AI receptionist for real estate agencies in Gulistan
In Gulistan homes are sought by local families, by students and by people moving here for work. The agent answers them all on Telegram and Instagram, keeps purchases apart from rentals, checks the budget and district and hands a ready lead to a realtor.
Hello! We’re moving here as a family: my husband has been transferred for work. We need a two-room flat long term, near a school and a kindergarten; we have two children.
Hello! What is your monthly budget, and from what date do you need the flat? Should it be furnished, or do you have your own furniture?
Up to 4 million, from the 1st, furnished if possible.
There are two furnished options, both five minutes from a school: 3.5 and 3.8 million sum a month, and the owners are fine with children. You can view them on Wednesday after 18:00 or on Saturday afternoon. Which suits you?
Saturday, around 12.
You’re booked for Saturday at 12:00, both viewings one after the other. I’ve passed your request and conditions to the realtor, and Jahongir will call on Friday to confirm the addresses.
When customers write in Gulistan
People see new listings in your channel in the evening, at home with the phone in hand, and ask straight away whether they are still available. An answer that same evening often decides who they go to see the flat with.
Busiest hours: 09:00 to 12:00 and 19:00 to 22:00
A client is stuck in traffic and asks to push the viewing back an hour. The agent offers the nearest time within the viewing hours.
Lunchtime questions about the developer’s instalment plan and the down payment.
A message from another town: the family moves in a month and wants a rental lined up in advance. The agent checks the budget, district and dates.
Answers in Uzbek and Russian
The agent answers in the language the message came in and does not change it unless the customer asks. Here is one reply in both languages.
If a guest writes in English, the agent answers in English.
Assalomu alaykum! Rieltorimiz Jahongir kvartirani shanba kuni soat 12:00 da koʻrsatadi. Sizni yozib qoʻyaymi?
Здравствуйте! Риелтор Жахонгир покажет квартиру в субботу в 12:00. Записать вас на показ?
What the agent takes off your hands
Answers about your listings
If a client mentions the address, the housing estate or the price from a listing, the agent finds that property among yours and answers about it: size, floor, furniture, the owner’s terms. If it has gone, the agent says so and suggests similar ones.
Finds out what the client needs
Asks the questions a realtor would ask: how many people will live there, whether furniture and parking are needed, what budget and by what date. The answers go into the lead, so viewings are only of what fits.
Books viewings
Books the client a viewing at a time that suits them within your viewing hours and sends the address with a landmark the day before. If the client can’t make it, the viewing is moved in the same chat.
Hands the client to a realtor
If a client writes on Friday evening “I’ll take it, when can I pay the deposit?”, the agent does not answer for the realtor but passes the conversation to him at once. In the morning the realtor sees the summary and calls back first thing.
Understands voice messages
The agent handles a Telegram voice message just like text: it picks out the budget, district, number of rooms and dates and replies in writing. Everything the client said goes into the lead, so the realtor does not have to listen to the recording.
Gulistan: local context
The centre of Syrdarya Region in the Hungry Steppe; until it was renamed the town was called Mirzachul.
The town grew up around a railway station and today has a state university.
Gulistan is small and calm, with plenty of students by day, and in the evening life gathers in the centre and around the New Bazaar.
Cotton fields surround the town, and in autumn, during the harvest, many families only have the evenings free.
In Gulistan homes are sought by local families and by people moving into the regional centre from the districts: for work, for the children’s studies or to live closer to relatives. The agent separates purchases from rentals at once, and each lead reaches the realtor with its own set of conditions.
Areas and landmarks customers mention
New Bazaar, the university campus, the railway station
- Where
- Syrdarya Region
- Population
- over 100,000
- Customer languages
- Uzbek, Russian
- Where they write
- Telegram and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer clients in Uzbek?
Yes. The agent answers in Uzbek, Russian or English, in the language the message came in. Uzbek on Telegram is written in both Latin and Cyrillic script; the agent reads both and understands voice messages too.
Where do the leads go?
Wherever your realtor will see them: your CRM or the built-in Solwees CRM. Nobody has to copy a lead out of the chat; the agent fills in the essentials itself: buy or rent, budget, district, dates.
How does the agent arrange viewings?
A viewing is only ever set within the hours the agency reserved for it. If none of them suits the client, the agent passes their wish on to the realtor, who arranges it directly.
Does it suit a housing estate’s sales office?
Yes. A sales office gets the same questions over and over: which floors are free, how big the down payment is, when completion is, whether there will be cadastre papers. The agent answers them from your data around the clock, and your managers meet only those who come to discuss a contract.
What does the agent leave to people?
It does not bargain, check documents, take deposits or promise rental income. Those conversations go to a realtor with the chat, and the client is told that a member of staff will be in touch.
Can one account run several offices?
Yes. Each office has its own address, hours and staff. The agent asks which area the customer wants and passes the enquiry to the right office.
How do I try it?
Sign up, connect your messengers and add your listings: a few are enough to see how the agent handles a conversation. The trial is 7 days, no card.
Put the agent to work in Gulistan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.