AI receptionist for plumbers in Satpayev
In Satpayev people find a plumber through their neighbours and write to his personal WhatsApp whenever they like. The agent takes those messages over: it books routine jobs, sends a reminder the day before and only interrupts the plumber when something is leaking badly.
Hello! The kitchen sink hasn’t drained for two days, and the plunger doesn’t help.
Hello! Is it a flat or a private house? And could you send the address, please.
A private house, 31 Zhambyl Street.
Thank you. The call-out starts at 3,000 tenge, and the plumber will price the clearing on site. I can book you today at 19:30 or tomorrow at 8:30.
Today at 19:30, please.
You’re booked for today at 19:30 with Yerzhan. I’ll send a reminder an hour before.
When customers write in Satpayev
In summer people in Satpayev write to plumbers about dachas, summer water lines and water heaters, in winter about pipes that could not take the frost. Messages peak early in the morning and in the evening after work.
Busiest hours: 06:00 to 09:00 and 18:00 to 21:00
Lunchtime, after a renovation: how much to fit a toilet and a basin? The agent quotes “from” prices from your list and offers some days.
Afternoon: can the old water heater be swapped for a new one at the weekend? The agent offers Saturday and books it.
Water is standing in the kitchen sink. The agent checks whether it is a flat or a house and finds a plumber for the same evening.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
If water is reaching the neighbours or a pipe has burst, the agent first asks for the water to be shut off and passes the request straight to the on-call plumber. A dripping tap or a slow drain is calmly booked for a convenient time.
Collects the address, photos and details
Asks what is leaking and where, since when, whether it is a flat or a private house, and asks for a photo. In a block of flats it takes the floor and flat number, in a street of houses a landmark. The plumber arrives with the right parts.
Books and reminds
Offers your plumbers’ free time, books the visit, confirms it and sends a reminder the day before. Moving or cancelling happens in the same chat, and the slot is freed for another customer at once.
The call-out price, no promises
Quotes the call-out and job prices as “from” prices, if your list has them. The plumber sets the final price on site, and the agent says exactly that without promising more.
Knows private houses
Asks whether the house has its own borehole or pump and where the pipes run. If the house is out of town, the agent books the visit on the days you keep for such trips.
Satpayev: local context
A mining town of Ulytau Region next to Zhezkazgan, named after the academician Kanysh Satpayev.
It grew as a miners’ settlement on the Zhezkazgan copper deposit and was called Nikolsky before it was renamed.
The town lives by its underground mines, and its biggest holiday is Miners’ Day at the end of summer.
Everyone knows everyone, masters remember their clients by name, and for some services people go to neighbouring Zhezkazgan.
Besides the five-storey blocks, there are private houses and dachas in Satpayev, where the water is turned on in spring and drained before the autumn frost. The agent books this work in advance and spreads it over free days.
Areas and landmarks customers mention
Satpayev Avenue, Independence Avenue, the Yuzhny mine
- Where
- Ulytau Region
- Population
- over 65,000
- Customer languages
- Kazakh, Russian
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh. Will the agent reply?
Yes, the reply comes in the language of the message: the agent works in Kazakh, Russian and English. Mixed messages, half in Russian and half in Kazakh, are no problem either.
How does the agent handle an emergency?
It recognises one from the customer’s words: leaking into the flat below, a split pipe, water that will not shut off. Such a request does not wait for a free slot: the plumber gets it at once, day or night, with the address and photos.
Does the agent quote a repair price?
No, the plumber prices the repair after looking at it. The agent says what the call-out costs and makes it clear that the rest will be settled on site.
Where can we see the requests?
Wherever you keep customers now, or in the built-in Solwees CRM. The plumber opens a request and sees everything: what happened, where to go and when he is expected.
What does the agent say if the water goes off in a frost?
It asks the customer not to thaw pipes with an open flame, takes the address and a description and books the earliest slot. If something is already leaking, it first asks for the water to be shut off.
Can people call out a technician after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a visit time when someone will be home, early mornings and weekends included.
How do we get started?
Sign up and connect your work WhatsApp number. The first week is free, no card needed, and the agent starts answering customers the same day.
Put the agent to work in Satpayev
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.