AI receptionist for real estate agencies in Aktau
In Aktau some people want a flat in a new building, others a private house with a plot, others a rental for a year. The agent works out who needs what, asks the right questions and hands your realtor a lead that makes clear at once what to show.
Hello! I need a one-room flat long term, furnished. Moving in from the 1st, budget up to 170,000 tenge a month.
Hello! There is a one-room flat with furniture and appliances for 150,000 tenge a month, utilities extra, and a deposit of one month’s rent. Who will be living there, and are there any pets?
Just me, and I work from home, so the internet matters. No pets.
The flat has fibre internet, according to its description. Our realtor Yerlan can show it to you tomorrow at 19:00 or on Saturday at 11:00. Which is better for you?
Tomorrow at 19:00.
You’re booked for tomorrow at 19:00. Yerlan will call in the morning to confirm the viewing and send the address.
When customers write in Aktau
In Aktau questions about buying come in the evening, once the family has talked the budget over, and questions about renting at any hour: people move for work and need a home urgently. The agent answers both straight away.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
The first messages before the working day: “is the fifth-floor flat still free?” The agent checks your list and answers.
Lunchtime questions about mortgages, instalments and the down payment. The agent promises nothing on bank terms and passes the question to a realtor.
After a family council: “let’s view it on Sunday”. The agent offers the realtor’s free times and books.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Пәтерді сенбі күні сағат 11:00-де көруге болады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! Квартиру можно посмотреть в субботу в 11:00. Вам удобно это время?
What the agent takes off your hands
Answers about your properties
Knows everything you have entered for each property: price, floor area, floor, condition, year built, paperwork, and for rentals the deposit, utilities and the owner’s rules. If nothing on your list fits, the agent doesn’t go looking on other websites: it takes the request for a realtor.
Qualifies the client
Finds out how ready the client is: is the mortgage approved, are they selling their own home, by what date do they need to move. So your realtor sees at once whom to take to a viewing this week and whom to send a selection for now.
Books viewings
If a client is running late or can’t come, they write in the same chat, and the agent warns the realtor at once and offers a new time. Your realtor isn’t left waiting at a locked door.
Hands the client to a realtor
When the conversation gets to price or the client is ready to go and see, the agent brings in a realtor. The lead stays in your CRM with the chat history, so your colleague doesn’t have to ask again what the client has already said.
Takes requests from owners
If an owner wants to let a flat, the agent asks about the term, the price, the furniture and whether children or pets are allowed, and saves it all in the lead. The realtor just has to come, look and photograph the place.
Aktau: local context
The centre of Mangystau Region and a port city on the eastern shore of the Caspian, built in the desert in Soviet times.
There are hardly any streets in the usual sense: an address is written as microdistrict, building and flat numbers.
In summer holidaymakers come to the sea from all over the country, the beaches and the seafront are busy until night, and businesses work almost without a day off.
Plenty of residents go off on rotation to the oil fields and offshore service companies, so customers often write from another town to book for their days at home.
In Aktau people search for flats by microdistrict number: “a two-room in the 12th or 14th, closer to the sea”. The agent understands such requests, answers from the properties on your list and books a viewing. In summer short lets by the sea join in, and the agent keeps them separate.
Areas and landmarks customers mention
4th Microdistrict, 16th Microdistrict, Shygys, the seafront, the lighthouse
- Where
- Mangystau Region
- Population
- over 280,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent answers in Kazakh, Russian or English, in the client’s own language, and doesn’t switch without a reason. Prices, the address and the viewing time reach the client in their language.
Does the agent search listing websites?
No. There is one source: the properties your agency has uploaded. So the agent won’t offer someone else’s listing or quote a stale price from a website, and a request with nothing to match goes to a realtor.
Can the agent negotiate the price with a client?
No. The agent gives the price as it stands on the listing, and bargaining, discounts and deal terms are for the realtor. The agent passes such a question on at once, with the chat.
Where will my realtor see the lead?
In your CRM if it is connected, or in the built-in CRM if not. Each lead shows the essentials at a glance: buying or renting, budget, area, rooms, timing and the whole chat with the client.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books a viewing for those days and sends a reminder the day before.
Does it work for a developer with a sales office?
Yes. The agent answers about construction phases, layouts, the price per square metre and instalments from your data, and books buyers into the sales office. Your manager gets a client who already knows the price and has picked a layout.
Put the agent to work in Aktau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.