AI receptionist for real estate agencies in Oskemen
In Oskemen some people want a flat in a new building, others a private house with a plot, others a rental for a year. The agent works out who needs what, asks the right questions and hands your realtor a lead that makes clear at once what to show.
Good evening! We’re looking for a three-room flat, we have two children and need a school nearby. Budget up to 35 million tenge. Ideally not far from the centre.
Good evening! There are two options: 74 m² for 32.5 million tenge, with a school right in the courtyard, and 80 m² for 34.8 million tenge, five minutes’ walk from a school. Are you buying with a mortgage or your own funds? And when are you planning to move?
The mortgage is already approved, and we’d like to move by September. Could we see them on Sunday?
Yes. On Sunday our realtor Nurlan can show you both flats one after the other, starting at 12:30 or 16:00. Which suits you?
12:30, please.
You’re booked for Sunday at 12:30 to view both flats. I’ve passed the request with all the details to the realtor, and Nurlan will send the location of the first building the day before.
When customers write in Oskemen
Most enquiries come in the evening and on Sundays, when there is time to scroll through listings. During the day people write briefly, “still available?”, and in the evening in detail, with the budget, area and moving date. Such a client won’t wait until morning for an answer: they have five other listings open.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
The first messages before the working day: “is the fifth-floor flat still free?” The agent checks your list and answers.
Lunchtime questions about mortgages, instalments and the down payment. The agent promises nothing on bank terms and passes the question to a realtor.
After a family council: “let’s view it on Sunday”. The agent offers the realtor’s free times and books.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Пәтерді сенбі күні сағат 11:00-де көруге болады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! Квартиру можно посмотреть в субботу в 11:00. Вам удобно это время?
What the agent takes off your hands
Answers about your properties
A client asks about a specific property, and the agent answers from its record: what it costs, whether there is a school and a bus stop nearby, whether one can move in straight away. If the record says nothing about it, the agent doesn’t fill in the gaps: it checks with a realtor.
Qualifies the client
Finds out how ready the client is: is the mortgage approved, are they selling their own home, by what date do they need to move. So your realtor sees at once whom to take to a viewing this week and whom to send a selection for now.
Books viewings
If a client is running late or can’t come, they write in the same chat, and the agent warns the realtor at once and offers a new time. Your realtor isn’t left waiting at a locked door.
Hands the client to a realtor
Bargaining, deposits, document checks and mortgages are not the agent’s to discuss. It hands the client to a colleague with the chat and a short summary: what they want, what they can spend, what they have already seen.
Takes requests from owners
An owner who wants to let or sell a flat gets an answer straight away, not a day later. The agent notes the property’s main details and arranges a time for the realtor to come and see it.
Oskemen: local context
The centre of East Kazakhstan Region, where the Ulba flows into the Irtysh, on the approaches to the Altai.
A city of non-ferrous metallurgy, with zinc, titanium-magnesium and Ulba metallurgical plants.
In summer people head for the holiday bases on the Bukhtarma and up into the Altai, and in spring the dacha season opens in the gardens around town.
The plants run in shifts, so people often write to book during a break or on the way home after a shift.
In Oskemen the heating season runs from mid-October to mid-April, and buyers first ask whether the flat is warm, what the windows are like and when the radiators were replaced. The agent answers from the property description and checks anything missing with a realtor.
Areas and landmarks customers mention
Zashchita, Ulbinsky, Sogra, KShT, the Left Bank
- Where
- East Kazakhstan Region
- Population
- over 350,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent answers in Kazakh, Russian or English, in the client’s own language, and doesn’t switch without a reason. Prices, the address and the viewing time reach the client in their language.
Does the agent search listing websites?
No. The agent answers only about the properties you have uploaded yourself. If nothing on your list fits the client’s request, it saves the request and passes it to a realtor to find options.
Can the agent negotiate the price with a client?
No: bargaining depends on the seller and the situation. The agent tells the client the realtor will answer about the price, passes the question on and offers a time to talk or to meet at a viewing.
Where will my realtor see the lead?
In your CRM if it is connected, or in the built-in CRM if not. Each lead shows the essentials at a glance: buying or renting, budget, area, rooms, timing and the whole chat with the client.
Does it work if we have offices across the region?
Yes. Each office gets its own address, hours and staff. The agent asks which area the customer wants and passes the enquiry to the right office.
Does it work for a developer with a sales office?
Yes. For new buildings the agent is most useful in the evening and at weekends, when the sales office is closed but questions keep coming from your Instagram ads. It answers from your terms and sets up a meeting for the next working day.
Put the agent to work in Oskemen
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.