and the water shut off, and books a plumber for tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
In the south many people also write in Uzbek, and the agent answers in Uzbek too.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
Words like “leaking into the flat below”, “burst” or “the pipe has split” tell the agent it is an emergency: it asks for the main valve to be closed and calls the on-call plumber that same minute. Everything else goes into the schedule without a rush.
Collects the address, photos and details
Asks what is leaking and where, since when, whether it is a flat or a private house, and asks for a photo. In a block of flats it takes the floor and flat number, in a street of houses a landmark. The plumber arrives with the right parts.
Books and reminds
Offers your plumbers’ free time, books the visit, confirms it and sends a reminder the day before. Moving or cancelling happens in the same chat, and the slot is freed for another customer at once.
The call-out price, no promises
Asked about price, it answers with the call-out charge from your list. What the job itself costs is up to the plumber once he sees the pipes, and the customer knows this before the visit.
Knows private houses
In a private house requests are about the pump, the borehole, the water heater or pipes in the yard. The agent finds out what exactly, where it is and how to get there, so the plumber wastes no time looking.
Saryagash: local context
The centre of Saryagash District on the Uzbek border and a spa town built on thermal mineral water.
The spring was found by geologists looking for oil, and the bottled water named after the town is known across the country.
People come from all over the country for treatment at the sanatoriums, the season runs from early spring to late autumn, and guests write ahead to plan their procedures.
Transit traffic to the border runs through town, and the market is full of local fruit, nuts and dried fruit.
In Saryagash there are many sanatoriums and guesthouses, and in season they cannot afford water problems. The agent tells a guest-room request from an ordinary household one, books it for the earliest slot and answers in Kazakh, Russian or Uzbek.
Areas and landmarks customers mention
the resort area, Alyp Market, the railway station, Samal
- Where
- Turkestan Region
- Population
- over 60,000
- Customer languages
- Kazakh, Russian, Uzbek
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh and Uzbek. Will the agent reply?
Yes, the reply comes in the language of the message: the agent works in Kazakh, Russian, Uzbek and English. Mixed messages, half in Russian and half in Kazakh, are no problem either.
How does the agent handle an emergency?
It recognises one from the customer’s words: leaking into the flat below, a split pipe, water that will not shut off. Such a request does not wait for a free slot: the plumber gets it at once, day or night, with the address and photos.
Does the agent quote a repair price?
No, the plumber prices the repair after looking at it. The agent says what the call-out costs and makes it clear that the rest will be settled on site.
Where can we see the requests?
In your CRM, or in the built-in Solwees CRM if you have none. Each request has the address, photos, a description and the chat, and the visit sits in the plumber’s schedule.
Does the agent take requests from houses with a borehole?
Yes. It asks what exactly is not working (the pump, the control unit, the pipes in the yard), asks for a photo and the address with a landmark and books the plumber on a free day.
How do we get started?
Connect WhatsApp, put the call-out and your main jobs in the price list and add the plumbers’ schedule. 7 days free, no card: in that time the agent answers your real customers.
Put the agent to work in Saryagash
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.