AI receptionist for real estate agencies in Atyrau
In Atyrau some people want a flat in a new building, others a private house with a plot, others a rental for a year. The agent works out who needs what, asks the right questions and hands your realtor a lead that makes clear at once what to show.
Good evening! We’re looking for a three-room flat, we have two children and need a school nearby. Budget up to 35 million tenge. Ideally not far from the centre.
Good evening! There are two options: 74 m² for 32.5 million tenge, with a school right in the courtyard, and 80 m² for 34.8 million tenge, five minutes’ walk from a school. Are you buying with a mortgage or your own funds? And when are you planning to move?
The mortgage is already approved, and we’d like to move by September. Could we see them on Sunday?
Yes. On Sunday our realtor Yerzhan can show you both flats one after the other, starting at 12:30 or 16:00. Which suits you?
12:30, please.
You’re booked for Sunday at 12:30 to view both flats. I’ve passed the request with all the details to the realtor, and Yerzhan will send the location of the first building the day before.
When customers write in Atyrau
In Atyrau questions about buying come in the evening, once the family has talked the budget over, and questions about renting at any hour: people move for work and need a home urgently. The agent answers both straight away.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
Owners write who want to put a flat on the market. The agent asks the first questions and passes the lead to a realtor.
In the afternoon people ask whether there is a nursery and a bus stop near the building. The agent answers if the description says so, and otherwise checks with a realtor.
Late in the evening people ask for a few more options “to think over tomorrow”. The agent sends properties from your list that fit the budget and area.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үй әлі сатылып жатыр. Ертең сағат 18:00-де көрсете аламыз. Сізді жазып қояйын ба?
Здравствуйте! Дом ещё продаётся. Показать его можем завтра в 18:00, записать вас?
What the agent takes off your hands
Answers about your properties
Knows everything you have entered for each property: price, floor area, floor, condition, year built, paperwork, and for rentals the deposit, utilities and the owner’s rules. If nothing on your list fits, the agent doesn’t go looking on other websites: it takes the request for a realtor.
Qualifies the client
Finds out how ready the client is: is the mortgage approved, are they selling their own home, by what date do they need to move. So your realtor sees at once whom to take to a viewing this week and whom to send a selection for now.
Books viewings
Offers times when your realtor is free and books the client in for a viewing. The day before, the agent sends a reminder, and if the client can’t make it, it moves the viewing in the same chat.
Hands the client to a realtor
When the conversation gets to price or the client is ready to go and see, the agent brings in a realtor. The lead stays in your CRM with the chat history, so your colleague doesn’t have to ask again what the client has already said.
Takes requests from owners
If an owner wants to let a flat, the agent asks about the term, the price, the furniture and whether children or pets are allowed, and saves it all in the lead. The realtor just has to come, look and photograph the place.
Atyrau: local context
The centre of Atyrau Region and the oil capital of Kazakhstan, with a refinery and the offices of the companies working the Tengiz and Kashagan fields.
The city stands on the Ural not far from the Caspian and was called Guryev before it was renamed.
The Ural splits the city into a European and an Asian part, and people describe where they live just like that: “in Europe” or “in Asia”.
Many people work rotations on the oil fields, and family matters, from a doctor’s visit to a toi, are planned for the days the rotation worker is home.
In Atyrau homes are often rented by specialists who come for projects lasting several months. The agent checks the dates, the number of people and what they need from the flat, and passes the realtor a lead ready for picking options.
Areas and landmarks customers mention
Zhilgorodok, Avangard, Nursaya, Balykshy, the Ural embankment
- Where
- Atyrau Region
- Population
- over 320,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent answers in Kazakh, Russian or English, in the client’s own language, and doesn’t switch without a reason. Prices, the address and the viewing time reach the client in their language.
Does the agent search listing websites?
No, it works from your own list. That way clients only hear about properties you actually handle. If nothing fits, the agent writes up the request and passes it to a realtor.
Can the agent negotiate the price with a client?
No. The agent gives the price as it stands on the listing, and bargaining, discounts and deal terms are for the realtor. The agent passes such a question on at once, with the chat.
Where will my realtor see the lead?
Wherever your realtors work: the connected CRM or the built-in one. The agent fills in the lead itself, so nobody has to copy the budget and area over from the messenger.
Does it suit customers who work rotations?
Yes. Rotation workers write ahead as soon as they know when they are home. The agent books a viewing for those days and sends a reminder the day before.
Does it work for a developer with a sales office?
Yes. Enter the layouts, number of floors, prices and instalment terms for each phase, and the agent takes a buyer from the first question to a visit to your show flat or sales office, where your manager meets them.
Put the agent to work in Atyrau
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.