AI receptionist for real estate agencies in Aktobe
In Aktobe people write about listings on WhatsApp, often in the evening and at weekends. The agent answers for your manager: confirms the property is still available, checks the budget and payment method and books a viewing.
Hello! Our son has got into university, and we’re looking for a flat near it for him from September. We live out in the district ourselves and can only come at weekends.
Hello, and congratulations! What monthly budget do you have in mind, and will your son live on his own?
On his own, up to 160,000 tenge a month.
There are two one-room flats 10-15 minutes from the university, at 130,000 and 150,000 tenge a month. Our realtor Daniyar can show you both on Saturday from 10:00, and if you can’t make the trip, he’ll do the viewing by video call. Which would you prefer?
We’ll come on Saturday.
You’re booked for Saturday at 10:00 to view both flats. Daniyar will call on Friday to ask where you’re driving from, so he can start with the nearer one.
When customers write in Aktobe
In Aktobe questions about buying come in the evening, once the family has talked the budget over, and questions about renting at any hour: people move for work and need a home urgently. The agent answers both straight away.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
Owners write who want to put a flat on the market. The agent asks the first questions and passes the lead to a realtor.
In the afternoon people ask whether there is a nursery and a bus stop near the building. The agent answers if the description says so, and otherwise checks with a realtor.
Late in the evening owners write that they want to let a flat from the 1st. The agent gathers the property details for a realtor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Пәтерді сенбі күні сағат 11:00-де көруге болады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! Квартиру можно посмотреть в субботу в 11:00. Вам удобно это время?
What the agent takes off your hands
Answers about your properties
Knows everything you have entered for each property: price, floor area, floor, condition, year built, paperwork, and for rentals the deposit, utilities and the owner’s rules. If nothing on your list fits, the agent doesn’t go looking on other websites: it takes the request for a realtor.
Qualifies the client
Asks the essentials: buy or rent, budget, area, number of rooms, when they need to move in and how they will pay: own funds, a mortgage or instalments. Your realtor gets a ready brief instead of “call me back”.
Books viewings
Offers times when your realtor is free and books the client in for a viewing. The day before, the agent sends a reminder, and if the client can’t make it, it moves the viewing in the same chat.
Hands the client to a realtor
When the conversation gets to price or the client is ready to go and see, the agent brings in a realtor. The lead stays in your CRM with the chat history, so your colleague doesn’t have to ask again what the client has already said.
Takes requests from owners
An owner who wants to let or sell a flat gets an answer straight away, not a day later. The agent notes the property’s main details and arranges a time for the realtor to come and see it.
Aktobe: local context
The centre of Aktobe Region and the largest city in the west of the country, on the banks of the Ilek.
It grew from the Ak-Tobe military post and is known today for its ferroalloy and chrome chemicals plants, while oil and gas are produced across the region.
The city keeps growing to the west and east, and people in the new quarters look for salons, clinics and tradespeople close to home.
Winter brings blizzards and summer brings dust storms, and in that weather people would rather arrange things by message than set off on the off chance.
In Aktobe many people sell a flat to buy a house, or the other way round, and need two deals at once. The agent takes both requests, the sale and the purchase, and passes them to a realtor to line up in time.
Areas and landmarks customers mention
the Old Town, Zhilgorodok, 11th Microdistrict, Batys-2, Nur-Aktobe, Abilkaiyr Khan Avenue
- Where
- Aktobe Region
- Population
- over 580,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent answers in Kazakh, Russian or English, in the client’s own language, and doesn’t switch without a reason. Prices, the address and the viewing time reach the client in their language.
Does the agent search listing websites?
No. There is one source: the properties your agency has uploaded. So the agent won’t offer someone else’s listing or quote a stale price from a website, and a request with nothing to match goes to a realtor.
Can the agent negotiate the price with a client?
No. If a client writes “will they come down for cash?”, the agent promises no discount: it passes the question to a realtor and offers a call. The only price it gives is the one on the listing.
Where will my realtor see the lead?
In the CRM where you run your deals, or in the built-in CRM if you have none. The lead appears as soon as the conversation ends, noting what the client needs and when they can view.
Does it work if we have offices across the region?
Yes. Each office gets its own address, hours and staff. The agent asks which area the customer wants and passes the enquiry to the right office.
Does it work for a developer with a sales office?
Yes. Enter the layouts, number of floors, prices and instalment terms for each phase, and the agent takes a buyer from the first question to a visit to your show flat or sales office, where your manager meets them.
Put the agent to work in Aktobe
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.