AI receptionist for real estate agencies in Uralsk
In Uralsk some people want a flat in a new building, others a private house with a plot, others a rental for a year. The agent works out who needs what, asks the right questions and hands your realtor a lead that makes clear at once what to show.
Hello! Our son has got into university, and we’re looking for a flat near it for him from September. We live out in the district ourselves and can only come at weekends.
Hello, and congratulations! What monthly budget do you have in mind, and will your son live on his own?
On his own, up to 160,000 tenge a month.
There are two one-room flats 10-15 minutes from the university, at 130,000 and 150,000 tenge a month. Our realtor Nurlan can show you both on Saturday from 10:00, and if you can’t make the trip, he’ll do the viewing by video call. Which would you prefer?
We’ll come on Saturday.
You’re booked for Saturday at 10:00 to view both flats. Nurlan will call on Friday to ask where you’re driving from, so he can start with the nearer one.
When customers write in Uralsk
In Uralsk questions about buying come in the evening, once the family has talked the budget over, and questions about renting at any hour: people move for work and need a home urgently. The agent answers both straight away.
Busiest hours: 10:00 to 12:00 and 18:00 to 22:00
On the way to work: “how many floors does the building have, is there a lift?” The agent answers from the property description.
Lunchtime questions about mortgages, instalments and the down payment. The agent promises nothing on bank terms and passes the question to a realtor.
After a family council: “let’s view it on Sunday”. The agent offers the realtor’s free times and books.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Пәтерді сенбі күні сағат 11:00-де көруге болады. Сізге бұл уақыт ыңғайлы ма?
Здравствуйте! Квартиру можно посмотреть в субботу в 11:00. Вам удобно это время?
What the agent takes off your hands
Answers about your properties
A client asks about a specific property, and the agent answers from its record: what it costs, whether there is a school and a bus stop nearby, whether one can move in straight away. If the record says nothing about it, the agent doesn’t fill in the gaps: it checks with a realtor.
Qualifies the client
Finds out how ready the client is: is the mortgage approved, are they selling their own home, by what date do they need to move. So your realtor sees at once whom to take to a viewing this week and whom to send a selection for now.
Books viewings
Groups viewings on a day that suits the client, back to back where possible, and saves each one in the CRM with the lead. The realtor sees where they are going and whom they are meeting, and the client gets a reminder with the time.
Hands the client to a realtor
When the conversation gets to price or the client is ready to go and see, the agent brings in a realtor. The lead stays in your CRM with the chat history, so your colleague doesn’t have to ask again what the client has already said.
Takes requests from owners
It isn’t only buyers who write to an agency. The agent asks an owner the first questions: what the property is, where, how big, whether the papers are ready, when it can be shown, and passes the lead to a realtor for a valuation.
Uralsk: local context
The centre of West Kazakhstan Region on the Ural and the Chagan, close to the Russian border.
The town was founded by Yaik Cossacks; it has a Pugachev house museum, and Pushkin came here to gather material on the uprising.
In summer people spend weekends by the Ural and the Chagan, on the beaches and at the dachas along the river near Melovye Gorki.
Some residents work at the gas condensate field near Aksai and come home at weekends or between rotations.
In Uralsk there are plenty of private houses, and house buyers have their own questions: stove or gas heating, mains water or a borehole, is there a banya and a garage. The agent answers from the property details, and if it doesn’t know something, says so plainly.
Areas and landmarks customers mention
Kureni, Stroitel, Zhuldyz, Samal, Zachagansk
- Where
- West Kazakhstan Region
- Population
- over 250,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. A client doesn’t need to switch to Russian for your agency: the agent answers in Kazakh, Russian or English and passes the whole chat to the realtor.
Does the agent search listing websites?
No. The agent answers only about the properties you have uploaded yourself. If nothing on your list fits the client’s request, it saves the request and passes it to a realtor to find options.
Can the agent negotiate the price with a client?
No: bargaining depends on the seller and the situation. The agent tells the client the realtor will answer about the price, passes the question on and offers a time to talk or to meet at a viewing.
Where will my realtor see the lead?
In your CRM if it is connected, or in the built-in CRM if not. Each lead shows the essentials at a glance: buying or renting, budget, area, rooms, timing and the whole chat with the client.
Does it work if we have offices across the region?
Yes. Each office gets its own address, hours and staff. The agent asks which area the customer wants and passes the enquiry to the right office.
Does it work for a developer with a sales office?
Yes. For new buildings the agent is most useful in the evening and at weekends, when the sales office is closed but questions keep coming from your Instagram ads. It answers from your terms and sets up a meeting for the next working day.
Put the agent to work in Uralsk
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.