AI receptionist for real estate agencies in Semey
In Semey some people want a flat in a new building, others a private house with a plot, others a rental for a year. The agent works out who needs what, asks the right questions and hands your realtor a lead that makes clear at once what to show.
Hello! I’m interested in a one-room flat in your new building. When is it due to be finished, and do you offer instalments?
Hello! On the developer’s schedule the building is due at the end of next year. One-room flats start at 17 million tenge, and there is an instalment plan: the sales manager will work out the down payment and term for you. Is it for yourself or to let?
For myself. Can I come and see the layouts?
Yes. You can see the layouts and a model of the building at the sales office. We have tomorrow at 18:00 or Saturday at 11:00: which shall I book?
Saturday.
You’re booked for Saturday at 11:00 at the sales office. Yerlan, our manager, will meet you and show you the flats still available. I’ll send the address and a reminder the day before.
When customers write in Semey
In Semey questions about buying come in the evening, once the family has talked the budget over, and questions about renting at any hour: people move for work and need a home urgently. The agent answers both straight away.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
On the way to work: “how many floors does the building have, is there a lift?” The agent answers from the property description.
Lunchtime questions about mortgages, instalments and the down payment. The agent promises nothing on bank terms and passes the question to a realtor.
Late in the evening owners write that they want to let a flat from the 1st. The agent gathers the property details for a realtor.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Пәтерді сенбі күні сағат 11:00-де көруге болады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! Квартиру можно посмотреть в субботу в 11:00. Вам удобно это время?
What the agent takes off your hands
Answers about your properties
Knows everything you have entered for each property: price, floor area, floor, condition, year built, paperwork, and for rentals the deposit, utilities and the owner’s rules. If nothing on your list fits, the agent doesn’t go looking on other websites: it takes the request for a realtor.
Qualifies the client
Finds out how ready the client is: is the mortgage approved, are they selling their own home, by what date do they need to move. So your realtor sees at once whom to take to a viewing this week and whom to send a selection for now.
Books viewings
Groups viewings on a day that suits the client, back to back where possible, and saves each one in the CRM with the lead. The realtor sees where they are going and whom they are meeting, and the client gets a reminder with the time.
Hands the client to a realtor
Bargaining, deposits, document checks and mortgages are not the agent’s to discuss. It hands the client to a colleague with the chat and a short summary: what they want, what they can spend, what they have already seen.
Takes requests from owners
If an owner wants to let a flat, the agent asks about the term, the price, the furniture and whether children or pets are allowed, and saves it all in the lead. The realtor just has to come, look and photograph the place.
Semey: local context
The centre of Abai Region on both banks of the Irtysh, formerly Semipalatinsk.
The city of Abai and Shakarim, with the Abai and Dostoevsky house museums and the Stronger than Death memorial to the victims of nuclear tests.
The Left Bank and the centre are linked by bridges, and many people cross the Irtysh every day on their way to work or study.
The city is full of students, future doctors among them, and Kazakh is heard here more often than in other towns of the east.
In Semey buyers often write in Kazakh and expect the conversation to stay in Kazakh, documents and dates included. The agent answers just that way and passes the whole chat to the realtor.
Areas and landmarks customers mention
the Left Bank, Shakarim Avenue, Polkovnichy Island, the suspension bridge, Kholodny Klyuch
- Where
- Abai Region
- Population
- over 310,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. A client doesn’t need to switch to Russian for your agency: the agent answers in Kazakh, Russian or English and passes the whole chat to the realtor.
Does the agent search listing websites?
No. The agent answers only about the properties you have uploaded yourself. If nothing on your list fits the client’s request, it saves the request and passes it to a realtor to find options.
Can the agent negotiate the price with a client?
No. The agent gives the price as it stands on the listing, and bargaining, discounts and deal terms are for the realtor. The agent passes such a question on at once, with the chat.
Where will my realtor see the lead?
Wherever your realtors work: the connected CRM or the built-in one. The agent fills in the lead itself, so nobody has to copy the budget and area over from the messenger.
Does it work if we have offices across the region?
Yes. Each office gets its own address, hours and staff. The agent asks which area the customer wants and passes the enquiry to the right office.
Does it work for a developer with a sales office?
Yes. Enter the layouts, number of floors, prices and instalment terms for each phase, and the agent takes a buyer from the first question to a visit to your show flat or sales office, where your manager meets them.
Put the agent to work in Semey
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.