AI receptionist for plumbers in Temirtau
In Temirtau people write to the plumber on WhatsApp in the morning, in the evening and at weekends, while he is under someone else’s sink. The agent answers at once: it finds out what is leaking or blocked, asks for a photo, quotes the call-out price and books a free slot.
Good evening! The water heater in the bathroom is leaking from underneath, there’s a puddle on the floor.
Good evening! Please unplug it and close the cold water supply to it. Send a photo of the heater from below and your address.
Done. Photo sent, the address is 14 Zhambyl Street, flat 23.
Thank you, the plumber already has the photo. The call-out starts at 4,000 tenge, and he will say on site whether it needs a repair or a replacement. Askhat is free tomorrow at 9:30 or 18:00. Which suits you?
Tomorrow at 18:00.
Booked: tomorrow at 18:00 with Askhat. I’ll send a reminder during the day.
When customers write in Temirtau
Winter in Temirtau is long, and from December to February many plumbing requests come down to the frost: a pipe frozen in the yard, no water in the house, a burst tap in an unheated outbuilding. These messages arrive early in the morning, when the owners find the water gone.
Busiest hours: 06:00 to 09:00 and 18:00 to 21:00
Morning, a café manager writes: the kitchen mixer tap is leaking. The agent books the plumber before opening time.
Lunchtime, after a renovation: how much to fit a toilet and a basin? The agent quotes “from” prices from your list and offers some days.
The water heater is leaking. The agent asks for it to be unplugged and the water shut off, and books a plumber for tomorrow.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Пәтердегі негізгі кранды жабыңызшы. Шебер жолға шықты, мекенжайыңыз бен суреттерді оған жібердім.
Перекройте, пожалуйста, главный кран в квартире. Мастер уже выехал, адрес и фото я ему отправила.
What the agent takes off your hands
Water off first
If water is reaching the neighbours or a pipe has burst, the agent first asks for the water to be shut off and passes the request straight to the on-call plumber. A dripping tap or a slow drain is calmly booked for a convenient time.
Collects the address, photos and details
Asks what is leaking and where, since when, whether it is a flat or a private house, and asks for a photo. In a block of flats it takes the floor and flat number, in a street of houses a landmark. The plumber arrives with the right parts.
Books and reminds
Offers your plumbers’ free time, books the visit, confirms it and sends a reminder the day before. Moving or cancelling happens in the same chat, and the slot is freed for another customer at once.
The call-out price, no promises
Asked about price, it answers with the call-out charge from your list. What the job itself costs is up to the plumber once he sees the pipes, and the customer knows this before the visit.
Knows private houses
In a private house requests are about the pump, the borehole, the water heater or pipes in the yard. The agent finds out what exactly, where it is and how to get there, so the plumber wastes no time looking.
Temirtau: local context
A steel town next to Karaganda, nicknamed the Magnitogorsk of Kazakhstan.
It grew from a settlers’ village on the Nura river, and the Samarkand Reservoir spreads out beside the plants.
Life revolves around the steel plant: buses run from the microdistricts straight to the workshops, and Metallurgist’s Day is the biggest holiday in town.
Karaganda is right next door and a daily commute for many residents, to work or to university, while summer is spent on the reservoir beaches.
In summer in Temirtau the hot water is switched off while the heating mains are repaired, and many people fit a water heater ahead of time. The agent books the installations on free days before the queue grows.
Areas and landmarks customers mention
the Old Town, Sotsgorod, Metallurgov Avenue, the Samarkand Reservoir
- Where
- Karaganda Region
- Population
- over 160,000
- Customer languages
- Russian, Kazakh
- Where they write
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Customers write in Kazakh. Will the agent reply?
Yes. The agent writes in Kazakh, Russian and English and replies in the language the customer chose. If someone starts in Russian and carries on in Kazakh, the agent follows.
How does the agent handle an emergency?
First it asks for the water to be shut off at the main valve, then takes the address, the floor or a landmark and passes the request to the on-call plumber that same minute. It gives no other repair advice.
Does the agent quote a repair price?
No, the plumber prices the repair after looking at it. The agent says what the call-out costs and makes it clear that the rest will be settled on site.
Where can we see the requests?
Wherever you keep customers now, or in the built-in Solwees CRM. The plumber opens a request and sees everything: what happened, where to go and when he is expected.
What does the agent say if the water goes off in a frost?
It asks the customer not to thaw pipes with an open flame, takes the address and a description and books the earliest slot. If something is already leaking, it first asks for the water to be shut off.
Can people call out a technician after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a visit time when someone will be home, early mornings and weekends included.
How do we get started?
Connect WhatsApp, put the call-out and your main jobs in the price list and add the plumbers’ schedule. 7 days free, no card: in that time the agent answers your real customers.
Put the agent to work in Temirtau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.