AI receptionist for real estate agencies in Petropavl
In Petropavl some people want a flat in a new building, others a private house with a plot, others a rental for a year. The agent works out who needs what, asks the right questions and hands your realtor a lead that makes clear at once what to show.
Hello! I’m interested in a one-room flat in your new building. When is it due to be finished, and do you offer instalments?
Hello! On the developer’s schedule the building is due at the end of next year. One-room flats start at 17 million tenge, and there is an instalment plan: the sales manager will work out the down payment and term for you. Is it for yourself or to let?
For myself. Can I come and see the layouts?
Yes. You can see the layouts and a model of the building at the sales office. We have tomorrow at 18:00 or Saturday at 11:00: which shall I book?
Saturday.
You’re booked for Saturday at 11:00 at the sales office. Nurlan, our manager, will meet you and show you the flats still available. I’ll send the address and a reminder the day before.
When customers write in Petropavl
In Petropavl questions about buying come in the evening, once the family has talked the budget over, and questions about renting at any hour: people move for work and need a home urgently. The agent answers both straight away.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
On the way to work: “how many floors does the building have, is there a lift?” The agent answers from the property description.
In the afternoon people ask whether there is a nursery and a bus stop near the building. The agent answers if the description says so, and otherwise checks with a realtor.
Late in the evening people ask for a few more options “to think over tomorrow”. The agent sends properties from your list that fit the budget and area.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үй әлі сатылып жатыр. Ертең сағат 18:00-де көрсете аламыз. Сізді жазып қояйын ба?
Здравствуйте! Дом ещё продаётся. Показать его можем завтра в 18:00, записать вас?
What the agent takes off your hands
Answers about your properties
A client asks about a specific property, and the agent answers from its record: what it costs, whether there is a school and a bus stop nearby, whether one can move in straight away. If the record says nothing about it, the agent doesn’t fill in the gaps: it checks with a realtor.
Qualifies the client
Asks one question at a time rather than firing off a form: first what the client is after, then the area and budget, then the timing. The conversation stays natural, and the realtor’s lead ends up with everything needed to pick options.
Books viewings
Groups viewings on a day that suits the client, back to back where possible, and saves each one in the CRM with the lead. The realtor sees where they are going and whom they are meeting, and the client gets a reminder with the time.
Hands the client to a realtor
Bargaining, deposits, document checks and mortgages are not the agent’s to discuss. It hands the client to a colleague with the chat and a short summary: what they want, what they can spend, what they have already seen.
Takes requests from owners
If an owner wants to let a flat, the agent asks about the term, the price, the furniture and whether children or pets are allowed, and saves it all in the lead. The realtor just has to come, look and photograph the place.
Petropavl: local context
The centre of North Kazakhstan Region on the right bank of the Ishim and the northernmost regional centre in the country.
The city grew from the fortress of St Peter, stands on the Trans-Siberian Railway and has the Russian border close by.
Winter is long and snowy, the roads out of town close in a blizzard, and on those days many things get settled by message.
In summer the pedestrian Konstitutsii Street becomes the main place for a stroll, and at weekends people leave for their dachas and the lakes.
In Petropavl the heating season runs from mid-October to mid-April, and buyers first ask whether the flat is warm, what the windows are like and when the radiators were replaced. The agent answers from the property description and checks anything missing with a realtor.
Areas and landmarks customers mention
Konstitutsii Kazakhstana Street, Rabochy Posyolok, Benzostroy, the railway station
- Where
- North Kazakhstan Region
- Population
- over 220,000
- Customer languages
- Russian, Kazakh
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. If a client starts in Kazakh, the whole conversation stays in Kazakh, and if they move to Russian, the agent moves too.
Does the agent search listing websites?
No, it works from your own list. That way clients only hear about properties you actually handle. If nothing fits, the agent writes up the request and passes it to a realtor.
Can the agent negotiate the price with a client?
No: bargaining depends on the seller and the situation. The agent tells the client the realtor will answer about the price, passes the question on and offers a time to talk or to meet at a viewing.
Where will my realtor see the lead?
Wherever your realtors work: the connected CRM or the built-in one. The agent fills in the lead itself, so nobody has to copy the budget and area over from the messenger.
Does it work if we have offices across the region?
Yes. Each office gets its own address, hours and staff. The agent asks which area the customer wants and passes the enquiry to the right office.
Does it work for a developer with a sales office?
Yes. The agent answers about construction phases, layouts, the price per square metre and instalments from your data, and books buyers into the sales office. Your manager gets a client who already knows the price and has picked a layout.
Put the agent to work in Petropavl
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.