AI receptionist for real estate agencies in Zhezkazgan
In Zhezkazgan good options don’t stay on the market long: the right house or flat is gone within days. The agent answers a question about a listing straight away, even late in the evening, and offers a viewing time on the spot, before the buyer settles on something else.
Hello! I need a one-room flat long term, furnished. Moving in from the 1st, budget up to 120,000 tenge a month.
Hello! There is a one-room flat with furniture and appliances for 100,000 tenge a month, utilities extra, and a deposit of one month’s rent. Who will be living there, and are there any pets?
Just me, and I work from home, so the internet matters. No pets.
The flat has fibre internet, according to its description. Our realtor Baurzhan can show it to you tomorrow at 19:00 or on Saturday at 11:00. Which is better for you?
Tomorrow at 19:00.
You’re booked for tomorrow at 19:00. Baurzhan will call in the morning to confirm the viewing and send the address.
When customers write in Zhezkazgan
Enquiries mostly come after six in the evening and at weekends. During the day it’s people choosing a home from another town who want to come once and see everything in one go.
Busiest hours: 09:00 to 12:00 and 18:00 to 21:00
On the way to work: “how many floors does the building have, is there a lift?” The agent answers from the property description.
Lunchtime questions about mortgages, instalments and the down payment. The agent promises nothing on bank terms and passes the question to a realtor.
After a family council: “let’s view it on Sunday”. The agent offers the realtor’s free times and books.
Answers in Kazakh and Russian
The agent writes in the customer’s language: if someone starts in Kazakh, the answer comes in Kazakh. Here is the same reply in both languages.
If a customer writes in English, the agent answers in English.
Сәлеметсіз бе! Үй әлі сатылып жатыр. Ертең сағат 18:00-де көрсете аламыз. Сізді жазып қояйын ба?
Здравствуйте! Дом ещё продаётся. Показать его можем завтра в 18:00, записать вас?
What the agent takes off your hands
Answers about your properties
A client asks about a specific property, and the agent answers from its record: what it costs, whether there is a school and a bus stop nearby, whether one can move in straight away. If the record says nothing about it, the agent doesn’t fill in the gaps: it checks with a realtor.
Qualifies the client
Asks the essentials: buy or rent, budget, area, number of rooms, when they need to move in and how they will pay: own funds, a mortgage or instalments. Your realtor gets a ready brief instead of “call me back”.
Books viewings
Groups viewings on a day that suits the client, back to back where possible, and saves each one in the CRM with the lead. The realtor sees where they are going and whom they are meeting, and the client gets a reminder with the time.
Hands the client to a realtor
Bargaining, deposits, document checks and mortgages are not the agent’s to discuss. It hands the client to a colleague with the chat and a short summary: what they want, what they can spend, what they have already seen.
Takes requests from owners
It isn’t only buyers who write to an agency. The agent asks an owner the first questions: what the property is, where, how big, whether the papers are ready, when it can be shown, and passes the lead to a realtor for a valuation.
Zhezkazgan: local context
The centre of Ulytau Region, grown on the Zhezkazgan copper deposit; the city is called the copper capital of Kazakhstan.
Crews returning from orbit land in the steppe near Zhezkazgan, and the ancient mausoleums of Jochi Khan and Alasha Khan stand on the Kara-Kengir river.
Other big cities are far away, so residents look for almost everything locally, from a doctor to a repair.
Summers are hot and dry, and people escape the heat on the beaches of the Kengir Reservoir.
In Zhezkazgan homes cost noticeably less than in the big cities, and people who have landed a job at a local plant start looking here. They write from another town, and the agent answers in detail about the properties and books a viewing for the day they arrive.
Areas and landmarks customers mention
Alashakhan Avenue, Cosmonauts’ Boulevard, Metallurgists’ Square, the Kengir Reservoir
- Where
- Ulytau Region
- Population
- over 85,000
- Customer languages
- Kazakh, Russian
- Where they write
- WhatsApp and Instagram
Works with your systems
The agent books and saves customers where you already work. If you have no system yet, everything lives in the built-in Solwees CRM.
- Bitrix24
amoCRM / Kommo
Google Calendar- Solwees CRM
Frequently asked questions
Does the agent answer in Kazakh?
Yes. The agent answers in Kazakh, Russian or English, in the client’s own language, and doesn’t switch without a reason. Prices, the address and the viewing time reach the client in their language.
Does the agent search listing websites?
No. There is one source: the properties your agency has uploaded. So the agent won’t offer someone else’s listing or quote a stale price from a website, and a request with nothing to match goes to a realtor.
Can the agent negotiate the price with a client?
No. The agent gives the price as it stands on the listing, and bargaining, discounts and deal terms are for the realtor. The agent passes such a question on at once, with the chat.
Where will my realtor see the lead?
In your CRM if it is connected, or in the built-in CRM if not. Each lead shows the essentials at a glance: buying or renting, budget, area, rooms, timing and the whole chat with the client.
Can people book a viewing after their shift?
Yes. Many people write after their shift, late in the evening or at night. The agent answers at once and offers a viewing time, early mornings and weekends included.
Does it work for a developer with a sales office?
Yes. The agent answers about construction phases, layouts, the price per square metre and instalments from your data, and books buyers into the sales office. Your manager gets a client who already knows the price and has picked a layout.
Put the agent to work in Zhezkazgan
Connect Instagram, WhatsApp or Telegram, add your services and prices, and the agent starts answering the same day.